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  • Trouble installing plugin

    I am running HS3 Pro Edition 3.0.0.458 (Windows 10) and trying to install JowiHue Plugin 2.0.2.5. After installation, on the Plug-Ins Manage page, this plugin shows "No License or trial expired" and "WARNING: Failed getting InterfaceStatus from JowiHue - the interface was not found in the list of active interfaces, the list may need to be refreshed."

    I would like to use this on a trial basis and have never had it installed before. Since the version of HS3 Pro is beta, I'm wondering if there is a compatibility problem with this version. If not, how do I proceed?

    Thanks,
    Elliott

  • #2
    Originally posted by Richel View Post
    I am running HS3 Pro Edition 3.0.0.458 (Windows 10) and trying to install JowiHue Plugin 2.0.2.5. After installation, on the Plug-Ins Manage page, this plugin shows "No License or trial expired" and "WARNING: Failed getting InterfaceStatus from JowiHue - the interface was not found in the list of active interfaces, the list may need to be refreshed."

    I would like to use this on a trial basis and have never had it installed before. Since the version of HS3 Pro is beta, I'm wondering if there is a compatibility problem with this version. If not, how do I proceed?

    Thanks,
    Elliott
    It is looking for the conbee which it cannot find. Have you got yours yet? Plug in the conbee when you get it and wait for it to finish then follow that pdf I gave you. Then you may want to delete and re-install Jowihue after the conbee is in deconz. Jowihue setup follows deconz setup..

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    • #3
      Originally posted by Richel View Post
      I am running HS3 Pro Edition 3.0.0.458 (Windows 10) and trying to install JowiHue Plugin 2.0.2.5. After installation, on the Plug-Ins Manage page, this plugin shows "No License or trial expired" and "WARNING: Failed getting InterfaceStatus from JowiHue - the interface was not found in the list of active interfaces, the list may need to be refreshed."

      I would like to use this on a trial basis and have never had it installed before. Since the version of HS3 Pro is beta, I'm wondering if there is a compatibility problem with this version. If not, how do I proceed?

      Thanks,
      Elliott
      You've had it installed before on that system. May be a different HS3 version but the expired trial entry is still in the license file. You'll need a license. I don't know if the trial can be extended or not. I've sent that question to HS support myself.

      Comment


      • #4
        Originally posted by jeubanks View Post
        You've had it installed before on that system. May be a different HS3 version but the expired trial entry is still in the license file. You'll need a license. I don't know if the trial can be extended or not. I've sent that question to HS support myself.
        Thanks. I think you are correct. I may have installed it about 1 year ago, when I was looking into Zigbee.

        Elliott

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        • #5
          If you want to renew your trial period you can send a request to support of HST. They can help you out with that

          Wim
          -- Wim

          Plugins:RFXCOM, HSTouch Server, Squeezebox, BLGData, Restart, Jon00's Perfmon and Network monitor, WeatherXML, BLBackup, TenScripting, BC4, Pushover, PHLocation, JowiHue, Zwave, Sonos
          650 devices ---- 336 events ----- 40 scripts

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          • #6
            Originally posted by w.vuyk View Post
            If you want to renew your trial period you can send a request to support of HST. They can help you out with that

            Wim
            Thanks. I bought your plugin, since I had purchased the ConBee dongle. So far, I am very happy with it.
            Elliott

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