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Update to Win 10 1909 and Conbee not recognized (NOT a Jowihue issue)

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    Update to Win 10 1909 and Conbee not recognized (NOT a Jowihue issue)

    I know this is NOT a Jowihue issue but it is the best place I knew to ask.

    I updated from Win 10 build 1809 to build 1909. It hosed parts of my user profile, but I was able to rebuild that. Turns out that is a common issue.

    The only remaining problem I have is that deCONZ does not recognize the Conbee-1.
    I have reinstalled, no luck. deConz loads but does not see a gateway, nothing in the dropdown box, even after refreshing.
    Tried multiple USB ports.
    If I go to device manager I can see the USB device tree rescan on insert/removal.

    My gut is telling me its a USB driver issue. Reinstalling deCONZ did not resolve it.

    I have googled it but no joy, maybe my google-fu is off today.
    Has anyone seen this, or heard of it?
    Any insight?

    Thanks in advance.
    Mike
    (whose wife is not happy about losing her Zigbee remotes)

    #2
    You haven't added any other USB devices have you? I ran into some trouble with having too many USB drives connected. The underlying USB subsystem on a NUC won't support as many USB devices as I had connected. I was consolidating data from multiple external drives and getting really oddball USB error messages.

    Comment


      #3
      Originally posted by wkearney99 View Post
      You haven't added any other USB devices have you? I ran into some trouble with having too many USB drives connected. The underlying USB subsystem on a NUC won't support as many USB devices as I had connected. I was consolidating data from multiple external drives and getting really oddball USB error messages.
      No new USB, exact same config. In fact I even tried disconnecting the only other USB device, just in case.

      I sent an email to 'support@dresden-elektronik.de' last Sunday, but no response yet.

      Comment


        #4
        Is there any other avenue of support for deConz other than 'support@dresden-elektronik.de'?

        Its been 10 days now and no response. Not having any zigbee is crippling my Automation.

        Comment


          #5
          Backup 'yer system and then https://www.yourwindowsguide.com/2019/11/how-to-uninstall-windows-10-1909.html ?
          HS4 Pro Edition 4.2.0.8 Beta running on Lenovo ThinkCenter & Debian Linux
          Plugins: Z-Wave, SDJHealth
          Z-Wave via Nortek USB stick

          Home Assistant 2021.9.6 running on HA "Blue" ODROID-N2
          Add-ons: Android Debug Bridge, Duck DNS, ESPHome, File Editor, Glances, HA Google Drive Backup, InfluxDB, Log Viewer, MariaDB, Mosquitto broker, NGINX SSL Proxy, Node-RED, Portainer, SSH & Web Terminal, Samba, TasmoAdmin, UniFi Controller, Visual Studio Code, WireGuard, Zigbee2mqtt, Z-Wave JS to MQTT
          Integrations: AccuWeather, Alexa Media Player, Glances, HACS, HomeSeer, Insteon, IPP, Life360, Local IP, Logitech Harmony Hub, Mobile App, MQTT, Nest, OpenWeather, Spotify, Ubiquiti UniFi, Z-Wave JS
          Insteon: 2413S Dual Band PLM
          Zigbee: zzh! CC2652R Rev A
          Z-Wave: RaZberry daughtercard on RPi 1B via ser2net

          Comment


            #6
            Originally posted by dbrunt View Post
            That is what I ended up having to do as I never got a response from Dresden, Google didnt reveal any solutions.
            The procedure you linked wouldnt work because Windows said it wouldnt allow it after 10 days, probably deleted the restore point automatically.
            I restored a backup from 3 weeks ago, that did the trick. Zigbee (ie Conbee) is working now.

            Its a shame, because other than the Conbee not working, Windows v1909 seemed a lot more stable than v1809 that I was (and am now) running.

            Comment


              #7
              Mike,

              I don't use the Conbee but were you running the latest deCONZ software when you were on Windows 1909?
              https://github.com/dresden-elektroni...in/issues/2194 which refers to http://deconz.dresden-elektronik.de/win (latest is v2.05.75 23-Mar-2020) which I am only presuming includes USB drivers?
              HS4 Pro Edition 4.2.0.8 Beta running on Lenovo ThinkCenter & Debian Linux
              Plugins: Z-Wave, SDJHealth
              Z-Wave via Nortek USB stick

              Home Assistant 2021.9.6 running on HA "Blue" ODROID-N2
              Add-ons: Android Debug Bridge, Duck DNS, ESPHome, File Editor, Glances, HA Google Drive Backup, InfluxDB, Log Viewer, MariaDB, Mosquitto broker, NGINX SSL Proxy, Node-RED, Portainer, SSH & Web Terminal, Samba, TasmoAdmin, UniFi Controller, Visual Studio Code, WireGuard, Zigbee2mqtt, Z-Wave JS to MQTT
              Integrations: AccuWeather, Alexa Media Player, Glances, HACS, HomeSeer, Insteon, IPP, Life360, Local IP, Logitech Harmony Hub, Mobile App, MQTT, Nest, OpenWeather, Spotify, Ubiquiti UniFi, Z-Wave JS
              Insteon: 2413S Dual Band PLM
              Zigbee: zzh! CC2652R Rev A
              Z-Wave: RaZberry daughtercard on RPi 1B via ser2net

              Comment


                #8
                Sorry for my late reply. I had to focus on sickness in the family and had no time or energy to be on the forum lately.

                I have a ConBee 2 here and Win 1909 running without issues so far... it is different from the ConBee 1 but that would surprise me? On the github there is no indication that the device is not supported or recognized on Windows specificly....


                Wim
                -- Wim

                Plugins:RFXCOM, HSTouch Server, Squeezebox, BLGData, Restart, Jon00's Perfmon and Network monitor, WeatherXML, BLBackup, TenScripting, BC4, Pushover, PHLocation, JowiHue, Zwave, Sonos
                650 devices ---- 336 events ----- 40 scripts

                Comment


                  #9
                  I just had this issue and it's because the driver signature for the Conbee II has expired.

                  A quick and easy workaround is to set your computer date back to early Feb 2020 and reinstall the driver.

                  https://github.com/dresden-elektroni...in/issues/2930

                  Comment


                    #10
                    Are you running on Windows 7? Windows 10 should install the driver out of its own library?
                    -- Wim

                    Plugins:RFXCOM, HSTouch Server, Squeezebox, BLGData, Restart, Jon00's Perfmon and Network monitor, WeatherXML, BLBackup, TenScripting, BC4, Pushover, PHLocation, JowiHue, Zwave, Sonos
                    650 devices ---- 336 events ----- 40 scripts

                    Comment


                      #11
                      Originally posted by mattyman View Post
                      I just had this issue and it's because the driver signature for the Conbee II has expired.

                      A quick and easy workaround is to set your computer date back to early Feb 2020 and reinstall the driver.

                      https://github.com/dresden-elektroni...in/issues/2930
                      Made an account on here to say thanks to mattyman. That solved my issue (changing the date), thanks!

                      Comment

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