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  • #16
    all settings are set to com1

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    • #17
      latest log info
      essage/Source
      May-13 8:44:56 AM UPBSpud ERROR PIM_SEND:: ERROR: Unable to send message ID 1 [0714011BFF309A] to PIM -- timed out 5 times -- discarding message
      May-13 8:44:48 AM UPBSpud DEBUG PIM_SEND:: ABOUT_TO_SEND[0714011BFF309A ]
      May-13 8:44:48 AM UPBSpud DEBUG PIM_SEND:: Sending Message ID 1 to PIM, retry count=5
      May-13 8:44:48 AM UPBSpud DEBUG PIM_SEND:: Timeout waiting for PIM response -- now trying to send command again
      May-13 8:44:40 AM UPBSpud DEBUG PIM_SEND:: ABOUT_TO_SEND[0714011BFF309A ]
      May-13 8:44:40 AM UPBSpud DEBUG PIM_SEND:: Sending Message ID 1 to PIM, retry count=4
      May-13 8:44:40 AM UPBSpud DEBUG PIM_SEND:: Timeout waiting for PIM response -- now trying to send command again
      May-13 8:44:33 AM UPBSpud DEBUG PIM_SEND:: ABOUT_TO_SEND[0714011BFF309A ]
      May-13 8:44:33 AM UPBSpud DEBUG PIM_SEND:: Sending Message ID 1 to PIM, retry count=3
      May-13 8:44:33 AM UPBSpud DEBUG PIM_SEND:: Timeout waiting for PIM response -- now trying to send command again
      May-13 8:44:25 AM UPBSpud DEBUG PIM_SEND:: ABOUT_TO_SEND[0714011BFF309A ]
      May-13 8:44:25 AM UPBSpud DEBUG PIM_SEND:: Sending Message ID 1 to PIM, retry count=2
      May-13 8:44:25 AM UPBSpud DEBUG PIM_SEND:: Timeout waiting for PIM response -- now trying to send command again
      May-13 8:44:18 AM UPBSpud DEBUG PIM_SEND:: ABOUT_TO_SEND[0714011BFF309A ]
      May-13 8:44:18 AM UPBSpud DEBUG PIM_SEND:: Sending Message ID 1 to PIM, retry count=1
      May-13 8:44:18 AM UPBSpud DEBUG PIM_SEND:: Timeout waiting for PIM response -- now trying to send command again
      May-13 8:44:10 AM UPBSpud DEBUG PIM_SEND:: ABOUT_TO_SEND[0714011BFF309A ]
      May-13 8:44:10 AM UPBSpud DEBUG PIM_SEND:: Sending Message ID 1 to PIM, retry count=0
      May-13 8:44:10 AM UPBSpud DEBUG PIM_SEND:: Extracted next message to send from queue (ID 1)
      May-13 8:44:10 AM UPBSpud DEBUG UPB_MGR:: passing queueMessage for UPB message to media-adapter
      May-13 8:44:10 AM UPBSpud DEBUG UPB_MGR:: STATE_QUEUE:: Sending state query for device Fireplace Lights (27)
      May-13 8:44:10 AM UPBSpud DEBUG DEVICE[27]:: Request to set device level failed -- Asking device for current state
      May-13 8:44:10 AM UPBSpud DEBUG PIMADAPTER:: Attempted Confirmed Message to device/link failed
      May-13 8:44:10 AM UPBSpud DEBUG PIMADAPTER:: Confirmed message marked as being sent, timeout timer has 1 millis left
      May-13 8:44:10 AM UPBSpud ERROR PIM_SEND:: ERROR: Unable to send message ID 1 [0814011BFF226443] to PIM -- timed out 5 times -- discarding message

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      • #18
        is it safe to assume that my problem is this version of the pim and is not supported by the plugin and i have to buy a new one? Any suggestions on which one to buy?

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        • #19
          No, this PIM is supported.

          Are you sure the correct port is COM1 ?
          You should be able to tell by disconnecting the PIM from your computer, check the windows device manager to see what COM port exists, then plug it back, a new COM port should appear in Windows manager.

          Also, as I said before you should enter it in upper case: COM3 instaed of com3

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