GetConnection error Access to...Z-Wave2.db-journal - Solved!

[CeeTee]

For about 2 months now I've noticed a series of errors on HS3 strartup:

Apr-07 12:01:31 PM Z-Wave Error ERROR, Z-Wave Data object 0 failed to be updated or added to the database.
Apr-07 12:01:31 PM Z-Wave Error GetConnection error Access to the path 'C:\Program Files\HomeSeer HS3\Data\Z-Wave\Z-Wave2.db-journal' is denied.
Apr-07 12:01:30 PM Z-Wave Error ERROR, Z-Wave Network 01850A9C failed to be updated or added to the database.
Apr-07 12:01:30 PM Z-Wave Error GetConnection error Access to the path 'C:\Program Files\HomeSeer HS3\Data\Z-Wave\Z-Wave2.db-journal' is denied.

This was with the current .190 Z-wave PI.
- Based on some older forum discussions I deleted the Zwave2.db database file and restarted...made no difference.
- I went back to a late December 2017 HS3 backup (with the Wave PI that came before .190) ...made no difference.

Although I've noticed the error, all Z-wave devices seemed to still be working properly...that is until I noticed an Aeon device not reporting. I did a "rescan" and it came back with:

Apr-07 12:29:22 PM Z-Wave Warning There were errors generated during the save of the database item. Please consult this log for more details and report any data loss to HomeSeer Technologies.
Apr-07 12:29:22 PM Z-Wave Error ERROR, Z-Wave Network 01850A9C failed to be updated or added to the database.
Apr-07 12:29:22 PM Z-Wave Error GetConnection error Access to the path 'C:\Program Files\HomeSeer HS3\Data\Z-Wave\Z-Wave2.db-journal' is denied.

Any ideas?

Current Date/Time: 4/7/2018 12:34:54 PM
HomeSeer Version: HS3 Pro Edition 3.0.0.368
Operating System: Microsoft Windows 7 Professional - Work Station
System Uptime: 0 Days 0 Hours 33 Minutes 45 Seconds
IP Address: 192.168.2.111
Number of Devices: 496
Number of Events: 149
Available Threads: 400

Enabled Plug-Ins
3.2.0.5: APCUPSD
2.0.61.0: BLDSC
2.0.11.0: BLiTunes
2.0.4.0: BLMarantz
1.0.3.0: BLShutdown
3.1.1.24385: Blue-Iris
1.2.2.0: Device History
3.0.1.10: HCS2
3.0.6.0: Insteon
3.0.1.90: PHLocation
3.0.0.83: weatherXML
3.0.1.190: Z-Wave

[Rupp]

Try backing up and then deleting your Z-Wave2.db file as well as the journal file.

[CeeTee]

Thanks Rupp... well I did delete the Zwave2.DB file several times ...but the "Journal" file only appears momentarily and disappears instantaneously...no way to delete it, unless its somewhere else?

Like I said, I even went back 4 months and that didn't help either.

[Rupp]

Are you running any anti-virus software on your server? The journal file may be getting locked by the AV and showing these errors.

[CeeTee]

Solved...don't really know how or why, but solved

Thanks Rupp,

Tried it with Norton turned off, that didn't solve it.

Then I deleted both the Zwave2.db and the HS3.HSD files and restarted ...and promptly lost all of the Zwave devices

So I next deleted the whole Homeseer HS3 directory and restored from the same backup I had tried earlier...

And now everything is back, everything works, no errors, no warnings...good as gold. I even upgraded the Zwave PI back up to .190.

Ok, that was weird; but at least I'm back up and running at 100%!