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Can't start Z-Wave interface

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  • Can't start Z-Wave interface

    Hi,

    I never been lucky with Z-Wave. I just bough a Zooz 4-in-1 sensor. But my Z-wave interface isn't working anymore...

    WARNING: Failed getting InterfaceStatus from Z-Wave - the interface was not found in the list of active interfaces, the list may need to be refreshed.

    Any idea on what is causing this issue?


  • #2
    What kind of interface? How is it connected to HomeSeer? What does it show on the Z-Wave Controller Management page?

    I have seen an interface drop off when including a device. A restart of HomeSeer will usually get it to reconnect.
    Randy Prade
    Aurora, CO
    Prades.net

    PHLocation - Pushover - EasyTrigger - UltraECM3 - Ultra1Wire3 - Arduino

    Comment


    • #3
      Hi RPrade,

      I have a Smartstick+. It's connect to a USB port on my HS server running Windows 10. The interface just don't start. So I have no Z-Wave menu under Plug-ins.

      Comment


      • #4
        That sounds like the plug-in is not running. I don’t see how you could get the error you posted at the top without the plug in running. Does the plug-in show on the Management page? If the plug-in is not there, you can reinstall it.

        Click image for larger version

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        Attached Files
        Randy Prade
        Aurora, CO
        Prades.net

        PHLocation - Pushover - EasyTrigger - UltraECM3 - Ultra1Wire3 - Arduino

        Comment


        • #5
          This is what I have in the Management page:
          Attached Files
          Last edited by Stef; December 20th, 2018, 08:37 PM. Reason: Remove icon...

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          • #6
            Originally posted by Stef View Post
            This is what I have in the Management page:

            That is odd. I would try restarting HomeSeer and the computer. If you still have the same issue, try reinstalling the plug-in.
            Randy Prade
            Aurora, CO
            Prades.net

            PHLocation - Pushover - EasyTrigger - UltraECM3 - Ultra1Wire3 - Arduino

            Comment


            • #7
              I stopped HS, deleted everything about Z-Wave. Restart my server. The I installed the Z-Wave plugin. Again, same error message. No luck.

              Comment


              • #8
                Check the HS3 root folder for DLL conflicts. All the DLL's that the plugin uses are placed in the bin/Z-Wave subfolder. If there are any DLL's in the root folder with the same names of those, there will be a conflict if the file versions differ. Specifically, Newtonsoft.Json.dll is widely used and some misbehaving plugins have installed it in the root in the past (thankfully none do this currently).

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                • #9
                  Thank you Zwolfpack! It was effectively that Newtonsoft.Json.Dll that was in the root folder. Removed it from root and now it is working,

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