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Z-Wave Problems - Devices keep dropping out and events jam and don't run

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  • Z-Wave Problems - Devices keep dropping out and events jam and don't run

    Hi,

    I note in different posts, others are also having z-wave craziness. If I have rebooted my windows 10 laptop and restarted Homeseer, all seems to work fine for a while, and then, sensors stop working and events stop firing. Also, after the system has downloaded windows updates and they are queued for manual install, the Homeseer system again seems to become paralyzed. Here is the information I pulled off today. It appears to indicate a problem with the z-wave queue. Any suggestions on how to track the specific cause, or is it the z-wave interface that is dying? I have seen similar logs on previous days.

    Current Date/Time: 12/23/2018 1:46:57 PM
    HomeSeer Version: HS3 Pro Edition 3.0.0.435
    Operating System: Microsoft Windows 10 Pro - Work Station
    System Uptime: 0 Days 0 Hours 1 Minute 47 Seconds
    IP Address: 192.168.1.122
    Number of Devices: 271
    Number of Events: 128
    Available Threads: 400
    HSTouch Enabled: True
    Event Threads: 0
    Event Trigger Eval Queue: 0
    Event Trigger Priority Eval Queue: 0
    Device Exec Queue: 0
    HSTouch Event Queue: 0
    Email Send Queue: 0
    Anti Virus Installed: Windows Defender

    Enabled Plug-Ins
    2.0.59.0: BLBackup
    2.0.27.0: BLRing
    3.0.7.2: Insteon
    3.0.1.251: Z-Wave

    Z-Wave Diagnostic:
    C4A54D50 Node ID: 1
    # Nodes: 78 CMD Q: 0 Poll Q: 0 WakeUp Q: 0 TX Q: (empty) Frames In: Total=1518, MGD=1 Report Buff: 51

    Thread Info:

    Id: 3144, Time: 00:00:00.3281250, State: Wait, Name: -
    Id: 10968, Time: 00:00:00, State: Wait, Name: -
    Id: 10972, Time: 00:00:00.0625000, State: Wait, Name: -
    Id: 11328, Time: 00:00:01.2187500, State: Running, Name: -
    Id: 6908, Time: 00:00:00, State: Wait, Name: -
    Id: 9440, Time: 00:00:01.3750000, State: Wait, Name: -
    Id: 9656, Time: 00:00:00, State: Wait, Name: -
    Id: 11412, Time: 00:00:00, State: Wait, Name: -
    Id: 8796, Time: 00:00:01.8906250, State: Wait, Name: (ZWaveSaveItem)_23-Dec-2018 12:13:52.58926214
    Id: 792, Time: 00:00:00, State: Wait, Name: -
    Id: 8232, Time: 00:00:00, State: Wait, Name: -
    Id: 6016, Time: 00:00:00.1093750, State: Wait, Name: ZWave_Receive_Thread_z-wave smartstick+ Com3
    Id: 1144, Time: 00:00:00.0156250, State: Wait, Name: (System)_Z-Wave Commands_z-wave smartstick+ Com3_23-Dec-2018 12:13:53.66737959
    Id: 12044, Time: 00:00:00.4062500, State: Wait, Name: -
    Id: 12028, Time: 00:00:00, State: Wait, Name: (System)_23-Dec-2018 12:13:53.71423499_Z-Wave_API_Commands_z-wave smartstick+ Com3
    Id: 12000, Time: 00:00:00, State: Wait, Name: ZWave_Frame_Thread_z-wave smartstick+ Com3
    Id: 11996, Time: 00:00:00.1093750, State: Wait, Name: ApplicationCommandHandler_z-wave smartstick+ Com3_23-Dec-2018 12:13:53.74545451
    Id: 8776, Time: 00:00:00.1875000, State: Wait, Name: -
    Id: 7860, Time: 00:00:00.2031250, State: Wait, Name: -
    Id: 6184, Time: 00:00:01.8437500, State: Wait, Name: NodeChangeEvent Thread
    Id: 3812, Time: 00:00:00.0937500, State: Wait, Name: (System)_23-Dec-2018 12:14:23.75216633_Z-Wave Polling
    Id: 3992, Time: 00:00:00.1562500, State: Wait, Name: -
    Id: 11112, Time: 00:00:00.1718750, State: Wait, Name: -
    Id: 11156, Time: 00:00:00.2343750, State: Wait, Name: -
    Id: 11140, Time: 00:00:00.3750000, State: Wait, Name: -
    Id: 10928, Time: 00:00:00, State: Wait, Name: (System)_23-Dec-2018 12:17:01.71766678_WakeUp_Processing
    Id: 7544, Time: 00:00:00.1250000, State: Wait, Name: -
    Id: 9028, Time: 00:00:00.1718750, State: Wait, Name: -
    Id: 6248, Time: 00:00:00.0781250, State: Wait, Name: -
    Id: 5448, Time: 00:00:00.0625000, State: Wait, Name: -
    Id: 5096, Time: 00:00:00, State: Wait, Name: -
    Id: 11100, Time: 00:00:00, State: Wait, Name: -
    Id: 3988, Time: 00:00:00, State: Wait, Name: -
    Id: 1256, Time: 00:00:00, State: Wait, Name: -
    Id: 6756, Time: 00:00:00, State: Wait, Name: -

    HomeSeer Log - Z-Wave Error events:

    Dec-23 13:37:46 Z-Wave Error Device 294 is being set to an invalid value: 0
    Dec-23 13:37:25 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:36:25 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:35:24 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:34:24 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:33:24 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:32:24 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:32:01 Z-Wave Error Failed sending Z-Wave command to device: Basement Family Room Dimmer Back Window Zone
    Dec-23 13:31:24 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:31:01 Z-Wave Error Failed sending Z-Wave command to device: Basement Family Room Dimmer Bookshelf Zone
    Dec-23 13:30:24 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:30:01 Z-Wave Error Failed sending Z-Wave command to device: Basement Family Room Dimmer Fr. Window Zone
    Dec-23 13:29:24 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:29:01 Z-Wave Error Failed sending Z-Wave command to device: Basement Family Room Dimmer TV Zone
    Dec-23 13:28:24 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:27:24 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:26:24 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:25:24 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:24:24 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:23:24 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:22:24 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:21:24 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:20:24 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:18:07 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:17:07 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:16:07 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).
    Dec-23 13:15:06 Z-Wave Error z-wave smartstick+ Com3: Error, the Z-Wave API Transmit Queue is not empty after waiting 20 seconds - the interface may be disconnected or not operational (z-wave smartstick+ Com3).

    Any suggestions appreciated.

    Happy Holiday Season.

    Steve

  • #2
    There was a recent post about zwave pausing due to battery devices. Seems to be a fairly new bug. Check it out, May be related. If so you need to contact HS, I don’t think they monitor these posts for bugs.

    Comment


    • #3
      Have you checked the USB port settings to make sure Windows can't turn off the port to save power:

      Click image for larger version

Name:	Capture.PNG
Views:	37
Size:	10.9 KB
ID:	1269078
      HS 3.0.0.548: 1990 Devices 1172 Events
      Z-Wave 3.0.1.262: 126 Nodes on one Z-Net

      Comment


      • #4
        Thanks Sparkman. That may be the issue. I have now unchecked the USB port and will monitor the system.

        Steve

        Comment


        • #5
          Also make sure you set Windows to NEVER go in to sleep mode. If you are using this laptop just for Homeseer keep that setting on even on Battery.

          Comment

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