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HSZigBee - ZigBee Error - exception in the Send function

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  • HSZigBee - ZigBee Error - exception in the Send function

    Does anyone have the HSZigBee plug-in running on a WIndows XP machine?

    I found a forum response back in October 2018 that indicates TLS 1.0 was required then, but now I wonder if Osram/Lightify has moved to a later version of TLS.
    https://forums.homeseer.com/forum/li...-connect-error

    Here are the steps I tried to unsuccessfully get HSZigBee working ...

    It has been a while since I tried using HomeSeer to control a Osram/Lightify light (Amazon Alexa is working just fine).
    When I tried to turn a light on/off, I see the following log message:
    Zigbee Error: There was an exception in the 'Send' function: The underlying connection was closed: An unexpected error occurred on a send

    Then I checked to see if I had the latest HSZigBee plugin and I did.
    I then went to the "Plug-Ins"->"HSZigBee"->"Zigbee Config" menu, updated the tokens (clicked on link to get Access and Refresh token, and copy/paste both from that window), then selected the "Create HomeSeer Devices". That fails with the error message:
    Device creation failed, please check the log for more information.

    I went back and tried to turn a light on/off, and again I get a the following error message:
    Zigbee Error: There was an exception in the 'Send' function: The underlying connection was closed: An unexpected error occurred on a send

    I went to the plugin and updated the tokens and then selected the "Create HomeSeer Devices", but that gives an error message, with nothing interesting in the log:
    Device creation failed, please check the log for more information.

    I also went to my Android OSRAM/Lightify app and verified the System Update showed the Gateway and all devices were up to date.
    I also checked the message board and found there was a TLS 1.0 requirement discovered back in Oct 2018.

    Any ideas on how to solve this issue?

    Here is the my system/version info:
    Current Date/Time: 3/11/2019 10:23:19 PM
    HomeSeer Version: HS3 Pro Edition 3.0.0.500
    Operating System: Microsoft Windows XP Home Edition - Work Station
    System Uptime: 2 Days 20 Hours 22 Minutes 35 Seconds
    IP Address: 192.168.1.100
    Number of Devices: 239
    Number of Events: 52
    Available Threads: 200
    HSTouch Enabled: True
    Event Threads: 0
    Event Trigger Eval Queue: 0
    Event Trigger Priority Eval Queue: 0
    Device Exec Queue: 0
    HSTouch Event Queue: 0
    Email Send Queue: 0
    Anti Virus Installed:
    In Virtual Machine: No MFG: samsung electronics co., ltd.
    Enabled Plug-Ins
    2.0.59.0: BLBackup
    3.0.19.0: BLLock
    1.0.4.0: BLShutdown
    3.0.1.7: HSZigBee
    3.0.0.32: ImperiHome
    3.0.0.14: NetCAM
    3.0.6629.22233: Ultra1Wire3
    3.0.1.252: Z-Wave

  • #2
    I just verified that I can control my lights using my dev/test Windows 10 machine. So it must be something specific to my old XP machine that I am running. My bet is it is likely the TLS 1.0 that is likely running there.

    Does anyone know if it is possible to upgrade an old XP machine to a later version of TLS?

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