Hello, I'm running 3.0.0.21 on a Windows 10 PC. When I try to update, it keeps failing. Also, when I go the Devices page, the status on the Sonos Master is stuck on initiatlizing. Iv's stopped and started HS, disabled and re-enabled the PI, and tried to update with the PI disabled. No luck. I should say also that I deleted the Sonos.ini file based on a post on here since the PI was not picking up changes I had made to my Sonos devices. Any help would be appreciated. Thanks.
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Originally posted by pcourt View PostHello, I'm running 3.0.0.21 on a Windows 10 PC. When I try to update, it keeps failing. Also, when I go the Devices page, the status on the Sonos Master is stuck on initiatlizing. Iv's stopped and started HS, disabled and re-enabled the PI, and tried to update with the PI disabled. No luck. I should say also that I deleted the Sonos.ini file based on a post on here since the PI was not picking up changes I had made to my Sonos devices. Any help would be appreciated. Thanks.
If know few if any consistent upgrade failures where it seem that the PI never comes out of its init cycle, which is very bare bones. Biggest suspicion would be an admin right allowance issue.
Are there any errors in the log file?
Is HS3 running as an administrator?
Is your firewall configured to give all allowance to the PI?
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Thank you for the response. Here are the logs. Sorry I did not post them orginially.Sep-13 4:51:13 PM Updater Install/Update of package Sonos failed. Sep-13 4:51:13 PM Updater Error Installation of package Sonos failed. Try disabling the plugin first, then re-try the update. Sep-13 4:51:13 PM Updater Error Copying source to C:\Program Files (x86)\HomeSeer HS3\HSPI_Sonos.exe, detailed error: The process cannot access the file 'C:\Program Files (x86)\HomeSeer HS3\HSPI_Sonos.exe' because it is being used by another process. Sep-13 4:51:13 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\HSPI_Sonos.exe Sep-13 4:51:12 PM Updater Installing package Sonos Sep-13 4:51:12 PM Updater Update hspi_sonos.exe downloaded successfully Sep-13 4:51:11 PM Updater Downloading update: Sonos I am running HS3 as an Admin.Sep-13 4:51:11 PM Updater Starting download of updates
I am using Windows Defender. Under the "Allow an app through firewall" I can see that HS3 is allowed. I have Sonos Controller allowed too but I think that's the Sonos app itself. Can you tell me what the PI is labelled as in Defender so I can check?
Edit: and yes it is to .24
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Originally posted by pcourt View PostThank you for the response. Here are the logs. Sorry I did not post them orginially.Sep-13 4:51:13 PM Updater Install/Update of package Sonos failed. Sep-13 4:51:13 PM Updater Error Installation of package Sonos failed. Try disabling the plugin first, then re-try the update. Sep-13 4:51:13 PM Updater Error Copying source to C:\Program Files (x86)\HomeSeer HS3\HSPI_Sonos.exe, detailed error: The process cannot access the file 'C:\Program Files (x86)\HomeSeer HS3\HSPI_Sonos.exe' because it is being used by another process. Sep-13 4:51:13 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\HSPI_Sonos.exe Sep-13 4:51:12 PM Updater Installing package Sonos Sep-13 4:51:12 PM Updater Update hspi_sonos.exe downloaded successfully Sep-13 4:51:11 PM Updater Downloading update: Sonos I am running HS3 as an Admin.Sep-13 4:51:11 PM Updater Starting download of updates
I am using Windows Defender. Under the "Allow an app through firewall" I can see that HS3 is allowed. I have Sonos Controller allowed too but I think that's the Sonos app itself. Can you tell me what the PI is labelled as in Defender so I can check?
Edit: and yes it is to .24
This error
Copying source to C:\Program Files (x86)\HomeSeer HS3\HSPI_Sonos.exe, detailed error: The process cannot access the file 'C:\Program Files (x86)\HomeSeer HS3\HSPI_Sonos.exe' because it is being used by another process.
could be two things:
a/ Sonos PI is running and can't be stopped
b/ Not right allowance to overwrite the .exe and this error is confusing as heck.
My money on alternative a.
What does the LOG show?
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So the ability to update was fixed by the switching the network to Private. And that also fixed the issue where the Master was stuck initializing, and that in turn fixed the issue whereby my table of players was not updating. So all is well now.
Most issues I've had with HS up to this point have all centered around security and permissions.
Thanks again for your responsiveness.
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