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    Users not showing

    Hi, I have a new Schlage BE469 lock that I am trying to manage through HS using BLLock. The plug-in is able to communicate with the lock; Lock/Unlock and can add new users to the door lock. The problem I am running into is that the users added through the plug-in do not show up under the Maintain Users page.

    I am running;
    HS - 3.0.0.435 (Windows)
    BLLock - 3.0.16.0
    Z-Wave - 3.0.1.227

    Debug Logging is turned on but no errors or warning about adding users.
    Plug-In Controlled Lock Users = checked.

    HS Log shows;
    Jul-02 8:47:49 AM BLLock IR Security Safety Entry Control: Pin #1; User: Test has been added

    the ini shows the following;
    [Settings]
    debugLevel=true
    databaseLoggingEnabled=true
    logDaysToKeep=356
    suppressMessagesForCompactAndPurge=true
    showUserCodeForLockUserList=true
    logRefreshSeconds=2
    logShowRows=100
    logOrder=Descending
    locksPageRefreshSeconds=0
    pluginControlledLockUsers=true
    myhomeseerJsonEnabled=false
    helpFolder=/BLHelp/
    supportForumUrl=http://forums.homeseer.com/forumdisplay.php?f=1096
    lockUserConvertDone=true
    myhomeseerUser=xxxxxx
    myhomeseerPassword=xxxxxxx

    I am seeing a mysterious Z-wave warning but it is not occurring at the same time as my Unlock/Lock tests.
    Jul-02 9:22:48 AM Z-Wave Warning Z-NET Controller : Secure message received from node 36 but the data length is too short. (Not Processed)

    Any ideas would be appreciated.

    Stan

    #2
    Turn on debug logging and run the maintain users page, then disable debug logging and attach the BLLock-Detailed.log zipped

    Make sure you have done the steps in this thread first

    https://forums.homeseer.com/showthread.php?t=196104
    Cheers,
    Bob
    Web site | Help Desk | Feature Requests | Message Board

    Comment


      #3
      Attached is the debug.
      Thanks for your help.
      Attached Files

      Comment


        #4
        The problem is that the call to get your lock users is returning some strange json

        {"pin_nodes":{"36":{"pin_values":{}},"E2730D94_36":{"pin_val ues":{"1":{"pin_code":[55,55,55,55,55,55,55,55],"pin_user":"Test"},"2":{"pin_code":[55,55,55,55,55,55,55,55],"pin_user":"Test"},"3":{"pin_code":[55,55,55,55],"pin_user":"Test"}}}}}


        This is saying there are 2 nodes (36 and E2730D94_36)

        36 has no pin values
        E2730D94_36 has 3 users but the node of E2730D94_36 does not match the lock node of 36

        I am not sure why the home id is being added to it

        I could likely code around this but it should really be fixed in the Zwave call
        I will mention this to Rich and see what he says
        Cheers,
        Bob
        Web site | Help Desk | Feature Requests | Message Board

        Comment


          #5
          Try out 3.0.17 in the beta section in the updater
          Let me know
          Cheers,
          Bob
          Web site | Help Desk | Feature Requests | Message Board

          Comment


            #6
            It is now working. Next step is to research the best way to trigger based on user codes entered. Thanks for the quick response.

            Comment

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