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Unable to control Concord 4 from HS Renotely

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  • Unable to control Concord 4 from HS Renotely

    I am unable to Arm the system remotely. When I click ARM Stay or ARM Away it just says enter code. Disarm works just fine.

  • #2
    Originally posted by hs309 View Post
    I am unable to Arm the system remotely. When I click ARM Stay or ARM Away it just says enter code. Disarm works just fine.
    Did you enter your User Code on the Control->Setting page and check the "Remember Code" checkbox?

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    • #3
      What version of the plugin do you have. What platform are you running HS on. Odd that you can disarm without a code yet you need a code to arm. The logic of the panel v plugin appears reversed in your case.

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      • #4
        I have the correct code in and remember code is on.

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        • #5
          Originally posted by hs309 View Post
          I am unable to Arm the system remotely. When I click ARM Stay or ARM Away it just says enter code. Disarm works just fine.
          Where does it say (Enter code?) On the keypad or the plugin/HS3?
          Click Arm Stay/Arm Away on HS3 devices?

          What version are you running? Should be 3.1.13.10.

          Z

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          • #6
            Originally posted by vasrc View Post

            Where does it say (Enter code?) On the keypad or the plugin/HS3?
            Click Arm Stay/Arm Away on HS3 devices?

            What version are you running? Should be 3.1.13.10.

            Z
            When I click an ARM button, it says ENTER CODE on the keypad. I can Disarm the panel remotely successfully. My plugin firmware is 3.1.13.10

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            • #7
              Originally posted by hs309 View Post

              When I click an ARM button, it says ENTER CODE on the keypad. I can Disarm the panel remotely successfully. My plugin firmware is 3.1.13.10
              Can you post the /Config/hspi_Concord.ini file here?

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              • #8
                Originally posted by vasrc View Post

                Can you post the /Config/hspi_Concord.ini file here?
                My remote desktop access is not working right now, is there another way I can relay the information needed?

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                • #9
                  Originally posted by hs309 View Post

                  My remote desktop access is not working right now, is there another way I can relay the information needed?
                  If HS3 is hosted on your remote desktop, probably not. I need to see if the Concord config file has the Quick Arm set.

                  Z

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                  • #10
                    Originally posted by vasrc View Post

                    If HS3 is hosted on your remote desktop, probably not. I need to see if the Concord config file has the Quick Arm set.

                    Z
                    [Users]
                    250=QuickArm
                    255=Concord Plug-In
                    [Voice]

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                    • #11
                      Originally posted by hs309 View Post

                      [Users]
                      250=QuickArm
                      255=Concord Plug-In
                      [Voice]
                      Should work. Try removing the 250=QuickArm from the ini files and restart the plugin and see. Your panel might not have QuickArm enabled.

                      Z

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