Cannot Arm system (Disarm works fine)

[NC-Lou]

Hi,

When trying to Arm the system the keypad flashes Enter Code, however when I disarm the the system it works perfectly. Do I have something configured incorrectly?

Thanks,
Lou

[concordseer]

In the Concord plugin go to Control>Settings and ensure you have the correct Arm/Disarm code entered and tick the Remember Me box. Look across to the Arming Options and tick the No Delay box.

[NC-Lou]

Hi, I tried the above with no luck. I noticed the following behavior though:

Configuration set to: Correct Code, Remember Code, No Delay
-Disarm works
-Stay, Away do not work

Configuration set to: Correct Code, Remember Code
-Disarm works
-Stay, Away do not work, and keypad says Enter Code

Configuration set to: Correct Code, Remember Code
-Disarm works
-Stay works, only if I click Disarm within a second after clicking Stay

Anyone have any ideas of how to fix?

Thanks!

[concordseer]

What version of HS are you using. What OS is it installed on. What hardware are you using. In the absence of this detail try uninstalling the Concord plugin, reinstalling it and reconfigure it again. Sounds like some corruption on your config files.

[NC-Lou]

Here is my config information:


Date/time=6/22/2021 2:02:37 PM Eastern Daylight Time
Version=HS4 Standard Edition 4.1.17.0 (Windows)
MyHS Subscription=Premium
MyHS Subscription Backup Interval=Monthly
MyHS Subscription Max Cameras=1
MyHS Subscription Backup Time=12:00 AM
MyHS Subscription Backup Day=1
Confguration File=C:\HS4\Data\HomeSeerData.json
In Virtual Machine=No MFG: dell inc.
Antivirus=Windows Defender
OS=Microsoft Windows 10 Pro - Work Station
OS Version=10.0.19043
Uptime=0 Days 4 Hours 55 Minutes 28 Seconds
Device Count=977
Event Count=183
Last Event Ran=Robots - Motion Kitchen: : 1 - Kitchen Motion Detected, Ran at 6/22/2021 2:01:14 PM
# of unique event scripts=0
Processor:=Intel64 Family 6 Model 158 Stepping 10 at 2.97 GHz
Modules/Threads=117 Modules, 122 Threads
Available Threads=1023
System Load=176 Processes, 5% Load
Free/Total Memory=12.26 GBytes / 15.81 GBytes (78% free)
Free/Total Virtual Memory=12.51 GBytes / 18.19 GBytes (69% free)
HomeSeer Memory Used=80 Mbytes
Plugin Memory Used=12 EXE Plug-Ins using 201 Mbytes
Plugins Installed=AmbientWeather 3.0.1.9,CONCORD 3.1.13.10,EasyTrigger 3.0.0.74,Harmony Hub 4.0.13.0,HS MyQ 4.0.4.0,Life360 3.0.0.326,Philips Hue 4.0.22.0,Pushover 3P 0.0.0.52,Sonos 3.1.0.57,Zigbee 4.0.11.0,Zodiac Iaqualink 1.4.0.6,Z-Wave 3.0.7.0

[NC-Lou]

I will try the uninstall and re-install. Is there anything special I need to do to erase the config files?

[concordseer]

Assuming you used a standard install just disable the plugin, do the opposite and uninstall and reinstall again.

[mattm55]

When posting configuration, make sure you hide or remove your personal info. Thanks.

Yes, as much info as you can post is helpful. Also turn on the concord logging for more info

unless the reinstall works.

[NC-Lou]

Hi,

I performed the re-install multiple times as follows:

• unistalled the plugin
• deleted anything in the HS4 directory with the word concord in the file name
• rebooted
• deleted any devices associated with concord
• rebooted

However when trying to Arm the system the keypad flashes Enter Code, however when I disarm the the system it works perfectly. Is there a way to send the code with the arm request? Or is there some other configuration that I should enable?

Here is the behavior I noticed:

Configuration set to: Correct Code, Remember Code, No Delay
-Disarm works
-Stay, Away do not work, and keypad says Enter Code

Configuration set to: Correct Code, Remember Code
-Disarm works
-Stay, Away do not work, and keypad says Enter Code

Configuration set to: Correct Code, Remember Code
-Disarm works
-Stay works, only if I click Disarm within a second after clicking Stay

I attached configuration below

Any help is appreciated, thanks,
Lou

Date/time 10/11/2021 10:22:41 AM Eastern Daylight Time
Version HS4 Standard Edition 4.2.5.0 (Windows)
License Registered
Confguration File C:\HS4\Data\HomeSeerData.json
In Virtual Machine No
MFG: dell inc.
Microsoft Windows 10 Pro - Work Station
OS Version 10.0.19043
Device Count 1090
Event Count 195
Processor: Intel64 Family 6 Model 158 Stepping 10 at 2.97 GHz
Modules/Threads 101 Modules, 124 Threads
Available Threads 1023
System Load 185 Processes, 5% Load
Free/Total Memory 11.95 GBytes / 15.81 GBytes (76% free)
Free/Total Virtual Memory 12.47 GBytes / 18.19 GBytes (69% free)
HomeSeer Memory Used 88 Mbytes
Plugin Memory Used 13 EXE Plug-Ins using 214 Mbytes
Plugins Installed

AmbientWeather 3.0.1.9,
CONCORD 3.1.13.10,
EasyTrigger 3.0.0.74,
Harmony Hub 4.0.13.0,
HS MyQ 4.0.7.0,
Life360 3.0.0.326,
Philips Hue 4.0.23.0,
Pushover 3P 0.0.0.52,
Sonos4 4.0.1.2,
Zigbee 4.0.11.0,
Zodiac Iaqualink 1.4.0.6,
Z-Wave 3.0.7.0,
Z-Wave UI 1.0.0.0

[concordseer]

On the panel keypad do the following

8>Installer Code>00>System Programming>Security>Global>Access Code Lock

is Access Code Lock displaying Off or On.

[NC-Lou]

Hi,

I do not know the installer code. I tried using my user codes but it wouldn't let me get past '00'.

Thanks,
Lou

[concordseer]

Hi,

I do not know the installer code. I tried using my user codes but it wouldn't let me get past '00'.

Thanks,
Lou

Do you know who installed your panel. Could you request the installer code from them. The default code is 4321 but I doubt it was left in default mode.

The Access Lock Code should be set to Off as per the Concord 4 Installer manual page 45. https://static.interlogix.com/librar...ion-manual.pdf

[concordseer]

Have a careful read through this thread https://forums.homeseer.com/forum/se...-i-doing-wrong

[vasrc]

Look at your Config/hspi_Concord.ini file
Does it have:
250=QuickArm

If so, stop the PI and remove that entry and restart.
See if it works now.

If not, remember to put it back.

BTW, if it's an ADT installed panel, try 6321

[NC-Lou]

Thank you everyone for your help. The .ini file change worked for me. Thank you veryu much.