Partial connectivity?

[concordseer]

Is the plugin operational with the AM at that speed. I'd be surprised if it was. Have you fully tested it yet. Sounds like you may run into timing problems/false alarms. I suggest you check out the GE Concord RS 232 Protocol manual. Search in the forum for it. It will translate those hex codes you received. 9600 is definitely the speed setting used for communication between the plugin and the AM.

Increasing baud rate

I found the advise in this thread helpful but unfortunately the tips didn't resolve my issue and I was thinking I might have bought a dud AM or USB - RS232 cable. I was using the documented 9600 baud, 8 data bits, odd parity that people have referenced above (also in the manual). I used a free program called Termite to test the connection and was noticing it was returning the results below however the Concord plugin was still "NOT Connected to Concord Panel

[mattm55]

Stain did you manage to successfully connect with your AM or did you opt for purchasing a replacement.

Yeah, maybe hasn't had the time to get back to the install? Much like me with owing the updated HS3 doc.

Matt

[concordseer]

Stain did you manage to successfully connect with your AM or did you opt for purchasing a replacement.

[mattm55]

I've been following along and sense it's pointing to the AM. I do have a concern and it might be just the images angle but I don't like the long tails here either. I would use ring terminals or clip these shorter so they can't contact another component.

Matt

EDIT1: For a sanity check, test the MM against a 9v battery or a AA or whatever you have to make sure MM works correctly. HF stuff is OK, just want to make sure.

EDIT2: I guess I haven't been reading fully. The Concord PI is working in one direction now (COM14? - Port 2). HSPI to AM to Panel communication works but not Panel to AM to HS.

EDIT3: Can we have a ss of your Edgeport driver loaded? Mine shows Digi International 5/5/2010 : 5.30.2.0

EDIT4: OK. I just checked my settings on the Edgeport and my parity = None. Go figure it works OK. I would still do "odd". Also, since Edgeport connects thru USB, make sure there is an entry for Edgeport under USB Serial Port and check the properties that correspond to that USB connection (9600, 8,Odd,1,None). That driver is FTDI, 9/28/2016, 2.12.24.0. Also check the USB advanced tab and make sure Receive/Transmit bytes are 4096 & Serial Enumerator is only checked off.

[vasrc]

I think I'm checking for DC, but uploaded a photo just in case. Its weird, it looks like the voltage continues to drop over time after the reset.

Sure does sound like a bad AM. Odd since RS232 drivers are pretty robust and designed to handle direct shorts. The next step (albeit not the cheapest) is to get another AM board as most everything points to the board right now.

Z

[concordseer]

You've confirmed that you bought the AM module yourself and the part number seems to check out. Was the control panel supplied by some third party supplier. Assuming that your software is v2.5 or greater and it's definitely a Concord 4 and not some other model, as varsc stated it could well be a bad AM.

[Stain]

Should be about 5+ vdc. 1.8 sounds like AC?

Z

I think I'm checking for DC, but uploaded a photo just in case. Its weird, it looks like the voltage continues to drop over time after the reset.

[vasrc]

No offense taken. Sometimes its double checking the basics to make sure dumb mistakes aren't made

I'm using pieces of 20 gauge wire in the female connector directly on the AM. I'm checking #5 (top left) and #2 (top, second from right). I reset power to the system, and am now getting a reading of 1.8V.

Should be about 5+ vdc. 1.8 sounds like AC?

Z

[Stain]

Pin 2 to 5
Not to be insulting , but you're sure it is 2 & 5 and not reversed.
How are you getting into the plugs pins (paperclip?)

Otherwise, I'd guess a bad AM. You might unpower it and let it re-init once just to see.

Z

No offense taken. Sometimes its double checking the basics to make sure dumb mistakes aren't made

I'm using pieces of 20 gauge wire in the female connector directly on the AM. I'm checking #5 (top left) and #2 (top, second from right). I reset power to the system, and am now getting a reading of 1.8V.

[vasrc]

Nope, nothing out of pin 2 directly checking the AM

Bad AM?

Pin 2 to 5
Not to be insulting , but you're sure it is 2 & 5 and not reversed.
How are you getting into the plugs pins (paperclip?)

Otherwise, I'd guess a bad AM. You might unpower it and let it re-init once just to see.

Z

[Stain]

Right, from the AM you should see 5+Vdc from pins 2-5. I just checked my AM to be sure. Pull the DB9 male from the AM and measure directly (top right is 1, top left is pin 5) when looking directly at the female DB9.

Z

Nope, nothing out of pin 2 directly checking the AM

Bad AM?

[vasrc]

OK, so I'm getting voltage readings (10 volts?) from pins 3, 4 and 7 on the Edgeport. Its a cheap Harbor Freight meter, so I think I'm doing the conversion right. I tested the port as well as through the cable

The cable is about 3 feet long

As for the lights:

Power (green) - solid
Bus - Fast flash/Flicker
RS232 - slow flash/Blink

I don't have any other serial devices.

I also just checked the AM. No voltage coming from any of the pins. I think I read above it was supposed to come from 2-5. Pin 5 (female side) should still be ground, correct?

I really appreciate your guys' patients and walking me through troubleshooting.

Right, from the AM you should see 5+Vdc from pins 2-5. I just checked my AM to be sure. Pull the DB9 male from the AM and measure directly (top right is 1, top left is pin 5) when looking directly at the female DB9.

Z

[concordseer]

[QUOTE=Stain;1310440]The Concord 4 system was installed on the house when built (2012). I am the second owner of the house and inherited the system. I purchased the AM new (old stock) from eBay. Model on the box is 60-783-02. The AM is in a self contained plastic case from which i had to remove screws.

As for bus devices programmed into the panel:

0 - 02997856
1 - 03761548 (AM)
3 - 09790889

I am running 2 keypads and 1 AM on the system. I've auto-connected the AM, as well as deleted it and manually added it into the bus devices.[

Ok my ID numbers as follows

0-12323224
1-07242171
2-11978825

I've a keypad and a PVM connected to mine. I wonder if mattm55 could verify his ID numbers. It really sounds like an issue with the AM module even though you have the Rx side of things working. I'm still a little suspicious about the Edgeport bridge though

[Stain]

OK.
You're AM is working, at least for RX, so we can assume baud/etc is correct
For some reason you're not receiving TX data from the AM, so either it's not sending, or the Edgeport is blocking?

Can you check to make sure you see voltage from pins 3 (RXD) -5 (GND) on the Edgeport DB-9 connector. This will ensure the AM TXD is connected.
How long is the cable between the AM and the Edgeport?

What are the AM LED's doing? The Bus status LED should be randomly flashing, and the RS232 LED should be flashing for both RX and TX.

Do you have a USB/Serial or Enet/Serial device?

Otherwise it may be a bad AM or additional config for the AM is needed (Matt?).

Z

OK, so I'm getting voltage readings (10 volts?) from pins 3, 4 and 7 on the Edgeport. Its a cheap Harbor Freight meter, so I think I'm doing the conversion right. I tested the port as well as through the cable

The cable is about 3 feet long

As for the lights:

Power (green) - solid
Bus - Fast flash/Flicker
RS232 - slow flash/Blink

I don't have any other serial devices.

I also just checked the AM. No voltage coming from any of the pins. I think I read above it was supposed to come from 2-5. Pin 5 (female side) should still be ground, correct?

I really appreciate your guys' patients and walking me through troubleshooting.