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    #1

    No changes seen in zones

    I have now got the plugin loaded.
    It has connected to the panel and reports the formwarenumber.
    I have saved several zones and theyappear as HS devices.
    If I 'open' a zone or change the alarm setting nothing is showing in HS.
    Any suggestions?
    Tags: None
    #2
    ian,

    Can you please do the following:

    - open Comfort Configuration page and check 'debug Comfort I/O'
    - stop Comfort plugin and check 'developer mode' on the top of the HS plug-In screen
    - make sure you run HS as user (not as service)
    - start COmfort plugin again. On the PC where HS is running a DOS window will appear where Comfort IO is debugged.
    - Open / Close a Zone. There should appear lines in the DOS windows showing the zone number, starting with 'IP'

    Let me know how it goes.

    Comment

      #3
      Interesting - it now works! In order to start HS manually I restarted the server. That seems to have resolved the problem! Thank you.

      Comment

        #4
        Ok good to hear. Please look into the HS log; does the plugin reconnect every 2 minutes? Are you using netwrok connection? I myself use USB which is rock solid but on my DEV system (virtual machine) the plugin reconnects every 2 minutes. I'm interested if this happens equally on your system..

        Comment

          #5
          Hmmmmm! I am on an ethernet connection. When I went to check I had Comfort Panel type : Panel not connected in configuration. I disabled and then re-enabled the plugin and it has connected again.
          Dec-20 12:02:02 Cytech Comfort Comfort Firmware Version: 7.142
          Dec-20 12:02:02 Cytech Comfort Connection to Comfort panel has been restored
          Dec-20 12:02:01 Plug-In Finished initializing plug-in Cytech Comfort
          I'll watch the log - see what happens.

          Comment

            #6
            There is something going on;
            Dec-20 12:10:12 Cytech Comfort Comfort Firmware Version: 7.142
            Dec-20 12:10:12 Cytech Comfort Connection to Comfort panel has been restored after 5 attempts
            Dec-20 12:08:58 Z-Wave Device: Ground Hall Front Door - state Set to OFF
            Dec-20 12:08:55 Z-Wave Device: Ground Hall Front Door - state Set to ON
            Dec-20 12:08:10 Cytech Comfort Comfort Firmware Version: 7.142
            Dec-20 12:08:10 Cytech Comfort Connection to Comfort panel has been restored after 4 attempts
            Dec-20 12:06:08 Cytech Comfort Comfort Firmware Version: 7.142
            Dec-20 12:06:07 Cytech Comfort Connection to Comfort panel has been restored after 3 attempts

            Comment

              #7
              And now;
              Dec-20 12:12:13 Cytech Comfort Error Connection to Comfort panel lost. Try connecting manually..

              Comment

                #8
                I have a fixed IP in Comfort as well as the computer running HS. I am happy to help work out what the issue is as I couldn't rely on things as they are.....

                Comment

                  #9
                  Yes, same behaviour as my DEV system. I'm using comfigurator libraries which work fine for serial / USB, but some timeout happens on network connections. Going to see what i can do to resolve.

                  Comment

                    #10
                    I suspect Slychui across on the Comfort forum would be happy to help.

                    Comment

                      #11
                      I don't know if this is relevant but I observe from the log the incremental number of failures before connection is lost;
                      Dec-20 12:10:12 Cytech Comfort Connection to Comfort panel has been restored after 5 attempts
                      Dec-20 12:08:10 Cytech Comfort Comfort Firmware Version: 7.142
                      Dec-20 12:08:10 Cytech Comfort Connection to Comfort panel has been restored after 4 attempts
                      Dec-20 12:06:08 Cytech Comfort Comfort Firmware Version: 7.142
                      Dec-20 12:06:07 Cytech Comfort Connection to Comfort panel has been restored after 3 attempts
                      Dec-20 12:04:06 Cytech Comfort Comfort Firmware Version: 7.142
                      Dec-20 12:04:05 Cytech Comfort Connection to Comfort panel has been restored after 2 attempts
                      Dec-20 12:02:02 Cytech Comfort Comfort Firmware Version: 7.142
                      Dec-20 12:02:02 Cytech Comfort Connection to Comfort panel has been restored
                      I edited out the stuff inbetween!

                      Comment

                        #12
                        yes i already fixed that: the counter should be 0 again after a reconnect. But the fact that it constantly reconnects needs solving
                        • Likes 1

                        Comment

                          #13
                          It has now been an hour since it last lost connection and nothing in the log about attempting or failing to connect.

                          Comment

                            #14
                            It doens not reconnect after 5 retries. Please allow me some time to fix as i have little spare time the upcoming week.

                            Comment

                              #15
                              I'll disable for now!

                              Comment

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