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    #1

    Can't connect to Envisalink

    So I'm setting up a DSC Alarm system with a Hometroller Pi. I tested out the Hometroller before the Envisalink was running, I installed the plugin and it made a single device, showing buttons to Arm/Disarm/etc, but of course without the envisalink running it didn't do anything.

    Today I got the Envisalink going, and connected the Homeseer to it. After putting in the IP address, password, and the rest of the setup, I went back out to my devices only to see, no extra devices had been created.

    I've tried disabling/enabling the plugin, as well as uninstalling/reinstalling the plugin with no luck. It's actually worse as I no longer have the arm/disarm/etc buttons showing up, just a generic looking device for the envisalink. I believe it is communicating as it did at one point update the status showing it was disarmed. In the logs I keep getting this error:

    ERROR Cannot find partition 1

    I don't know if it makes a difference but I'm still on the trial version, but I will be upgrading once this is working. Thanks for any help,
    Tags: None
    #2
    Originally posted by cd36 View Post
    So I'm setting up a DSC Alarm system with a Hometroller Pi. I tested out the Hometroller before the Envisalink was running, I installed the plugin and it made a single device, showing buttons to Arm/Disarm/etc, but of course without the envisalink running it didn't do anything.

    Today I got the Envisalink going, and connected the Homeseer to it. After putting in the IP address, password, and the rest of the setup, I went back out to my devices only to see, no extra devices had been created.

    I've tried disabling/enabling the plugin, as well as uninstalling/reinstalling the plugin with no luck. It's actually worse as I no longer have the arm/disarm/etc buttons showing up, just a generic looking device for the envisalink. I believe it is communicating as it did at one point update the status showing it was disarmed. In the logs I keep getting this error:

    ERROR Cannot find partition 1

    I don't know if it makes a difference but I'm still on the trial version, but I will be upgrading once this is working. Thanks for any help,
    There are two other post that are reporting connection issues and as I point out that there is recent firmware release and I have suggest raising a support request on the Eyezon support.

    https://forums.homeseer.com/forum/se...-working/page2

    Comment

      #3
      I switched to BLDSC, and while it seems to be able to control the Envisalink, it never receives status updates from it. Today I disabled BLDSC and reinstalled this plugin, but I'm still getting the same error. Here is my full log. I can't seem to get help from Blade or Spud for either of their plugins, and the Homeseer plugin doesn't support Envisalink.

      I haven't tried Eyezon support yet, not really sure what to say to them. Its not like it was working then stopped for me, it never did work. I don't know if it makes a difference but these are Connect2Go modules, not the regular consumer Envisalink modules. I wouldn't think it would make a difference but just want to make sure.


      3/28/2021 10:22:07 AM

      Legacy-Plugin
      EnvisaLink
      DEBUG CommandAcknowledge 000

      3/28/2021 10:22:07 AM

      Legacy-Plugin
      EnvisaLink
      DEBUG Request: Poll

      3/28/2021 10:20:34 AM

      Legacy-Plugin
      EnvisaLink
      DEBUG TimeDateBroadcast 1120032821

      3/28/2021 10:20:07 AM

      Legacy-Plugin
      EnvisaLink
      DEBUG CommandAcknowledge 000

      3/28/2021 10:20:07 AM

      Legacy-Plugin
      EnvisaLink
      DEBUG Request: Poll

      3/28/2021 10:19:27 AM

      Legacy-Plugin
      EnvisaLink
      ERROR Cannot find partition 1

      3/28/2021 10:19:27 AM

      Legacy-Plugin
      EnvisaLink
      DEBUG PartitionReady 1

      3/28/2021 10:19:27 AM

      Legacy-Plugin
      EnvisaLink
      DEBUG KeypadLedStatePartition1Only 91

      3/28/2021 10:19:26 AM

      Legacy-Plugin
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      DEBUG KeypadLedflashStatePartition1Only 00

      3/28/2021 10:19:26 AM

      Legacy-Plugin
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      DEBUG KeypadLedStatePartition1Only 80

      3/28/2021 10:19:26 AM

      Legacy-Plugin
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      DEBUG VerboseTroubleStatus 10

      3/28/2021 10:19:26 AM

      Legacy-Plugin
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      DEBUG KeypadLedflashStatePartition1Only 10

      3/28/2021 10:19:20 AM

      Legacy-Plugin
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      DEBUG postBackProc data: &id=updatezonedevices&updatezonedevices=Submit

      3/28/2021 10:19:18 AM

      Legacy-Plugin
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      DEBUG postBackProc data: zon_1_name=Driveway%20Alarm

      3/28/2021 10:19:16 AM

      Legacy-Plugin
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      DEBUG postBackProc data: id=zon_1_type&zon_1_type=2

      3/28/2021 10:19:11 AM

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      DEBUG postBackProc data: id=zone_count&zone_count=1

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      DEBUG CommandAcknowledge 000

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      DEBUG Request: Poll

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      DEBUG postBackProc data: zon_1_name=Driveway%20Alarm

      3/28/2021 10:17:57 AM

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      DEBUG postBackProc data: id=zon_1_type&zon_1_type=2

      3/28/2021 10:16:34 AM

      Legacy-Plugin
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      DEBUG TimeDateBroadcast 1116032821

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      DEBUG CommandAcknowledge 000

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      DEBUG Request: Poll

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      DEBUG postBackProc data: user_1=1994

      3/28/2021 10:15:17 AM

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      ERROR Cannot find partition 1

      3/28/2021 10:15:17 AM

      Legacy-Plugin
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      DEBUG PartitionReady 1

      3/28/2021 10:15:17 AM

      Legacy-Plugin
      EnvisaLink
      DEBUG KeypadLedStatePartition1Only 91

      3/28/2021 10:15:16 AM

      Legacy-Plugin
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      DEBUG KeypadLedflashStatePartition1Only 00

      3/28/2021 10:15:16 AM

      Legacy-Plugin
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      DEBUG KeypadLedStatePartition1Only 80

      3/28/2021 10:15:16 AM

      Legacy-Plugin
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      DEBUG VerboseTroubleStatus 10

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      DEBUG KeypadLedflashStatePartition1Only 10

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      DEBUG postBackProc data: id=zone_count&zone_count=20

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      DEBUG postBackProc data: password=1348977490

      3/28/2021 10:14:11 AM

      Legacy-Plugin
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      DEBUG KeypadLedStatePartition1Only 91

      3/28/2021 10:14:11 AM

      Legacy-Plugin
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      DEBUG TroubleLedon 8

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      DEBUG TroubleLedon 1

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      DEBUG PartitionisBusy 8

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      DEBUG PartitionisBusy 7

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      ERROR Cannot find partition 1

      3/28/2021 10:14:11 AM

      Legacy-Plugin
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      DEBUG PartitionReady 1

      3/28/2021 10:14:10 AM

      Legacy-Plugin
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      DEBUG ZoneRestored 064

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      DEBUG CommandAcknowledge 000

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      DEBUG ZoneRestored 012

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      ERROR Cannot find zone 1

      3/28/2021 10:14:07 AM

      Legacy-Plugin
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      DEBUG ZoneRestored 001

      3/28/2021 10:14:07 AM

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      DEBUG CommandAcknowledge 055

      3/28/2021 10:14:07 AM

      Legacy-Plugin
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      DEBUG LoginInteraction 1

      3/28/2021 10:14:07 AM

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      DEBUG LoginInteraction 3

      3/28/2021 10:14:07 AM

      Legacy-Plugin
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      DEBUG Request: Poll

      3/28/2021 10:14:07 AM

      Legacy-Plugin
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      DEBUG Request: StatusReport

      3/28/2021 10:14:07 AM

      Legacy-Plugin
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      DEBUG Request: TimeStampControl 1

      3/28/2021 10:14:07 AM

      Legacy-Plugin
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      DEBUG Request: NetworkLogin 1348977490

      3/28/2021 10:14:01 AM

      Legacy-Plugin
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      INFO EnvisaLink version 3.0.0.41

      3/28/2021 10:22:07 AM

      Legacy-Plugin
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      DEBUG CommandAcknowledge 000

      3/28/2021 10:22:07 AM

      Legacy-Plugin
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      DEBUG Request: Poll

      3/28/2021 10:20:34 AM

      Legacy-Plugin
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      DEBUG TimeDateBroadcast 1120032821

      3/28/2021 10:20:07 AM

      Legacy-Plugin
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      DEBUG CommandAcknowledge 000

      3/28/2021 10:20:07 AM

      Legacy-Plugin
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      DEBUG Request: Poll

      3/28/2021 10:19:27 AM

      Legacy-Plugin
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      ERROR Cannot find partition 1

      3/28/2021 10:19:27 AM

      Legacy-Plugin
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      DEBUG PartitionReady 1

      3/28/2021 10:19:27 AM

      Legacy-Plugin
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      DEBUG KeypadLedStatePartition1Only 91

      3/28/2021 10:19:26 AM

      Legacy-Plugin
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      DEBUG KeypadLedflashStatePartition1Only 00

      3/28/2021 10:19:26 AM

      Legacy-Plugin
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      DEBUG KeypadLedStatePartition1Only 80

      3/28/2021 10:19:26 AM

      Legacy-Plugin
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      DEBUG VerboseTroubleStatus 10

      3/28/2021 10:19:26 AM

      Legacy-Plugin
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      DEBUG KeypadLedflashStatePartition1Only 10

      3/28/2021 10:19:20 AM

      Legacy-Plugin
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      DEBUG postBackProc data: &id=updatezonedevices&updatezonedevices=Submit

      3/28/2021 10:19:18 AM

      Legacy-Plugin
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      DEBUG postBackProc data: zon_1_name=Driveway%20Alarm

      3/28/2021 10:19:16 AM

      Legacy-Plugin
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      DEBUG postBackProc data: id=zon_1_type&zon_1_type=2

      3/28/2021 10:19:11 AM

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      DEBUG postBackProc data: id=zone_count&zone_count=1

      3/28/2021 10:18:07 AM

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      DEBUG CommandAcknowledge 000

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      3/28/2021 10:18:03 AM

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      DEBUG postBackProc data: zon_1_name=Driveway%20Alarm

      3/28/2021 10:17:57 AM

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      DEBUG postBackProc data: id=zon_1_type&zon_1_type=2

      3/28/2021 10:16:34 AM

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      DEBUG TimeDateBroadcast 1116032821

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      DEBUG postBackProc data: user_1=1994

      3/28/2021 10:15:17 AM

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      ERROR Cannot find partition 1

      3/28/2021 10:15:17 AM

      Legacy-Plugin
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      DEBUG PartitionReady 1

      3/28/2021 10:15:17 AM

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      DEBUG KeypadLedStatePartition1Only 91

      3/28/2021 10:15:16 AM

      Legacy-Plugin
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      DEBUG KeypadLedflashStatePartition1Only 00

      3/28/2021 10:15:16 AM

      Legacy-Plugin
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      DEBUG KeypadLedStatePartition1Only 80

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      Legacy-Plugin
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      DEBUG VerboseTroubleStatus 10

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      DEBUG KeypadLedflashStatePartition1Only 10

      3/28/2021 10:15:11 AM

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      DEBUG postBackProc data: id=zone_count&zone_count=20

      3/28/2021 10:15:02 AM

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      DEBUG postBackProc data: password=1348977490

      3/28/2021 10:14:11 AM

      Legacy-Plugin
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      DEBUG KeypadLedStatePartition1Only 91

      3/28/2021 10:14:11 AM

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      DEBUG TroubleLedon 8

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      ERROR Cannot find partition 1

      3/28/2021 10:14:11 AM

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      DEBUG PartitionReady 1

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      DEBUG ZoneRestored 013

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      Legacy-Plugin
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      DEBUG CommandAcknowledge 000

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      Legacy-Plugin
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      DEBUG ZoneRestored 012

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      Legacy-Plugin
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      DEBUG ZoneRestored 009

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      DEBUG ZoneRestored 008

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      DEBUG ZoneRestored 007

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      DEBUG ZoneRestored 002

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      Legacy-Plugin
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      ERROR Cannot find zone 1

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      Legacy-Plugin
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      DEBUG ZoneRestored 001

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      Legacy-Plugin
      EnvisaLink
      DEBUG CommandAcknowledge 001

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      Legacy-Plugin
      EnvisaLink
      DEBUG CommandAcknowledge 055

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      Legacy-Plugin
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      DEBUG LoginInteraction 1

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      Legacy-Plugin
      EnvisaLink
      DEBUG CommandAcknowledge 005

      3/28/2021 10:14:07 AM

      Legacy-Plugin
      EnvisaLink
      DEBUG LoginInteraction 3

      3/28/2021 10:14:07 AM

      Legacy-Plugin
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      DEBUG Request: Poll

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      Legacy-Plugin
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      DEBUG Request: StatusReport

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      Legacy-Plugin
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      DEBUG Request: TimeStampControl 1

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      Legacy-Plugin
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      DEBUG Request: NetworkLogin 1348977490

      3/28/2021 10:14:01 AM

      Legacy-Plugin
      EnvisaLink
      INFO EnvisaLink version 3.0.0.41

      Comment

        #4
        Somehow the plugin cannot find or cannot create the partions and zones devices

        Could you try to restart from scratch:
        - Disable and uninstall the plugin
        - Delete manually any EnvisaLink devices created by the plugin
        - delete the file Config/EnvisaLink.ini
        - then re-install the plugin and reconfigure it from the Config page.

        What version of HS4 are you running? Linux or Windows?

        Comment

          #5
          I'm using a Hometroller Pi, so it will be on Linux. I'm on version HS4 ZEE S2/PI Edition 4.1.14.0 (Linux).

          Ok, I'll try your steps. I'm new to Homeseer, and not well versed in Linux either, so I'm sure that won't help matters. I'm remote to the controller right now, is there a way through the Homeseer interface to delete the Config file, or will I need to SSH into the device?


          Comment

            #6
            It took me a while to get to this as I had issues accessing Linux. I got that sorted out, and deleted the file you suggested and reinstalled the plugin. Everything worked perfect immediately, it is getting updates from the Envisalink and working great.

            Thanks, I'll most likely be using your plugin for all future integrations I do. Thanks,

            Comment

              #7
              Originally posted by cd36 View Post
              It took me a while to get to this as I had issues accessing Linux. I got that sorted out, and deleted the file you suggested and reinstalled the plugin. Everything worked perfect immediately, it is getting updates from the Envisalink and working great.

              Thanks, I'll most likely be using your plugin for all future integrations I do. Thanks,
              I'm having the same issue. Can you help me, how can I delete the file? I'm also on linux not well versed to it. Thank you

              Comment

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