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Plugin shows connected buy devices don't update or control

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  • cc4005
    replied
    Thanks for the explanation.

    Leave a comment:


  • kingfetty
    replied
    Originally posted by cc4005 View Post
    Update. My HS3 devices are updating and able to control the doors again this morning. No idea what might have changed. Logged errors continue at similar rate. Perhaps the 2 are unrelated. The errors aren't new, but more frequent of late. Had assumed they're due to intermittent connection issues when the PI attempts to poll the server. Would like to know if this is the case and if there's anything to be done to improve it. Appreciate any feedback.
    Unfortunately, experience has dictated that the connectivity to the MyQ web API servers is not the most reliable. Quite often they will become unresponsive or spit back internal server errors. The plugin simply makes sure to log these just in case it's something with the plugin. The side effect of that is that many people think there's something wrong with their system or plugin when in fact it's just the API server flaking out again. I've re-written the plugin many times over the years to be as resilient as possible with reaching the web server.

    I say all of this to let you know the error logs are likely unrelated to the other issue you were experiencing, and you're correct in your assumption that the errors are from when the PI tries to poll the server and the server does not respond. There is a hearty amount of logic in place to allow the plugin to retry for a bit, then basically sleep for a while if the server stays unresponsive. I put this logic in place to prevent my plugin from accidentally DDOSing the MyQ Web API server.

    Leave a comment:


  • cc4005
    replied
    Update. My HS3 devices are updating and able to control the doors again this morning. No idea what might have changed. Logged errors continue at similar rate. Perhaps the 2 are unrelated. The errors aren't new, but more frequent of late. Had assumed they're due to intermittent connection issues when the PI attempts to poll the server. Would like to know if this is the case and if there's anything to be done to improve it. Appreciate any feedback.

    Leave a comment:


  • MikeO3
    replied
    Same here with the logs full of errors more then usual in the last few days. I have not experienced any issues with control or reporting of status however.

    Leave a comment:


  • cc4005
    started a topic Plugin shows connected buy devices don't update or control

    Plugin shows connected buy devices don't update or control

    I'm seeing more logged errors the past few days. Everything has worked generally well until this afternoon when the HS devices stopped updating. Also can't control the doors with them.

    I disabled/re-enabled the PI; disabled the PI, restarted HS then re-enabled the PI; then I "Reset Configuration" on the PI config support page. First 2 things seemed to change nothing. Resetting configuration at least reset the devices to both "closed" so my notification/alarm events are no longer screaming at me.

    No issues with the MyQ app so don't think it's a hub or server issue. I submitted a debug report an hour or so ago via the PI support page but not sure it contains what is needed to troubleshoot. Let me know what logging is needed. Last few days of logged errors below.

    I'm willing to jump straight to uninstall/reinstall and manually repair my events but would prefer advance opinion on whether that's likely to fix it.

    Thank you.
    Wade

    Code:
     
    May-30 3:31:29 PM MyQ Error Exception in httpGET|ErrorCount:0|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 3:31:28 PM MyQ Error LiftMaster: Too many connection failures, Sleeping for 30 minutes.
    May-30 1:56:39 PM MyQ Error Exception in httpGET|ErrorCount:5|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 1:33:16 PM MyQ Error Exception in httpGET|ErrorCount:4|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 1:33:05 PM MyQ Error Exception in httpGET|ErrorCount:3|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 11:37:21 AM MyQ Error Exception in httpGET|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 11:22:58 AM MyQ Error Exception in httpGET|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 11:21:14 AM MyQ Error Exception in Login
    May-30 11:21:08 AM MyQ Error Exception in httpPOST|ErrorCount:3|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-30 11:20:58 AM MyQ Error Exception in httpPOST|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-30 11:20:48 AM MyQ Error Exception in httpPOST|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-30 10:49:27 AM MyQ Error Exception in httpGET|ErrorCount:0|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 10:49:27 AM MyQ Error LiftMaster: Too many connection failures, Sleeping for 30 minutes.
    May-30 9:49:05 AM MyQ Error Exception in httpGET|ErrorCount:5|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 9:26:53 AM MyQ Error Exception in httpGET|ErrorCount:4|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 9:26:43 AM MyQ Error Exception in httpGET|ErrorCount:3|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 9:26:32 AM MyQ Error Exception in httpGET|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 9:26:22 AM MyQ Error Exception in httpGET|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 9:19:12 AM MyQ Error Exception in Login
    May-30 9:00:11 AM MyQ Error Exception in httpGET|ErrorCount:3|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 1:32:05 AM MyQ Error Exception in httpGET|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 1:31:33 AM MyQ Error Exception in httpGET|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 12:35:05 AM MyQ Error Exception in httpGET|ErrorCount:0|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 12:35:05 AM MyQ Error LiftMaster: Too many connection failures, Sleeping for 30 minutes.
    May-30 12:34:55 AM MyQ Error Exception in httpGET|ErrorCount:5|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 12:33:28 AM MyQ Error Exception in httpGET|ErrorCount:4|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 12:33:17 AM MyQ Error Exception in httpGET|ErrorCount:3|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-30 12:28:15 AM MyQ Error Exception in httpGET|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 11:56:32 PM MyQ Error Exception in httpGET|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 11:32:52 PM MyQ Error Exception in Login
    May-29 11:32:48 PM MyQ Error Exception in httpPOST|ErrorCount:3|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-29 11:32:38 PM MyQ Error Exception in httpPOST|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-29 11:32:28 PM MyQ Error Exception in httpPOST|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-29 10:26:47 PM MyQ Error Exception in httpGET|ErrorCount:0|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 10:26:46 PM MyQ Error LiftMaster: Too many connection failures, Sleeping for 30 minutes.
    May-29 9:56:14 PM MyQ Error Exception in httpGET|ErrorCount:5|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 9:56:04 PM MyQ Error Exception in httpGET|ErrorCount:4|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 8:32:19 PM MyQ Error Exception in httpGET|ErrorCount:3|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 8:32:08 PM MyQ Error Exception in httpGET|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 6:39:05 PM MyQ Error Exception in httpGET|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 5:32:49 PM MyQ Error Exception in Login
    May-29 5:32:45 PM MyQ Error Exception in httpPOST|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-29 5:32:35 PM MyQ Error Exception in httpPOST|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-29 4:45:14 PM MyQ Error Exception in httpGET|ErrorCount:0|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 4:45:14 PM MyQ Error LiftMaster: Too many connection failures, Sleeping for 30 minutes.
    May-29 8:56:30 AM MyQ Error Exception in httpGET|ErrorCount:5|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 8:56:20 AM MyQ Error Exception in httpGET|ErrorCount:4|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 3:32:40 AM MyQ Error Exception in httpGET|ErrorCount:3|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 1:00:04 AM MyQ Error Exception in httpPOST|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-29 12:59:54 AM MyQ Error Exception in httpPOST|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-29 12:59:44 AM MyQ Error Exception in Login
    May-29 12:59:42 AM MyQ Error Exception in httpPOST|ErrorCount:4|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-29 12:59:32 AM MyQ Error Exception in httpPOST|ErrorCount:3|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-29 12:56:01 AM MyQ Error Exception in httpPOST|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-29 12:37:21 AM MyQ Error Exception in httpPOST|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-29 12:04:40 AM MyQ Error Exception in httpGET|ErrorCount:0|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 12:04:40 AM MyQ Error LiftMaster: Too many connection failures, Sleeping for 30 minutes.
    May-29 12:00:56 AM MyQ Error Exception in httpGET|ErrorCount:5|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 12:00:46 AM MyQ Error Exception in httpGET|ErrorCount:4|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 12:00:35 AM MyQ Error Exception in httpGET|ErrorCount:3|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 12:00:25 AM MyQ Error Exception in httpGET|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-29 12:00:14 AM MyQ Error Exception in httpGET|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-28 12:02:36 AM MyQ Error Exception in Login
    May-27 11:32:06 PM MyQ Error Exception in httpGET|ErrorCount:0|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-27 11:32:06 PM MyQ Error LiftMaster: Too many connection failures, Sleeping for 30 minutes.
    May-27 11:31:55 PM MyQ Error Exception in httpGET|ErrorCount:5|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-27 9:35:26 PM MyQ Error Exception in httpGET|ErrorCount:4|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-27 8:34:53 PM MyQ Error Exception in httpGET|ErrorCount:3|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-27 8:34:42 PM MyQ Error Exception in httpGET|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-27 7:31:42 PM MyQ Error Exception in httpGET|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-27 11:43:31 AM MyQ Error Exception in Login
    May-27 11:06:25 AM MyQ Error Exception in Login
    May-27 10:15:41 AM MyQ Error Exception in httpGET|ErrorCount:0|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-27 10:14:51 AM MyQ Error LiftMaster: Too many connection failures, Sleeping for 30 minutes.
    May-27 9:36:13 AM MyQ Error Exception in httpGET|ErrorCount:5|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-27 1:07:49 AM MyQ Error Exception in httpGET|ErrorCount:4|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-27 1:07:38 AM MyQ Error Exception in httpGET|ErrorCount:3|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-26 5:33:11 PM MyQ Error Exception in httpGET|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-26 5:33:01 PM MyQ Error Exception in httpGET|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-26 5:30:57 PM MyQ Error Exception in Login
    May-26 3:31:11 PM MyQ Error Exception in httpPOST|ErrorCount:4|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-26 2:55:31 PM MyQ Error Exception in httpPOST|ErrorCount:3|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-26 2:55:21 PM MyQ Error Exception in httpPOST|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-26 2:55:11 PM MyQ Error Exception in httpPOST|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-26 2:08:40 PM MyQ Error Exception in httpGET|ErrorCount:0|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-26 2:08:39 PM MyQ Error LiftMaster: Too many connection failures, Sleeping for 30 minutes.
    May-26 2:05:16 PM MyQ Error Exception in httpGET|ErrorCount:5|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-26 2:05:06 PM MyQ Error Exception in httpGET|ErrorCount:4|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-26 2:04:55 PM MyQ Error Exception in httpGET|ErrorCount:3|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-26 1:56:00 PM MyQ Error Exception in httpGET|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-26 12:33:04 PM MyQ Error Exception in httpGET|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-26 12:07:53 PM MyQ Error Exception in Login
    May-26 12:07:44 PM MyQ Error Exception in httpPOST|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-26 12:07:34 PM MyQ Error Exception in httpPOST|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-26 11:33:03 AM MyQ Error Exception in httpGET|ErrorCount:0|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-26 11:33:03 AM MyQ Error LiftMaster: Too many connection failures, Sleeping for 30 minutes.
    May-26 11:32:53 AM MyQ Error Exception in httpGET|ErrorCount:5|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-26 11:32:42 AM MyQ Error Exception in httpGET|ErrorCount:4|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-26 11:31:19 AM MyQ Error Exception in httpGET|ErrorCount:3|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-26 9:32:44 AM MyQ Error Exception in httpGET|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-26 7:56:02 AM MyQ Error Exception in httpGET|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-26 4:01:50 AM MyQ Error Exception in Login
    May-24 12:28:30 AM MyQ Error Exception in Login
    May-23 11:19:15 PM MyQ Error Exception in httpGET|ErrorCount:0|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-23 11:19:15 PM MyQ Error LiftMaster: Too many connection failures, Sleeping for 30 minutes.
    May-23 11:18:07 PM MyQ Error Exception in httpGET|ErrorCount:5|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-23 11:15:03 PM MyQ Error Exception in httpGET|ErrorCount:4|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-23 11:11:42 PM MyQ Error Exception in httpGET|ErrorCount:3|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-23 11:11:11 PM MyQ Error Exception in httpGET|ErrorCount:2|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-23 11:10:37 PM MyQ Error Exception in httpPOST|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-23 11:10:35 PM MyQ Error Exception in httpPOST|ErrorCount:1|https://myqexternal.myqdevice.com/api/v4/User/Validate
    May-23 11:10:27 PM MyQ Error Exception in Login
    May-23 10:00:43 PM MyQ Error Exception in httpGET|ErrorCount:0|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
    May-23 10:00:43 PM MyQ Error LiftMaster: Too many connection failures, Sleeping for 30 minutes.
    May-23 9:53:59 PM MyQ Error Exception in httpGET|ErrorCount:5|https://myqexternal.myqdevice.com/api/v4/UserDeviceDetails/Get
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