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Napco P9600 problem please help

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  • Napco P9600 problem please help

    Not sure if this is the right forum, but I am a little desperate...

    I had a P9600 running fine with HS2 through a PCI-Mini adapter for years. While I was converting it to HS3 on a new machine, I mistakenly used the wrong RJ12 cable (straight vs reverse, forgot which one was correct). Needless to say P9600 couldn't connect to HS3, and the worse part is PCI-mini adapter smelled like burning and getting hot. After disconnecting PCI-mini, all my keypads lost contact with P9600 (all showing "out of system" on the display).

    Is the panel fried?

  • #2
    I'm sorry but it sounds like you'll need to contact your Napco dealer for hardware support. What you describe does make it sound like the shared keypad bus may have a problem but only a licensed dealer can help troubleshoot the hardware.
    HS (PRO)
    Hardware: Napco GEM-P9600 | VenstarT1800 w/Insteon 2441V adapter | Insteon PLM
    Plugins HS3: Napco Gemini (mine) | Insteon Thermostat (mine) | Insteon Plug-in (mnsandler) | HSTouch Server (HST)
    Platform: Windows 10 Pro 64bit, core2 duo 2.0Ghz, 4GB memory