Napco P9600 problem please help

[cjin]

Not sure if this is the right forum, but I am a little desperate...

I had a P9600 running fine with HS2 through a PCI-Mini adapter for years. While I was converting it to HS3 on a new machine, I mistakenly used the wrong RJ12 cable (straight vs reverse, forgot which one was correct). Needless to say P9600 couldn't connect to HS3, and the worse part is PCI-mini adapter smelled like burning and getting hot. After disconnecting PCI-mini, all my keypads lost contact with P9600 (all showing "out of system" on the display).

Is the panel fried?

[nfrobertson]

I'm sorry but it sounds like you'll need to contact your Napco dealer for hardware support. What you describe does make it sound like the shared keypad bus may have a problem but only a licensed dealer can help troubleshoot the hardware.