Alexa never discovers Homeseer.

[serky]

I'm at a loss. For the past month, Alexa can't discover any Homeseer devices. I have restarted Homeseer, Disabled and Enabled the Plug-In as well as the Homeseer skills. I can't figure it out and it happened out of nowhere. I have reached out to Amazon with no solution and maybe someone here has had the same issue and resolution.

Thanks,

Jason

[ralnet]

I am having the same issue. I cant discover HomeSeer devices but I can discover my Amazon Ring devices. I have also spoken to Amazon and they stated if you can discover other devices such as RING devices it is not an Amazon issue.

[serky]

I also have Ring and that is discovered as well. When I get the chance, I might disable all skills and just have Homeseer enabled and see if that works.

[ralnet]

Yesterday I decided to upgrade the skill to V3 (Homeseer Home automation Skill) and that is when I could not discover any HomeSeer devices. The problem is the old skill is not available anymore so I can go back. You would think if HomeSeer was working on a problem they would flag this as an issue. I tried what you stated I disabled all skills that are working I have the same issue.

[serky]

Ok. Guess no need to try that. Alexa has not been working for me for over a month. I wrote on the boards then but assume nobody was experiencing the issue. Maybe we can get some ideas to try.

Jason

[ralnet]

According to HomeSeer status alexa is operational.

http://status.homeseer.com/

[Rupp]

Can you guys connect to your HS3 instance using the myHomeSeer web site? If so try unckecking all voice commands and then enable a couple of lights and see if these will discover. If this fails you should put in a help desk request using support@homeseer.com to see if support can get you going.

[IanIreland]

There are other threads on the board about this problem. Nothing seems to be happenning in relation to sorting it out.

[ralnet]

This ended up being my mistake logging into an old Amazon Alexa account using the user id and password from along time ago. When I setup the new V3 HomeSeer Smarthome I used the old login data. I need a password manager. It wasn't until my wife tried to login to Amazon for an order that we realized we were using an old account. This may not make sense but I an backup and operational.

[serky]

That's great you found your issue. I only have one Amazon account so that is not happening for me. I put in a support ticket.

[serky]

I put in a ticket over a week ago but never heard anything back.

Thanks