Connecting to HAI Omni Pro II Panel and Importing Zones

[jelov001]

Hello all:

Newbie here and slowly learning the technology. Just moved into a home where the previous owner had HS2 with HAI Omni plugin controlling an Omni Pro II Panel. The Omni system runs well using the old HS2 system. I recently installed a HomeTroller S6 Pro and now have the Omni Plugin. I have installed the plugin as directed but fear it is not communicating with the panel. I have verified the IP address (192.168.0.101), port (4369) and encryption keys several times using the keypads. I am also able to successfully ping the IP address. However, I have tried to disable and enable the plugin and get the following error. Any thoughts on how I can successfully connect and import my existing zones from the previous system?


12/28/2018 7:23:54 PM [2] [CONNECTION STATUS: Connection Timed Out]
12/28/2018 7:23:39 PM [2] [*** Could not connect to panel. Please check your IP Address, Port, and Panel Keys in the plugin page.]
12/28/2018 7:23:33 PM [2] [Connecting with: [192.168.0.101] [4369] [TCP]]
12/28/2018 7:23:33 PM [2] [HAC Connection state is: Offline]
12/28/2018 7:23:32 PM [2] [Device initialization is complete.]
12/28/2018 7:23:32 PM [2] [OMNI Plugin Thread was started.]
12/28/2018 7:16:02 PM [2] [CONNECTION STATUS: Connection Timed Out]
12/28/2018 7:15:47 PM [2] [*** Could not connect to panel. Please check your IP Address, Port, and Panel Keys in the plugin page.]
12/28/2018 7:15:41 PM [2] [Connecting with: [192.168.0.101] [4369] [TCP]]
12/28/2018 7:15:41 PM [2] [HAC Connection state is: Offline]
12/28/2018 7:15:41 PM [2] [Device initialization is complete.]

[rmasonjr]

Do you know what version of firmware is on the panel?

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[jelov001]

Thank you rmasonjr.

Not exactly sure how to determine the firmware version on the panel but when I run the system successfully using HS2 on the original home computer, the start up log contains an entry that says, "Panel Model: 16 (HAI Omni Pro II) with Panel Software Version: 2.13 Rev: B." Could that be it?

[rmasonjr]

Thank you rmasonjr.

Not exactly sure how to determine the firmware version on the panel but when I run the system successfully using HS2 on the original home computer, the start up log contains an entry that says, "Panel Model: 16 (HAI Omni Pro II) with Panel Software Version: 2.13 Rev: B." Could that be it?

Yes, I had another user with the same firmware version and that was the problem.
I think you can get the chip for around $40 USD or so. Contact Leviton support and they can make sure you get the right one for your panel.