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    Device status not updating

    I have the HAI plugin (v3.0.1.18) on the Homeseer HS3. I am finding that although this worked fine one week ago, my device status is no longer updating. I have tried rebooting the HS3 and disabling and enabling the plugin to no avail. Can anyone help me to get this working again? I have checked the Omnipro and it seems to be working properly.


    #2
    From the OMNI Plugin's Configuration tab, set your logging to DEBUG and let it run for a while. Check it later and see if there are any errors or messages in there.
    HS4Pro Running on a Raspberry Pi4
    68 Z-Wave Nodes, 175 Events, 359 Devices
    UPB modules via OMNI plugin/panel
    Plugins: Z-Wave, OMNI, HSTouch, weatherXML, EasyTrigger
    HSTouch Clients: 3 Android, 1 Joggler

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      #3
      Every hour or so the log shows this warning:
      Warning I/O interface HAI is down, executable is not running, restarting ...

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        #4
        I rebooted the HS3 and now when I try to go to the HAI plugin page, I get:

        The HAI plugin is still communicating with your panel.

        Wait a few moments, then refresh this page.

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          #5
          Yeah, something is not right. If you are using myHS, can you send me your credentials so I can take a look?
          email is: robmasonjr67@yahoo.com
          HS4Pro Running on a Raspberry Pi4
          68 Z-Wave Nodes, 175 Events, 359 Devices
          UPB modules via OMNI plugin/panel
          Plugins: Z-Wave, OMNI, HSTouch, weatherXML, EasyTrigger
          HSTouch Clients: 3 Android, 1 Joggler

          Comment


            #6
            I was finally able to get the device list and it is being updated but not immediately (or even close to immediately). It is inconsistent.

            Comment


              #7
              I am having a similar problem with the security devices (contacts and PIR) in the house. They show as secure on SnapLink, but not on My HS or HS Touch.

              Comment


                #8
                Originally posted by gschwob View Post
                I am having a similar problem with the security devices (contacts and PIR) in the house. They show as secure on SnapLink, but not on My HS or HS Touch.
                Are there any messages in the OMNI Logs?
                Under the Configuration tab, set the logging to DEBUG and let it run for a while, then post the logs and I'll see if anything jumps out at me.
                HS4Pro Running on a Raspberry Pi4
                68 Z-Wave Nodes, 175 Events, 359 Devices
                UPB modules via OMNI plugin/panel
                Plugins: Z-Wave, OMNI, HSTouch, weatherXML, EasyTrigger
                HSTouch Clients: 3 Android, 1 Joggler

                Comment


                  #9
                  rmasonjr,

                  Here you go. I wouldn't have a clue as to what I' was looking at. I understand the concepts, but know enought to stay out of the deep end of the pool.
                  Attached Files

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                    #10
                    Originally posted by gschwob View Post
                    rmasonjr,

                    Here you go. I wouldn't have a clue as to what I' was looking at. I understand the concepts, but know enought to stay out of the deep end of the pool.
                    No problem! Ok, first thing is to go into the plugin and click on the Database tab.
                    Disable the MySQL Logging and restart the plugin.
                    Let it run for a while and see if your devices update.
                    HS4Pro Running on a Raspberry Pi4
                    68 Z-Wave Nodes, 175 Events, 359 Devices
                    UPB modules via OMNI plugin/panel
                    Plugins: Z-Wave, OMNI, HSTouch, weatherXML, EasyTrigger
                    HSTouch Clients: 3 Android, 1 Joggler

                    Comment


                      #11
                      RMASORJR...MASTERSEER...KNOWER OF ALL THINGS WONDERFUL. I don't know what's down "at the deep end of the pool," but it must be some pretty good stuff! Thank you, thank you, thank you! I won't ask you how you knew what to do because then you'd probably have to shoot me, but wow! Thanks again.

                      One final question, should I re-enable SQL Logging?

                      Comment


                        #12
                        Originally posted by gschwob View Post
                        RMASORJR...MASTERSEER...KNOWER OF ALL THINGS WONDERFUL. I don't know what's down "at the deep end of the pool," but it must be some pretty good stuff! Thank you, thank you, thank you! I won't ask you how you knew what to do because then you'd probably have to shoot me, but wow! Thanks again.

                        One final question, should I re-enable SQL Logging?
                        hahah! no worries!

                        No, leave SQL Logging off. In a future version, it will be removed.

                        Thanks!
                        HS4Pro Running on a Raspberry Pi4
                        68 Z-Wave Nodes, 175 Events, 359 Devices
                        UPB modules via OMNI plugin/panel
                        Plugins: Z-Wave, OMNI, HSTouch, weatherXML, EasyTrigger
                        HSTouch Clients: 3 Android, 1 Joggler

                        Comment


                          #13
                          No...THANK YOU! I was thinking from looking at other posts that I might need another OMNI board.

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