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  • Telco Failure Device (1=Dim)

    Hi,

    Any idea why the plugin would set the Telco Failure device to anything other than On (100) or Off (0)?

    I had it trigger by a power outage and when power was restored, it never went away and I started getting image failures in HStouch because I was matching replacement images based on the status.

    Any thoughts on this?
    Attached Files

  • #2
    no idea. can you review your log and see if you can find when it was set to 1

    you may need to review the log history in the hs database. i think there are plugins to do this
    Mark

    HS3 Pro 3.0.0.534
    Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
    Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
    Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

    Comment


    • #3
      Yeah, I can look. Any idea how to set it back?

      Comment


      • #4
        can you manually disconnect the telco from the panel and see how the plugin responds? disconnecting and reconnecting the line should reset it
        Mark

        HS3 Pro 3.0.0.534
        Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
        Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
        Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

        Comment


        • #5
          I got "telco failure" this morning after I reset the system day before yesterday. Now it shows as on.

          A few days ago I unplugged the telephone cable and plugged av analog line in and I got a dial tone but then I got the COMM. FAILURE notice and had to force an alarm to clear the error.

          When I unplugged the cable a couple days ago it didn't do anything since the virtual device was already in an on state (how it currently is now)

          Comment


          • #6
            with debug mode enabled, can you post a log snippet when you disconnect the telcon, let the panel respond and then reconnect telco
            Mark

            HS3 Pro 3.0.0.534
            Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
            Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
            Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

            Comment


            • #7
              Sorry I haven't had a chance to do this yet, I had another Telco failure where the device turned on. Now it is back to dim=1. I'll look through the logs this evening

              What plugin helps with the search

              Comment


              • #8
                This is what I get when I search for telco failure. I am assuming you are looking for details. I have to put it in Debug mode and cause a failure (newborn) hopefully I will have some time tomorrow
                Attached Files

                Comment


                • #9
                  Originally posted by skarragallagher View Post
                  Sorry I haven't had a chance to do this yet, I had another Telco failure where the device turned on. Now it is back to dim=1. I'll look through the logs this evening

                  What plugin helps with the search
                  i think there a blade plugin BL{something}
                  Mark

                  HS3 Pro 3.0.0.534
                  Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                  Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                  Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                  Comment


                  • #10
                    So I enabled debug and unplugged

                    here are the logs


                    I didn't see any device control events during this time and no matter what I did the device value still shows as 1 dim.

                    Strange
                    Attached Files

                    Comment


                    • #11
                      the plugin is not processing the telco msg. what vista panel model # do you have?
                      Mark

                      HS3 Pro 3.0.0.534
                      Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                      Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                      Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                      Comment


                      • #12
                        Vista 20p

                        Comment


                        • #13
                          I believe this used to work at some point in time. but my phone line hadn't gone down over a year so its hard to tell.

                          Any thoughts on what to do to resolve/test?

                          Comment


                          • #14
                            this is very strange. what plugin version are you running?

                            i'll have to add some additional debug msgs to determine what' going on
                            Mark

                            HS3 Pro 3.0.0.534
                            Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                            Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                            Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                            Comment


                            • #15
                              Yeah, i totally agree. I am running 3.0.0.15

                              Comment

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