help please

[Mwillis]

I got a GSM modem off ebay. I believe it is one you suggested. I searched the chip set.

it says not connected. Not sure how to troubleshoot this. Not much info

[beerygaz]

Are you selecting the com port that the modem is connected to?

Can you post some log entries that shows what errors are being generated please?


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[Mwillis]

Are you selecting the com port that the modem is connected to?

Can you post some log entries that shows what errors are being generated please?


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2016-03-01 22:16:52 Plug-In Finished initializing plug-in SMS-Gateway
2016-03-01 22:16:52 SMS-Gateway Debug Connectecting on COM2 with Baud 9600 | DataBits Eight | Parity None | StopBits One
2016-03-01 22:16:52 SMS-Gateway Debug InitSMS() called
2016-03-01 22:16:52 SMS-Gateway Debug Found existng Signal device with address: SMS-Signal
2016-03-01 22:16:51 SMS-Gateway Debug Found existng Sender device with address: SMS-Sender
2016-03-01 22:16:51 SMS-Gateway Debug Found existng Message device with address: SMS-Message
2016-03-01 22:16:51 SMS-Gateway Debug Found existng Date device with address: SMS-Date
2016-03-01 22:16:51 SMS-Gateway Debug NLog v4.0.0.0
2016-03-01 22:16:51 SMS-Gateway Debug Toolkit.Core v1.8.1.0
2016-03-01 22:16:51 SMS-Gateway Initialising SMS-Gateway v3.3.3.32005 on COM2
2016-03-01 22:16:51 SMS-Gateway Debug OS is windows and port is COM2
2016-03-01 22:16:51 Info Plugin SMS-Gateway has connected. IP:127.0.0.1:50886
2016-03-01 22:16:50 Plug-In Interface SMS-Gateway is running as a trial, 30 days remaining.
2016-03-01 22:16:42 Info Plugin SMS-Gateway with instance: has disconnected

[beerygaz]

I don't see any errors. Have you tried to send an SMS to your device? Or tried one of the events in HS3 to send an outbound SMS?


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[Mwillis]

I don't see any errors. Have you tried to send an SMS to your device? Or tried one of the events in HS3 to send an outbound SMS?


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GSM Modem Wavecom Q2303A Wireless Module COM/RS232 AT Commands
ATT sim

it shows no signal?

[beerygaz]

So the signal device is showing you have no signal? It's possible this modem does not support signal strength information.

Did you try to send/receive an SMS?


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[Mwillis]

So the signal device is showing you have no signal? It's possible this modem does not support signal strength information.

Did you try to send/receive an SMS?


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2016-03-01 23:33:46 SMS-Gateway Error Error sending SMS - not connected to modem/phone - restart Plugin or wait for reconnect attempt
2016-03-01 23:33:46 SMS-Gateway Debug Send an SMS to 14693693602 saying testI created a manual event

[beerygaz]

In the logs folder there should be a file called HSPI_SMSGW_Modem.log that shows the detail of the interaction with your modem. Can you mail that to me Gavin<at>highpeak.co.za

Also, can you confirm communication with the modem on COM2 via a terminal emulator such as putty? Shutdown the plugin, run putty, connect to COM2 at 9600 baud and enter 'AT<enter>' you should get an 'OK' response.


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[Mwillis]

In the logs folder there should be a file called HSPI_SMSGW_Modem.log that shows the detail of the interaction with your modem. Can you mail that to me Gavin<at>highpeak.co.za

Also, can you confirm communication with the modem on COM2 via a terminal emulator such as putty? Shutdown the plugin, run putty, connect to COM2 at 9600 baud and enter 'AT<enter>' you should get an 'OK' response.


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sent email

Test response OK