Help with troubleshooting

[donstephens]

Recently moved to a new house.
when I uprooted my way2call to put into the new house I lost my CID. I have verified that the CID info is getting into the way2call by puttting a CID enabled phone on the phone side of the way2call.

I'm at a loss as how to attack this problem.
Could anyone offer some suggestions?

Thanks;

Don

[donstephens]

Bump!

[bcbrown]

Is there noise on the line? Is the line
Polarized correctly? Are the phone and line cables reversed?

These are the 3 most common reasons for loosing CallerID