I sent this message to Way2Call, but since it appears they haven't updated their website since 2003, I thought I'd post to this list as well. I purchased the W2C from HomeSeer last week. The W2C has had a few problems since installation, such as seizing the line, calls not ringing through and not forwarding caller id info to HomeSeer. I tried rebooting and power cycling the W2C with no results, so I attempted to remove and reinstall the W2C drivers and software.
I tried to remove the drivers/software, for a reinstall, using the uninstall utility. When I attempt to reinstall, I never see the three separate drivers install. Install just skips past the driver install, and goes into the configuration process, where it can not find the HiPhone. The drop box for PCMMIA and Com1 are listed, but not the usb.
I've gone through uninstall/reinstall several times, restarting the computer after driver removal and restarting again after I reboot and get the "uninstall complete" message, but the software can not find the HiPhone.
After removing the drivers, if I plug in and unplug the HiPhone, I hear the WinXP USB plug/unplug sounds play but no messages pop up, as if there is a driver somewhere in the computer that recognizes the HiPhone. With the drivers uninstalled, I believe that plugging the HiPhone in should generate at least a popup asking for a driver.
How do I ensure a clean removal and reinstall of all Way2Call drivers and software?
Thanks,
Jerry
I tried to remove the drivers/software, for a reinstall, using the uninstall utility. When I attempt to reinstall, I never see the three separate drivers install. Install just skips past the driver install, and goes into the configuration process, where it can not find the HiPhone. The drop box for PCMMIA and Com1 are listed, but not the usb.
I've gone through uninstall/reinstall several times, restarting the computer after driver removal and restarting again after I reboot and get the "uninstall complete" message, but the software can not find the HiPhone.
After removing the drivers, if I plug in and unplug the HiPhone, I hear the WinXP USB plug/unplug sounds play but no messages pop up, as if there is a driver somewhere in the computer that recognizes the HiPhone. With the drivers uninstalled, I believe that plugging the HiPhone in should generate at least a popup asking for a driver.
How do I ensure a clean removal and reinstall of all Way2Call drivers and software?
Thanks,
Jerry
Comment