Hi,
I have just recieved my way2call lite (after my HS PCI modem got fried) and it works brilliantly staright out of the box in the UK with one phone connected. CID, internal and external answering is spot on and far exceeds performance of the PCI modem.
However, I am struggling with getting it to work fully on my PBX. The Way2Call lite is connected directly to the incoming line and the PBX is then connected to the way2call lite. Exactly as I had the PCI modem for well over a year. The VR works great and CID is recognised but... the way2call lite erronously detects the phone being briefly picked up during incoming rings- normaly on the 3rd or 4th ring. This kills off the CID announcements and the ring count for the answerphone. So having read lots of threads I suspect that the PBX load (RE or REN) is too great for the way2call lite. As if I replace the PBX with a single handset it works.
I bought a REN booster that has a 1 Ren load and can drive up to 8 REN. This unit was put between the Way2call lite and the PBX to buffer the load. Unfortunately the same symptom occurs when ringing in.
So I have a couple of questions, is this just due to differences between UK an US systems, any suggestions what else to try, anyone else had the same problem?
thanks
Jon
I have just recieved my way2call lite (after my HS PCI modem got fried) and it works brilliantly staright out of the box in the UK with one phone connected. CID, internal and external answering is spot on and far exceeds performance of the PCI modem.
However, I am struggling with getting it to work fully on my PBX. The Way2Call lite is connected directly to the incoming line and the PBX is then connected to the way2call lite. Exactly as I had the PCI modem for well over a year. The VR works great and CID is recognised but... the way2call lite erronously detects the phone being briefly picked up during incoming rings- normaly on the 3rd or 4th ring. This kills off the CID announcements and the ring count for the answerphone. So having read lots of threads I suspect that the PBX load (RE or REN) is too great for the way2call lite. As if I replace the PBX with a single handset it works.
I bought a REN booster that has a 1 Ren load and can drive up to 8 REN. This unit was put between the Way2call lite and the PBX to buffer the load. Unfortunately the same symptom occurs when ringing in.
So I have a couple of questions, is this just due to differences between UK an US systems, any suggestions what else to try, anyone else had the same problem?
thanks
Jon
Comment