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    W2C not picking up Caller ID

    I seem to have lost my original post, so I apologize if this ends up double-posting.

    --------------

    I'm running HS 2.3.0.19 with Homeseer Phone and the Way2Call Hi-Phone Desktop USB.
    I only use W2C to regulate incoming phonecalls, I don't use it for internal commands.

    I'm not sure if my problem has to do with my W2C unit or my settings in HS.

    Homeseer Phone and the W2C unit have been running perfectly up until recently when I reinstalled HS onto a new system, upgraded it, and transferred over my old config files.
    Now, Homeseer does not register the numbers from Caller ID, thus all the actions I have attributed to the various phone numbers in my Address Book do not work.

    Here are the settings I'm currently using: http://www.mike-spike.com/drivel/screencap-large.jpg

    Thanks in advance for any help!
    Mike.

    #2
    you say the problem started when you moved HS to a different machine. I'm sorry if this is too simple of a suggestions (I make many dumb mistakes!) is it possible that when hooking up the w2c you didn't hook up the phone lines correctly? If you don't have any handsets connected to the w2c that could slip through the cracks. If you've done the w2c diagnostic and it passed, then I'd assume that isn't the problem.

    Did the OS change from the old pc to the new one (Ie, old pc = xp, new = vista?) If so, did you get/download the correct drivers for the w2c?

    reason i'm asking those questions is because your config settings do look correct to me.

    Ian
    Plugins:
    BLLogMonitor, BLGarbage, BLBackup, BLOutGoingCalls, BLUps, BLRfid, JvEss, DooMotion, Applied Digital Ocelot, AC RF Processor, UltraMon, PJC AVR 430, UPB, Rain8net, DSC Panel, JRiver Media center, Windows Media Player, SageMediaCenter, SnevlCID, MCSTemperature.

    Comment


      #3
      Thanks for the reply! (sorry about the double post, I can't believe how many hours it took for my post to show up in the forum!)

      I've double-checked all connections and everything's in order. The W2C unit passed the diagnostic test and has all the newest firm/software drivers. As far as operating systems go, I installed the same OS on the new PC as the old (Windows XP Pro).

      Here's the log from startup and including an incoming phonecall:

      8/27/2009 10:20:52 PM Startup Settings Loaded.
      8/27/2009 10:20:52 PM Startup Loading configuration file ...
      8/27/2009 10:20:53 PM Info Loading device types file...
      8/27/2009 10:20:53 PM Database Opening (Mode=Read) up HomeSeer database: C:\Program Files\HomeSeer HS2\config\sample.mdb
      8/27/2009 10:20:53 PM Warning Configuration database has no devices in it: C:\Program Files\HomeSeer HS2\config\sample.mdb
      8/27/2009 10:20:53 PM Info Loading Devices...
      8/27/2009 10:20:53 PM Load Config 0 total devices loaded.
      8/27/2009 10:20:53 PM Load Config Checking device type settings for all devices...
      8/27/2009 10:20:53 PM Load Config Finished checking device type settings.
      8/27/2009 10:20:53 PM Load Config Loading Events...
      8/27/2009 10:20:53 PM Load Config 2 total events loaded.
      8/27/2009 10:20:53 PM Database HomeSeer configuration database C:\Program Files\HomeSeer HS2\config\sample.mdb has been closed.
      8/27/2009 10:20:55 PM Info HomeSeer version is: 2.3.0.19
      8/27/2009 10:20:56 PM Info Initializing phone interface...
      8/27/2009 10:20:56 PM HSPhone HomeSeer Phone Web Interface initializing.
      8/27/2009 10:20:56 PM Info Adding phone line 1 Name: 5555555555 Modem: Way2Call Hi-Phone Desktop
      8/27/2009 10:20:56 PM HSPhone HomeSeer Phone Web Interface initializing.
      8/27/2009 10:20:56 PM Info Initializing Hi-Phone device...
      8/27/2009 10:20:56 PM HSPhone Resetting line: 5555555555
      8/27/2009 10:20:58 PM Info Wave OUT id: 4
      8/27/2009 10:20:59 PM Info Found Hi-Phone audio device: Hi-Phone Desktop USB
      8/27/2009 10:20:59 PM Info Wave IN id: 5
      8/27/2009 10:20:59 PM Info Voice Recognition Language ID: 1033
      8/27/2009 10:20:59 PM HSPhone Calling hangup for line: 5555555555
      8/27/2009 10:20:59 PM HSPhone Enter OpenLine, line: 5555555555
      8/27/2009 10:20:59 PM HSPhone Enter WaitForCall, modem: 2
      8/27/2009 10:20:59 PM Info Muting rings enabled
      8/27/2009 10:21:01 PM HSPhone Finished Resetting line: 5555555555
      8/27/2009 10:21:01 PM Startup Checking for available plug-ins
      8/27/2009 10:21:01 PM Startup Restoring device status
      8/27/2009 10:21:01 PM Startup Initializing Plug-Ins
      8/27/2009 10:21:01 PM Info Finished initializing X10 interface
      8/27/2009 10:21:02 PM Info Finished initializing infrared interface
      8/27/2009 10:21:02 PM HSPhone HomeSeer Phone Web Interface initializing.
      8/27/2009 10:21:02 PM Info Local IP address (subnet) is: 5555555555 (5555555555)
      8/27/2009 10:21:02 PM Info Web Server started on port 80
      8/27/2009 10:21:02 PM Info UPNP Discovery started
      8/27/2009 10:21:02 PM Info Web Server authorized local login successful from: 5555555555 User: default
      8/27/2009 10:21:02 PM Info Creating ASP.NET application host...
      8/27/2009 10:21:04 PM Info ASP.NET application host created
      8/27/2009 10:21:04 PM Startup Initializing text to speech
      8/27/2009 10:21:05 PM Info Listening for remote speaker connections on port 8742
      8/27/2009 10:21:05 PM Startup Start remoting
      8/27/2009 10:21:05 PM Startup Start event processing
      8/27/2009 10:21:05 PM Info This version of HomeSeer is registered.
      8/27/2009 10:21:05 PM Startup Scripting is OK
      8/27/2009 10:21:05 PM Info Finished initializing scripting
      8/27/2009 10:21:05 PM Startup Starting scheduler
      8/27/2009 10:21:09 PM Startup Start up complete.
      8/27/2009 10:21:24 PM Info Speaker client connected from: 5555555555
      8/27/2009 10:21:24 PM Info Speaker host added, Name: mypcIP address: 5555555555
      8/27/2009 10:22:16 PM Info Clearing old Caller ID information
      8/27/2009 10:22:16 PM HSPhone Ring
      8/27/2009 10:22:16 PM HSPhone gRingStopTime = 8000
      8/27/2009 10:22:16 PM HSPhone Line ringing (line 5555555555), count: 1 ForceAnswer: 0 Normrings: 7
      8/27/2009 10:22:22 PM HSPhone Ring
      8/27/2009 10:22:22 PM HSPhone gRingStopTime = 8000
      8/27/2009 10:22:22 PM HSPhone Line ringing (line 5555555555), count: 2 ForceAnswer: 0 Normrings: 7
      8/27/2009 10:22:28 PM HSPhone Ring
      8/27/2009 10:22:28 PM HSPhone gRingStopTime = 8000
      8/27/2009 10:22:28 PM HSPhone Line ringing (line 5555555555), count: 3 ForceAnswer: 0 Normrings: 7
      8/27/2009 10:22:36 PM Info Resetting line due to incoming rings stopped. Line: 5555555555
      8/27/2009 10:22:36 PM HSPhone Resetting line: 5555555555
      8/27/2009 10:22:36 PM HSPhone Calling hangup for line: 5555555555
      8/27/2009 10:22:36 PM HSPhone Enter OpenLine, line: 5555555555
      8/27/2009 10:22:36 PM HSPhone Enter WaitForCall, modem: 2
      8/27/2009 10:22:36 PM Info Muting rings enabled
      8/27/2009 10:22:38 PM HSPhone Finished Resetting line: 5555555555

      Comment


        #4
        the delay in your original post is because posts from people who have less than X number of posts are moderated (at least it used to be that way, pretty sure still is), anway, no worries.

        at this point Rupp (the local guru) would normally suggest that you delete (rename with different extension to create backup) your hsphone.ini file, and restart HS. this recreates the ini and then you can redo your settings. this works more often than you'd think.

        Ian
        Plugins:
        BLLogMonitor, BLGarbage, BLBackup, BLOutGoingCalls, BLUps, BLRfid, JvEss, DooMotion, Applied Digital Ocelot, AC RF Processor, UltraMon, PJC AVR 430, UPB, Rain8net, DSC Panel, JRiver Media center, Windows Media Player, SageMediaCenter, SnevlCID, MCSTemperature.

        Comment


          #5
          Excellent, that's what I'll do right now, Ian. Thanks! I'll let you know how it goes.

          edit -- actually I'll have to test the phone lines tomorrow... I didn't realize how late it was.
          Last edited by maschinegeist; August 28, 2009, 12:59 AM.

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