Way2Call issue with HSPro response to # command

[marlinman4]

I have been running HSPro and Way2Call for about 2 years. However, for some reason the VR response to the "#" key for voice commands has stopped working. I have ran the Way2Call diagnostics tool and all tests pass sucessfully so I am sure the Way2call hareware is not the issue. Also, caller ID works fine on incoming calls.

I have not changed or upgraded anything. Any advice on what I can try to get HSPro working again so that I can use voice commands via my home phones ?

Thanks,

[heatvent]

Are you accessing internally or externally? Also do you use ooma?

There is.a setting or two somewhere to enable detailed logging for hsphone...that may shed some light.

[marlinman4]

Am accessing internally. I have tested external access and I am able to use the "#" key and initiate voice commands when dialling in. The issue is with internal answer. I have also tried uninstalling the Way2call drivers and re-installing but this does not resolve the internal answer issues.

Any suggested options for changing settings related to this problem would be welcome.

[Rupp]

Turn on HSPhone debug/logging in the HSPhone settings and show a HS log snipet of the line going off hook and you pushing the # button.

[heatvent]

Go to Settings -> Phone -> Line settings and set:

Detailed logging to Yes
Log IVR script processing to Yes

You will be able to see the IVR script process and can see if it's broken somewhere.

I would also:

* Check my settings for the HSPhone to make sure you are using the correct internal IVR script
* Connect a different phone directly to the W2C for testing to make sure it's not your internal phone/wiring
* If you are using external power disconnect
* Try plugging in to another USB port
* Check you HS directory for the way2call.dll. If its there, shutdown HS and delete it and restart (backup first)
* If all else fails, delete the W2C from HSPhone and readd
* If still no luck, try installing a trial of HS on another PC and test the W2C on the other PC