DTMF Triggering Multiple Events

[Leoleo]

Gurus,

I have three events in HSPro each triggered by a DTMF 5 digit number. i.e. 12341, 12342, and 12343. I enter #, wait for the voice response, and press 12341#. By watching the HS window I note all three of the events are triggered, not just the one corresponding to the entered digits. At first I though maybe because the first few digits were the same it couldn't resolve them. I set up some other test events and found that they all trigger, even with different initial numbers. Any idea what I'm doing wrong?

I suppose this is driven by the Internal.txt script, are there any newer versions available?


Thanks in advance,

Leo

[Rupp]

What version of HomeSeer are you running? What phone modem are you using?

[Leoleo]

HSPro 2.5.0.52, Way2Call Hi-Phone firmware 4.03.36.


Any support is much appreciated.

Leo

[Leoleo]

I just read somewhere that the DTMF strings need to be 2-4 digits. I tried events triggered by 1231, 1232, and 1233 and again all three are triggered after entering # (waiting for reponse) 1231#. All three trigger.

I'm trying to set my alarm system modes by phone. I'm used to picking up the phone, entering a 5 digit number and having the alarm mode go to the correct setting with no other interaction. Ultimately I would prefer not to have to hit the # key and wait for the response and follow with a # key, but I would like to get HS DTMF working properly first.


Thanks again,

Leo

[sparkman]

Hi Leo,

Can you post the DTMF section from your internal.txt file? I believe the default is for 2 DTMF digits (number plus # symbol). Here's what mine look like (it's the default one):

LABEL:VRDTMF
# pound key pressed while waiting for VR, check buffer
IF:$DTMF_COUNT=2;GOTO:DTMF_COMMAND;NEXT:
# assume it might be an HS DTMF event command
# this will trigger an event in HS if set for the entered DTMF sequence
DODTMFEVENT:
# need to reload the VR commands
GOTO:INTERNAL
#
# DTMF IVR commands
#
LABEL:DTMF_COMMAND
IF:$DTMF=1#;GOTO:VRMESSAGES_SETUP;NEXT:
IF:$DTMF=2#;GOTO:VRHELP;NEXT:
IF:$DTMF=3#;GOTO:X10;NEXT:
IF:$DTMF=4#;GOTO:PAGE;NEXT:
IF:$DTMF=9#;HANGUP:;NEXT:
CLEAR_KEY:
SPEAK:Unknown key sequence, press two pound for help
GOTO:WAITVR

Cheers
Al

[Leoleo]

Al,

Thanks for your reponse. I posted the Internal.txt code excerpt below, I believe it is identical to yours. I've been studying the script and I'm starting to suspect the DODTMVEVENT subroutine.

I set up 3 events with DTMF strings of 11, 12, and 13. I notice that when I enter #12# it runs all of the events first in reverse order but ends by running event 12 last. If I enter #13#, again all the events in reverse order but ends with event 13. Another piece to the puzzle? Other aspects of the script such as recovering voice mail with key presses works fine.


Thanks in advance,

Leo


LABEL:START

#######################
# handle internal call#
#######################
LABEL:INTERNAL
WAIT_TIMEOUT:0
#
# load all VR commands as enabled in the options
LOADVR:#VR_INTERNAL
CLEAR_KEY:
SPEAK:$INTERNAL_PROMPT
GOTO:WAITVR
# just start listening without speaking prompt, but reload the VR commands
LABEL:RELOAD_VR
LOADVR:#VR_INTERNAL
CLEAR_KEY:
#
# wait for any VR command
#
LABEL:WAITVR
WAITVR:
CHECKVR:#VRCMD_HELP;GOTO:VRHELP;NEXT:
CHECKVR:#VRCMD_EXIT;GOTO:VREXIT;NEXT:
CHECKVR:#VRCMD_LEAVE_MESSAGE;GOTO:VRLEAVE_MESSAGE;NEXT:
CHECKVR:#VRCMD_DEVICE;GOTO:VRDEVICE;NEXT:
CHECKVR:#VRCMD_DIAL;GOTO:VRDIAL;NEXT:
CHECKVR:#VRCMD_EVENT;GOTO:VREVENT;NEXT:
CHECKVR:#VRCMD_MESSAGES;GOTO:VRMESSAGES;NEXT:
CHECKVR:#VRCMD_REMINDER;GOTO:VRREMINDERS;NEXT
CHECKVR:#VRCMD_DEVSTAT;GOTO:VRDEVSTAT;NEXT
CHECK_KEY:#;NEXT:;GOTO:WAITVR
LABEL:VRDTMF
# pound key pressed while waiting for VR, check buffer
IF:$DTMF_COUNT=2;GOTOTMF_COMMAND;NEXT:
# assume it might be an HS DTMF event command
# this will trigger an event in HS if set for the entered DTMF sequence
DODTMFEVENT:
# need to reload the VR commands
GOTO:INTERNAL
#
# DTMF IVR commands
#
LABELTMF_COMMAND
IF:$DTMF=1#;GOTO:VRMESSAGES_SETUP;NEXT:
IF:$DTMF=2#;GOTO:VRHELP;NEXT:
IF:$DTMF=3#;GOTO:X10;NEXT:
IF:$DTMF=4#;GOTO:PAGE;NEXT:
IF:$DTMF=9#;HANGUP:;NEXT:
CLEAR_KEY:
SPEAK:Unknown key sequence, press two pound for help
GOTO:WAITVR
#

ETC...