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    Firmware upgrade help

    Hoping some of the experts here might be able to help:-

    I bought a used Way2Call on eBay, installed the latest drivers from the Way2Call website, and had it mostly working with Homeseer v3 running on Windows 8. I had a few issues getting it to recognise UK caller ID and thought I would update to the latest firmware (4.03.36) to see if that helped.

    So I ran up an XP virtual machine under parallels and ran the Way2Call firmware ugrade utility, following their instructions to browse to the new .inf/.sys files that came with the firmware upgrade download.

    I now have a USB Device in Device Manager called "Hi-Phone Desktop USB Loader". If I plug it into my Homeseer machine, I get a USB Unknown Device (left the same drivers installed as were in place before).

    I can't get past this point, despite trying lots of driver installs/uninstalls, plugging and unplugging on the XP machine and the Windows 8 machine. If I re-run the firmware upgrade software I get a "Device Open Error -20" (seems to mean 'can't connect to device').

    Can anyone offer any insight/things to try/ideas to get the thing recognised as it used to be? Can't find any clues on the Way2Call website and their email support is somewhat slow.

    Thanks in advance,

    Jon.

    #2

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      #3

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        #4
        Hi Jon,

        Did you get anywhere with this ?

        Tim

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          #5
          Hi,

          I'm waiting for the second unit to arrive. I haven't had any success in getting the first unit out of it's unusable state.

          Way2call support had a half-hearted go at helping, but basically sent me the 'how to update the firmware pdf' which I already had. No use as the firmware update application just says 'connection error' and stops there.

          Good job it wasn't more expensive - if I'd paid much more for it I would be really upset at the waste!

          Cheers,

          Jon.

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