Announcement

Collapse
No announcement yet.

Audio Not Playing over the Phone

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Audio Not Playing over the Phone

    Here is a sample of my log. The phone picks up, but nothing is heard. I assume it has something to do with the Audio Device within Way2Call?

    Any thoughts?

    Thanks!
    Jim


    Aug-10 10:15:24 AM HSPhone Finished Resetting line: Main
    Aug-10 10:15:22 AM HSPhone Muting rings disabled
    Aug-10 10:15:22 AM HSPhone Enter WaitForCall, modem: HIPHONE
    Aug-10 10:15:22 AM HSPhone Enter OpenLine, line: Main
    Aug-10 10:15:22 AM HSPhone Calling hangup for line: Main
    Aug-10 10:15:22 AM HSPhone Resetting line: Main
    Aug-10 10:15:22 AM HSPhone Resetting from IVR timer
    Aug-10 10:15:22 AM Error Reading file in GetMessageLen C:\Program Files (x86)\HomeSeer HS3\messages\2015-08-10_10-15-06.wav Could not find file 'C:\Program Files (x86)\HomeSeer HS3\messages\2015-08-10_10-15-06.wav'.
    Aug-10 10:15:20 AM Phone Line 1 Message length: 11 seconds
    Aug-10 10:15:20 AM HSPhone Line current drop detected, disconnecting, timer: 13
    Aug-10 10:15:06 AM HSPhone Maximum message recording time is set to 30 seconds.
    Aug-10 10:15:06 AM Phone Line 1 Starting recording to file: C:\Program Files (x86)\HomeSeer HS3\messages\2015-08-10_10-15-06.wav
    Aug-10 10:15:06 AM HSPhone SetupRecord->File: C:\Program Files (x86)\HomeSeer HS3\messages\2015-08-10_10-15-06.wav, CID:Cell Phone Ny/XXXXXXXXXX
    Aug-10 10:15:06 AM Phone Line 1 IVR RECORD: RECORD:$DEFAULT_MAILBOX
    Aug-10 10:15:06 AM Phone Line 1 Playing wave file over the phone: C:\Program Files (x86)\HomeSeer HS3\phonewaves\beep.wav
    Aug-10 10:15:04 AM HSPhone Line: Main Speak: please leave a message at the beep
    Aug-10 10:15:03 AM Phone Line 1 Read 462 lines from IVR file C:\Program Files (x86)\HomeSeer HS3\ivr\external_single.txt
    Aug-10 10:15:03 AM Phone Line 1 Connected: Main
    Aug-10 10:15:03 AM HSPhone Answering call in 4 rings
    Aug-10 10:15:03 AM HSPhone Line ringing (line Main), count: 4 ForceAnswer: 0 Normrings: 4
    Aug-10 10:15:03 AM TTS Speak ():you have a call from Cell Phone Ny
    Aug-10 10:15:03 AM HSPhone gRingStopTime = 8000
    Aug-10 10:15:03 AM HSPhone Ring
    Aug-10 10:15:00 AM Log Info The log database is currently 24.53MB in size.
    Aug-10 10:15:00 AM Log Maintenance 55 records, selected by date/time, were removed from the log database.
    Aug-10 10:14:57 AM HSPhone Line ringing (line Main), count: 3 ForceAnswer: 0 Normrings: 4
    Aug-10 10:14:57 AM TTS Speak ():you have a call from Cell Phone Ny
    Aug-10 10:14:57 AM HSPhone gRingStopTime = 8000
    Aug-10 10:14:57 AM HSPhone Ring
    Aug-10 10:14:51 AM HSPhone Line ringing (line Main), count: 2 ForceAnswer: 0 Normrings: 4
    Aug-10 10:14:51 AM TTS Speak ():you have a call from Cell Phone Ny
    Aug-10 10:14:51 AM HSPhone gRingStopTime = 8000
    Aug-10 10:14:51 AM HSPhone Ring
    Aug-10 10:14:48 AM TTS Speak ():you have a call from Cell Phone Ny
    Aug-10 10:14:48 AM HSPhone So far, no match, call has CID, but is not private or out-of-area, using default handling
    Aug-10 10:14:48 AM HSPhone Searching for a match on CID. CID Num is: XXXXXXXXXX
    Aug-10 10:14:48 AM Phone Line 1 Caller ID Name: Cell Phone NY Number: XXXXXXXXXX
    Aug-10 10:14:48 AM HSPhone CID Name: Cell Phone NY CID Number: XXXXXXXXX
    Aug-10 10:14:45 AM HSPhone Line ringing (line Main), count: 1 ForceAnswer: 0 Normrings: 4
    Aug-10 10:14:45 AM HSPhone gRingStopTime = 8000
    Aug-10 10:14:45 AM HSPhone Ring
    Aug-10 10:14:45 AM Phone Line 1 Clearing old Caller ID information
    Aug-10 10:14:31 AM HSPhone Finished Resetting line: Main
    Aug-10 10:14:29 AM HSPhone Muting rings disabled
    Aug-10 10:14:29 AM HSPhone Enter WaitForCall, modem: HIPHONE
    Aug-10 10:14:29 AM HSPhone Enter OpenLine, line: Main
    Aug-10 10:14:29 AM HSPhone Calling hangup for line: Main
    Aug-10 10:14:29 AM HSPhone Resetting line: Main
    Aug-10 10:14:29 AM HSPhone Resetting from IVR timer
    Aug-10 10:14:29 AM Error Reading file in GetMessageLen C:\Program Files (x86)\HomeSeer HS3\messages\2015-08-10_10-14-08.wav Could not find file 'C:\Program Files (x86)\HomeSeer HS3\messages\2015-08-10_10-14-08.wav'.
    Aug-10 10:14:27 AM Phone Line 1 Message length: 16 seconds
    Aug-10 10:14:27 AM HSPhone Line current drop detected, disconnecting, timer: 18
    Aug-10 10:14:08 AM HSPhone Maximum message recording time is set to 30 seconds.
    Aug-10 10:14:08 AM Phone Line 1 Starting recording to file: C:\Program Files (x86)\HomeSeer HS3\messages\2015-08-10_10-14-08.wav
    Aug-10 10:14:08 AM HSPhone SetupRecord->File: C:\Program Files (x86)\HomeSeer HS3\messages\2015-08-10_10-14-08.wav, CID:New York/***********
    Aug-10 10:14:08 AM Phone Line 1 IVR RECORD: RECORD:$DEFAULT_MAILBOX
    Aug-10 10:14:08 AM Phone Line 1 Playing wave file over the phone: C:\Program Files (x86)\HomeSeer HS3\phonewaves\beep.wav
    Aug-10 10:14:05 AM HSPhone Line: Main Speak: please leave a message at the beep
    Aug-10 10:14:04 AM Phone Line 1 Read 462 lines from IVR file C:\Program Files (x86)\HomeSeer HS3\ivr\external_single.txt
    Aug-10 10:14:04 AM Phone Line 1 Connected: Main
    Aug-10 10:14:04 AM HSPhone Answering call in 4 rings
    Aug-10 10:14:04 AM HSPhone Line ringing (line Main), count: 4 ForceAnswer: 0 Normrings: 4
    Aug-10 10:14:04 AM TTS Speak ():you have a call from York New
    Aug-10 10:14:04 AM HSPhone gRingStopTime = 8000
    Aug-10 10:14:04 AM HSPhone Ring

    #2
    In Windows (Control Panel, Hardware and Sound, Sound - Playback tab), do you have the Hi-Phone set as the default communications device, and your speakers as the default device? I'm still concerned that you have that error: Could not find file 'C:\Program Files (x86)\HomeSeer HS3\messages\2015-08-10_10-14-08.wav'.
    Aug-10 10:14:27 AM Phone Line 1 Message length: 16 seconds

    Comment


      #3
      Originally posted by CJVann View Post
      In Windows (Control Panel, Hardware and Sound, Sound - Playback tab), do you have the Hi-Phone set as the default communications device, and your speakers as the default device? I'm still concerned that you have that error: Could not find file 'C:\Program Files (x86)\HomeSeer HS3\messages\2015-08-10_10-14-08.wav'.
      Aug-10 10:14:27 AM Phone Line 1 Message length: 16 seconds
      That's interesting, because I don't see it there. I have in the past - I reinstalled the driver and still don't see the audio device in Control Panel.

      Comment


        #4
        Shut down Homeseer 3. Unplug your W2C box. Plug it back in. Run the diagnostics programs for the W2C box. Everything for the W2C box is 32 bit.

        If you cannot do any diagnostics with the W2C program then something is amiss with your drivers.

        I have had issues with W7 USB 3.0 drivers messing with USB 2.0 drivers (well shutting them all down).

        64bit and 32bit sound stuff do not always mix well.

        Try installing the W2C drivers from scratch again, then look to see if you have another sound device.

        Look first for the hardware without Homeseer running.
        - Pete

        Auto mator
        Homeseer 3 Pro - 3.0.0.548 (Linux) - Ubuntu 18.04/W7e 64 bit Intel Haswell CPU 16Gb- Mono 6.12.X
        Homeseer Zee2 (Lite) - 3.0.0.548 (Linux) - Ubuntu 18.04/W7e - CherryTrail x5-Z8350 BeeLink 4Gb BT3 Pro - Mono 6.12.X
        HS4 Pro - V4.1.7.0 - Ubuntu 18.04/VB W7e 64 bit Intel Kaby Lake CPU - 32Gb - Mono 6.12.x
        HS4 Lite -

        X10, UPB, Zigbee, ZWave and Wifi MQTT automation. OmniPro 2, Russound zoned audio, Smartthings hub, Hubitat Hub, and Home Assistant

        Comment


          #5
          I too had a problem with no audio being played over the phone. Scratched my head for 2 days. Found the problem to be way2call does not work correctly on USB3.0. Everything but audio seems to work on USB3.0. Switch to USB2.0 all seems to working now. Just a note to other having this problem.

          Comment


            #6
            Originally posted by CJVann View Post
            In Windows (Control Panel, Hardware and Sound, Sound - Playback tab), do you have the Hi-Phone set as the default communications device, and your speakers as the default device? I'm still concerned that you have that error: Could not find file 'C:\Program Files (x86)\HomeSeer HS3\messages\2015-08-10_10-14-08.wav'.
            Aug-10 10:14:27 AM Phone Line 1 Message length: 16 seconds
            I am having an issue with HSPhone on Windows 10. The device picks up the call and greets the caller as expected. However, for the beep, no sound is heard:

            Playing wave file over the phone: C:\Program Files (x86)\HomeSeer HS3\phonewaves\beep.wav

            I have speakers set as per the recommendation above. However, on the Communications tab, there are no choices and just an icon of a telephone.

            I can record and retrieve a message, even though I do not hear the beep. However, the caller will not know to record a message, without hearing the beep.

            Any thoughts?

            Thanks,
            Elliott

            Comment


              #7
              Originally posted by Richel View Post

              I am having an issue with HSPhone on Windows 10. The device picks up the call and greets the caller as expected. However, for the beep, no sound is heard:

              Playing wave file over the phone: C:\Program Files (x86)\HomeSeer HS3\phonewaves\beep.wav

              I have speakers set as per the recommendation above. However, on the Communications tab, there are no choices and just an icon of a telephone.

              I can record and retrieve a message, even though I do not hear the beep. However, the caller will not know to record a message, without hearing the beep.

              Any thoughts?

              Thanks,
              Elliott

              I have that problem too. My workaround is not pretty, but it works (and gives some a laugh). I have the text to speech say beep at the right time. I edited the IVR external.txt file to add the line "SPEAK:BEEEP"
              Below is the section that I added it to. I left the line "PLAY:beep.wav" in.

              # record caller's message
              LABEL:START_RECORD
              # disable the wait timeout
              WAIT_TIMEOUT:0
              #
              # record message in the default mailbox
              #
              # check mailbox is allowing messages to be left
              DEFAULT_MAILBOX:
              IF:$MAILBOX_CLOSED;HANGUP:;NEXT:
              LOG:Taking message
              SPEAK:Say your message now
              SPEAK:BEEEP
              PLAY:beep.wav
              RECORD:$DEFAULT_MAILBOX
              #
              # wait for only the # key
              #
              WAIT_KEY:#
              END_RECORD:
              #
              # check message length was too short
              #
              IF:$MESSAGE_LENGTH<$CONFIG_MIN_MESSAGE_LENGTH;SPEAK:Message was too short and was not saved;SPEAK:Message saved
              SPEAK:Thank you for calling, good bye
              HANGUP:

              Comment


                #8
                Originally posted by joegr View Post


                I have that problem too. My workaround is not pretty, but it works (and gives some a laugh). I have the text to speech say beep at the right time. I edited the IVR external.txt file to add the line "SPEAK:BEEEP"
                Below is the section that I added it to. I left the line "PLAY:beep.wav" in.

                # record caller's message
                LABEL:START_RECORD
                # disable the wait timeout
                WAIT_TIMEOUT:0
                #
                # record message in the default mailbox
                #
                # check mailbox is allowing messages to be left
                DEFAULT_MAILBOX:
                IF:$MAILBOX_CLOSED;HANGUP:;NEXT:
                LOG:Taking message
                SPEAK:Say your message now
                SPEAK:BEEEP
                PLAY:beep.wav
                RECORD:$DEFAULT_MAILBOX
                #
                # wait for only the # key
                #
                WAIT_KEY:#
                END_RECORD:
                #
                # check message length was too short
                #
                IF:$MESSAGE_LENGTH<$CONFIG_MIN_MESSAGE_LENGTH;SPEAK:Message was too short and was not saved;SPEAK:Message saved
                SPEAK:Thank you for calling, good bye
                HANGUP:
                Thanks for this suggestion. I now cannot get it to speak anything. I am trying to install the correct drivers for W2C. I think the problem relates, in part, to the fact that Win 10 has its own driver for the W2C USB device. I am trying to follow Pete's instructions:
                https://forums.homeseer.com/forum/ho...all#post107143.

                So far, no luck getting the W2C drivers installed. Win 10 thinks I have the best driver (their driver) already installed for the device.

                Elliott

                Comment

                Working...
                X