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Ecobee Cannot find thermostat Error message

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  • Ecobee Cannot find thermostat Error message

    Hi,

    I get this error every two minutes

    Feb-02 8:26:49 PM Ecobee ERROR The call failed for an unknown reason.
    Feb-02 8:24:21 PM Ecobee ERROR Cannot find thermostat 41199XXXXXXX

    I tried to add the application again and it still will not go away. I have a Ecobee light and Ecobee thermostat.

    Thanks

    James

  • #2
    Could you set the log level to Debug from the config page?

    Since when do you have this plugin running?
    Have you tried to do the authorization process again?

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    • #3
      There is no debug option on the configuration page?

      I removed the application from the Ecobse site and tried to enroll it again and I get a message "The code you entered is invalid. If the problem persists please contact the application vendor."

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      • #4
        I had my AC replaced up stairs and that is when this message started.

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        • #5
          Originally posted by computernerd View Post
          There is no debug option on the configuration page?

          I removed the application from the Ecobse site and tried to enroll it again and I get a message "The code you entered is invalid. If the problem persists please contact the application vendor."
          don't you see the "log level" field in the Config page like in the screenshot below:

          Click image for larger version

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          • #6
            Today I was able to add the authorization code into Ecobee and now the error has stopped showing up in the logs. I believe the reason the Error shows up is when the AC was being replaced and it could not reconnect. I had to remove the authorization code from Ecobee and enter it again to get it working.

            Everything is good.

            Thanks

            James

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