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  • Ecobee - Errror the call failed for an unknown reason

    Lately I have been getting this error - so far I have not been able to trace the cause, as it was working fine before, and no changes been made.

    Any ideas please?
    Thanks,

    Jorge Click image for larger version

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  • #2
    anyone - any comments please?

    Comment


    • #3
      I have also been experiencing errors from Ecobee communications; mine started after an extended power outage this summer. I tried reinstalling the plug-in but continued getting errors. They didn't seem to be impacting functionality so I never got around to asking:

      Click image for larger version

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      After seeing this message, I ran the plug-in in Debug mode last night when there isn't any plug-in interaction and the above errors were generated - attached.

      Hope this helps...

      P

      Comment


      • #4
        Originally posted by JorgeS View Post
        Lately I have been getting this error - so far I have not been able to trace the cause, as it was working fine before, and no changes been made.

        Any ideas please?
        Thanks,

        Jorge Click image for larger version

Name:	Capturee.PNG
Views:	5
Size:	64.5 KB
ID:	1253335
        what version of the Ecobee plugin are you running?
        Could you set the log level to Debug, and post the logs.

        Did you try to do the authorization process again?

        Comment


        • #5
          Originally posted by peedeesee View Post
          I have also been experiencing errors from Ecobee communications; mine started after an extended power outage this summer. I tried reinstalling the plug-in but continued getting errors. They didn't seem to be impacting functionality so I never got around to asking:

          Click image for larger version

Name:	Snap2.jpg
Views:	3
Size:	86.2 KB
ID:	1254782

          After seeing this message, I ran the plug-in in Debug mode last night when there isn't any plug-in interaction and the above errors were generated - attached.

          Hope this helps...

          P
          that's a different error and one that I have never seen before.
          Do you run HS3 on Linux? What is your mono version?

          Comment


          • #6
            Sorry, realized after posting that I forgot all the other details:

            Current Date/Time: 10/23/2018 8:52:14 AM
            HomeSeer Version: HS3 Pro Edition 3.0.0.435
            Operating System: Microsoft Windows 10 Home - Work Station
            System Uptime: 12 Days 16 Hours 58 Minutes 41 Seconds
            IP Address: 192.168.7.5
            Number of Devices: 273
            Number of Events: 99
            Available Threads: 1023
            HSTouch Enabled: True
            Event Threads: 0
            Event Trigger Eval Queue: 0
            Event Trigger Priority Eval Queue: 0
            Device Exec Queue: 0
            HSTouch Event Queue: 0
            Email Send Queue: 0
            Anti Virus Installed: Windows Defender

            Enabled Plug-Ins
            3.0.0.22: Autelis
            3.0.27.0: BLGData
            3.0.19.0: BLLock
            3.0.0.25: Ecobee
            0.0.0.42: Pushover 3P
            3.1.0.24: Sonos
            3.0.6702.34494: UltraWeatherWU3
            3.0.1.190: Z-Wave

            Let me know if you need more....

            P

            Comment


            • #7
              Not sure this is related to your problems, but please install version 3.0.0.28 available in the Beta section of the updater.
              This version fixes a problem with a security protocol change on Ecobee servers.
              Do the authorization process again if necessary.

              Comment


              • #8
                Thanks, Spud - Updated to 3.0.0.28, did not require re-authorization. Unfortunately, still getting the A task was canceled and Error while copying content to a stream errors. New log file attached.
                Attached Files

                Comment


                • #9
                  Hi Spud -

                  I have updated to 3.0.0.29 and brought my other PI's up to date but still getting the errors:
                  Oct-29 9:04:29 AM Ecobee ERROR Error while copying content to a stream.
                  Oct-29 9:04:27 AM Ecobee ERROR A task was canceled.
                  Any other suggestions?

                  Current Date/Time: 10/29/2018 9:26:00 AM
                  HomeSeer Version: HS3 Pro Edition 3.0.0.435
                  Operating System: Microsoft Windows 10 Home - Work Station
                  System Uptime: 0 Days 17 Hours 38 Minutes 19 Seconds
                  IP Address: 192.168.7.5
                  Number of Devices: 277
                  Number of Events: 99
                  Available Threads: 400
                  HSTouch Enabled: True
                  Event Threads: 0
                  Event Trigger Eval Queue: 0
                  Event Trigger Priority Eval Queue: 0
                  Device Exec Queue: 0
                  HSTouch Event Queue: 0
                  Email Send Queue: 0
                  Anti Virus Installed: Windows Defender

                  Enabled Plug-Ins
                  3.0.0.23: Autelis
                  3.0.27.0: BLGData
                  3.0.19.0: BLLock
                  3.0.0.29: Ecobee
                  0.0.0.44: Pushover 3P
                  3.1.0.26: Sonos
                  3.0.6702.34494: UltraWeatherWU3
                  3.0.1.243: Z-Wave

                  Comment


                  • #10
                    Originally posted by peedeesee View Post
                    Hi Spud -

                    I have updated to 3.0.0.29 and brought my other PI's up to date but still getting the errors:
                    Oct-29 9:04:29 AM Ecobee ERROR Error while copying content to a stream.
                    Oct-29 9:04:27 AM Ecobee ERROR A task was canceled.
                    Any other suggestions?

                    Current Date/Time: 10/29/2018 9:26:00 AM
                    HomeSeer Version: HS3 Pro Edition 3.0.0.435
                    Operating System: Microsoft Windows 10 Home - Work Station
                    System Uptime: 0 Days 17 Hours 38 Minutes 19 Seconds
                    IP Address: 192.168.7.5
                    Number of Devices: 277
                    Number of Events: 99
                    Available Threads: 400
                    HSTouch Enabled: True
                    Event Threads: 0
                    Event Trigger Eval Queue: 0
                    Event Trigger Priority Eval Queue: 0
                    Device Exec Queue: 0
                    HSTouch Event Queue: 0
                    Email Send Queue: 0
                    Anti Virus Installed: Windows Defender

                    Enabled Plug-Ins
                    3.0.0.23: Autelis
                    3.0.27.0: BLGData
                    3.0.19.0: BLLock
                    3.0.0.29: Ecobee
                    0.0.0.44: Pushover 3P
                    3.1.0.26: Sonos
                    3.0.6702.34494: UltraWeatherWU3
                    3.0.1.243: Z-Wave
                    What version of .NET do you have installed?
                    Could you send me your Ecobee.ini at spud.webb.4@gmail.com, so that I can connect to your ecobee account and try to replicate the problem.

                    thanks
                    Chris

                    Comment


                    • #11
                      .NET Version 4.7.2

                      Ecobee.ini has been sent.

                      Thanks!

                      P

                      Comment

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