Ecobee - Errror the call failed for an unknown reason

[JorgeS]

Lately I have been getting this error - so far I have not been able to trace the cause, as it was working fine before, and no changes been made.

Any ideas please?
Thanks,

Jorge

[JorgeS]

anyone - any comments please?

[peedeesee]

I have also been experiencing errors from Ecobee communications; mine started after an extended power outage this summer. I tried reinstalling the plug-in but continued getting errors. They didn't seem to be impacting functionality so I never got around to asking:



After seeing this message, I ran the plug-in in Debug mode last night when there isn't any plug-in interaction and the above errors were generated - attached.

Hope this helps...

P

[spud]

Lately I have been getting this error - so far I have not been able to trace the cause, as it was working fine before, and no changes been made.

Any ideas please?
Thanks,

Jorge

what version of the Ecobee plugin are you running?
Could you set the log level to Debug, and post the logs.

Did you try to do the authorization process again?

[spud]

I have also been experiencing errors from Ecobee communications; mine started after an extended power outage this summer. I tried reinstalling the plug-in but continued getting errors. They didn't seem to be impacting functionality so I never got around to asking:



After seeing this message, I ran the plug-in in Debug mode last night when there isn't any plug-in interaction and the above errors were generated - attached.

Hope this helps...

P

that's a different error and one that I have never seen before.
Do you run HS3 on Linux? What is your mono version?

[peedeesee]

Sorry, realized after posting that I forgot all the other details:

Current Date/Time: 10/23/2018 8:52:14 AM
HomeSeer Version: HS3 Pro Edition 3.0.0.435
Operating System: Microsoft Windows 10 Home - Work Station
System Uptime: 12 Days 16 Hours 58 Minutes 41 Seconds
IP Address: 192.168.7.5
Number of Devices: 273
Number of Events: 99
Available Threads: 1023
HSTouch Enabled: True
Event Threads: 0
Event Trigger Eval Queue: 0
Event Trigger Priority Eval Queue: 0
Device Exec Queue: 0
HSTouch Event Queue: 0
Email Send Queue: 0
Anti Virus Installed: Windows Defender

Enabled Plug-Ins
3.0.0.22: Autelis
3.0.27.0: BLGData
3.0.19.0: BLLock
3.0.0.25: Ecobee
0.0.0.42: Pushover 3P
3.1.0.24: Sonos
3.0.6702.34494: UltraWeatherWU3
3.0.1.190: Z-Wave

Let me know if you need more....

P

[spud]

Not sure this is related to your problems, but please install version 3.0.0.28 available in the Beta section of the updater.
This version fixes a problem with a security protocol change on Ecobee servers.
Do the authorization process again if necessary.

[peedeesee]

Thanks, Spud - Updated to 3.0.0.28, did not require re-authorization. Unfortunately, still getting the A task was canceled and Error while copying content to a stream errors. New log file attached.

[peedeesee]

Hi Spud -

I have updated to 3.0.0.29 and brought my other PI's up to date but still getting the errors:

Oct-29 9:04:29 AM

Ecobee

ERROR Error while copying content to a stream.

Oct-29 9:04:27 AM

Ecobee

ERROR A task was canceled.

Any other suggestions?

Current Date/Time: 10/29/2018 9:26:00 AM
HomeSeer Version: HS3 Pro Edition 3.0.0.435
Operating System: Microsoft Windows 10 Home - Work Station
System Uptime: 0 Days 17 Hours 38 Minutes 19 Seconds
IP Address: 192.168.7.5
Number of Devices: 277
Number of Events: 99
Available Threads: 400
HSTouch Enabled: True
Event Threads: 0
Event Trigger Eval Queue: 0
Event Trigger Priority Eval Queue: 0
Device Exec Queue: 0
HSTouch Event Queue: 0
Email Send Queue: 0
Anti Virus Installed: Windows Defender

Enabled Plug-Ins
3.0.0.23: Autelis
3.0.27.0: BLGData
3.0.19.0: BLLock
3.0.0.29: Ecobee
0.0.0.44: Pushover 3P
3.1.0.26: Sonos
3.0.6702.34494: UltraWeatherWU3
3.0.1.243: Z-Wave

[spud]

Hi Spud -

I have updated to 3.0.0.29 and brought my other PI's up to date but still getting the errors:

Oct-29 9:04:29 AM

Ecobee

ERROR Error while copying content to a stream.

Oct-29 9:04:27 AM

Ecobee

ERROR A task was canceled.

Any other suggestions?

Current Date/Time: 10/29/2018 9:26:00 AM
HomeSeer Version: HS3 Pro Edition 3.0.0.435
Operating System: Microsoft Windows 10 Home - Work Station
System Uptime: 0 Days 17 Hours 38 Minutes 19 Seconds
IP Address: 192.168.7.5
Number of Devices: 277
Number of Events: 99
Available Threads: 400
HSTouch Enabled: True
Event Threads: 0
Event Trigger Eval Queue: 0
Event Trigger Priority Eval Queue: 0
Device Exec Queue: 0
HSTouch Event Queue: 0
Email Send Queue: 0
Anti Virus Installed: Windows Defender

Enabled Plug-Ins
3.0.0.23: Autelis
3.0.27.0: BLGData
3.0.19.0: BLLock
3.0.0.29: Ecobee
0.0.0.44: Pushover 3P
3.1.0.26: Sonos
3.0.6702.34494: UltraWeatherWU3
3.0.1.243: Z-Wave

What version of .NET do you have installed?
Could you send me your Ecobee.ini at spud.webb.4@gmail.com, so that I can connect to your ecobee account and try to replicate the problem.

thanks
Chris

[peedeesee]

.NET Version 4.7.2

Ecobee.ini has been sent.

Thanks!

P

[Tomgru]

Im starting to see this same error randomly show up in the logs. Running .33 on win10

reauthorized to see if that helps.