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  • Still getting errors

    Any ideas?

    Once or twice daily been getting these errors:

    Feb-20 15:12:15 Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
    Feb-20 15:12:15 Honeywell WiFi Thermostat Error retrieving data for device 123456: Unexpected character encountered while parsing value: *. Path '', line 0, position 0.




    and then earlier today at 3:30pm, this bunch:


    Feb-20 15:37:39 Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
    Feb-20 15:37:39 Honeywell WiFi Thermostat Error retrieving data for device 123456: The remote server returned an error: (401) Unauthorized.
    Feb-20 15:34:26 Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
    Feb-20 15:34:26 Honeywell WiFi Thermostat Error retrieving data for device 123456: The remote server returned an error: (401) Unauthorized.
    Feb-20 15:34:22 Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
    Feb-20 15:34:22 Honeywell WiFi Thermostat Error retrieving data for device 123456: The remote server returned an error: (401) Unauthorized.
    Feb-20 15:34:19 Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
    Feb-20 15:34:19 Honeywell WiFi Thermostat Error retrieving data for device 123456: The remote server returned an error: (401) Unauthorized.
    Feb-20 15:32:36 Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
    Feb-20 15:32:36 Honeywell WiFi Thermostat Error retrieving data for device 123456: The remote server returned an error: (401) Unauthorized.

  • #2
    Originally posted by amr42 View Post
    Any ideas?

    Once or twice daily been getting these errors:

    Feb-20 15:12:15 Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
    Feb-20 15:12:15 Honeywell WiFi Thermostat Error retrieving data for device 123456: Unexpected character encountered while parsing value: *. Path '', line 0, position 0.




    and then earlier today at 3:30pm, this bunch:


    Feb-20 15:37:39 Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
    Feb-20 15:37:39 Honeywell WiFi Thermostat Error retrieving data for device 123456: The remote server returned an error: (401) Unauthorized.
    Feb-20 15:34:26 Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
    Feb-20 15:34:26 Honeywell WiFi Thermostat Error retrieving data for device 123456: The remote server returned an error: (401) Unauthorized.
    Feb-20 15:34:22 Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
    Feb-20 15:34:22 Honeywell WiFi Thermostat Error retrieving data for device 123456: The remote server returned an error: (401) Unauthorized.
    Feb-20 15:34:19 Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
    Feb-20 15:34:19 Honeywell WiFi Thermostat Error retrieving data for device 123456: The remote server returned an error: (401) Unauthorized.
    Feb-20 15:32:36 Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
    Feb-20 15:32:36 Honeywell WiFi Thermostat Error retrieving data for device 123456: The remote server returned an error: (401) Unauthorized.
    For the first issue, I'd love to see a DEBUG log (from my plugin log file, not in HomeSeer) for when that happens. It seems there's some content I wasn't expecting and the parsing is failing.

    For the second, my first guess is it was a website error @ Honeywell. Any chance you tested this manually when those errors occurred?

    Comment


    • #3
      Shill,

      I'm also getting the error:

      Apr-14 7:53:01 AM Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
      Apr-14 7:53:01 AM Honeywell WiFi Thermostat Error retrieving data for device ######: Unexpected character encountered while parsing value: . Path '', line 0, position 0.

      Is there a way to resolve this yet? I can't actually upload the log as I'm getting an invalid file error, so I've uploaded it to my onedrive. The log file does have a special character which I think might be cause the not being able to upload it and also what's being returned by honeywell. Anyway, that special character changes in appearance depending on what tool is being used to look at it. Posting it here it looks like an inverted triangle, but looking at it in notepad++ its 'US' - white letters on black background.

      https://1drv.ms/u/s!AnsBLqqjDzn3hLQ2Zmvnh_MEBLcP4Q

      Richard
      Attached Files

      Comment


      • #4
        Originally posted by ruderthanyou View Post
        Shill,

        I'm also getting the error:

        Apr-14 7:53:01 AM Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
        Apr-14 7:53:01 AM Honeywell WiFi Thermostat Error retrieving data for device ######: Unexpected character encountered while parsing value: . Path '', line 0, position 0.

        Is there a way to resolve this yet? I can't actually upload the log as I'm getting an invalid file error, so I've uploaded it to my onedrive. The log file does have a special character which I think might be cause the not being able to upload it and also what's being returned by honeywell. Anyway, that special character changes in appearance depending on what tool is being used to look at it. Posting it here it looks like an inverted triangle, but looking at it in notepad++ its 'US' - white letters on black background.

        https://1drv.ms/u/s!AnsBLqqjDzn3hLQ2Zmvnh_MEBLcP4Q

        Richard
        What I'll really need to see is what data is being sent back from Honeywell, not just the error resulting from it. If you haven't already, please check out the "Having problems?" sticky thread for details on what information I normally need to provide assistance.

        Comment

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