Announcement

Collapse
No announcement yet.

Failed to receive Thermostat Data

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Failed to receive Thermostat Data

    I have two Honeywell Thermostats, which the Honeywell site shows fine.
    Redlink seems to be functioning, and I can pull up the tools in my other data seems fine.

    I'm reading about the "mono" issue, but not sure if that applies to my device, or how to update it if it does.

    Here is my system info from Help
    Current Date/Time: 9/5/2017 6:14:18 PM
    HomeSeer Version: HS3 ZEE S2 Edition 3.0.0.318
    Linux version: Linux HomeTrollerZeeS2V2 4.1.19-v7+ #858 SMP Tue Mar 15 15:56:00 GMT 2016 armv7l GNU/Linux System Uptime: 5 Days 0 Hours 29 Minutes 48 Seconds
    IP Address: 192.168.1.165
    Number of Devices: 209
    Number of Events: 16
    Available Threads: 394

    Error messages...
    Sep-05 6:09:45 PM Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
    Sep-05 6:09:45 PM Honeywell WiFi Thermostat Error retrieving data for device 2887796: Error: TrustFailure (The authentication or decryption has failed.)
    Sep-05 6:08:49 PM Honeywell WiFi Thermostat Failed to retrieve thermostat data - error occurred, will retry
    Sep-05 6:08:49 PM Honeywell WiFi Thermostat Error retrieving data for device 2887800: Error: TrustFailure (The authentication or decryption has failed.)
    Sep-05 6:08:45 PM Device Control Device: Thermostat West Wing _Thermostat Bedrooms to Update (1002) by/from: CAPI Control Handler

  • #2
    That's a new error message I haven't seen before. Since you're on a Zee, you are probably also affected by the mono bug (sounds like something I had in college...). If you could at least check the version of mono you're running, that would be the first step.

    Comment

    Working...
    X