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RTH9585WF model thermostat

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  • RTH9585WF model thermostat

    I have the "latest" version of the Honeywell thermostat currently being sold at the major home stores. It seems there's something about the configuration that makes it unable to work with the plugin. It's connected to mytotalconnectcomfort.com without difficulty and can be controlled through the website.

    When I try to add this thermostat in the plugin config, it will not save the device and it creates 8 "dummy" devices in the Device screen with unknown functionality.

    System is Ubuntu 14.04 running Mono 5.4.

  • #2
    I'd be happy to help, but I'm going to need some information from you in order to do so. Please see these two sticky posts about how to request help for more details:

    Announcement: Please include System Profile with Posting for Help and Suggestions

    Having Problems? Follow these steps first.

    Comment


    • #3
      Help screen hangs/timesout ... here's my recreation

      Current Date/Time: 5/30/2018 2:42:56 PM PDT
      HomeSeer Version: HS3 Pro Edition 3.0.0.425 (Linux)
      HomeSeer: Is Registered
      System Uptime: 0 Days 17 Hours 41 Minutes 54 Seconds
      LAN IP Address: 192.168.86.2 (hometrollerSEL)
      Client IP Address: 192.168.86.215 (192.168.86.215)
      Network Adapter: HomeSeer Adapter -> Loopback Address (localhost) IP: 127.0.0.1
      Web Server Port: 80
      Number of Devices: 55
      Number of Events: 3
      Event Last Ran: IFTTT : Toggle Garage SmalL, Ran at 5/4/2018 8:51:22 AM
      Number of unique event scripts used: 0
      Plug-Ins Enabled: Z-Wave:,Sonos:,NetCAM:,MyQ:,Honeywell WiFi Thermostat:
      Modules/Threads: 94 Modules, 69 Threads
      Available Threads: 199
      HomeSeer Memory Used: 122 Mbytes
      Plug-In Memory Used:

      HSTouch (Built-In) See Setup N/A
      Honeywell WiFi Thermostat
      N/A 1.3.0.0 N/A Licensed
      MyQ
      N/A 1.1.17344.311 (1.1.17344.312)
      OK
      NetCAM
      N/A 3.0.0.14 N/A Included
      OK
      Sonos
      N/A 3.1.0.22 N/A Included
      OK
      Z-Wave
      N/A 3.0.1.130 (3.0.1.190) Included
      OK
      Remote Plug-Ins

      Comment


      • #4
        Thanks - that tells me what I need to know about your system itself. The second link is instructions to help me understand what's happening with the plugin. Once you provide that log file I'll take a look!

        Comment


        • #5
          Not much to it but here it is.

          5/31/2018 08:41:24.143 Info [------] Main.Main Log file location: /usr/local/HomeSeer/Logs/HSPI_SKWARE_HW_WIFI_TSTAT.log
          5/31/2018 08:41:24.190 Debug [------] PluginLogic.GetMonoVersion Mono Version: 5.4.1.7 (tarball Wed Jan 31 23:13:36 UTC 2018)
          5/31/2018 08:41:24.197 Info [------] PluginLogic.InitIO Running on Linux Version 3.16.0.31600 using Mono version 5.4.1
          5/31/2018 08:41:25.086 Debug [------] Main.RegisterWebPage Registered link 'HW_Wifi_Tstat_Config'
          5/31/2018 08:41:25.093 Debug [------] Main.RegisterWebPage Registered link 'HW_Wifi_Tstat_Docs'
          5/31/2018 08:42:52.805 Debug [------] PluginConfigPage.postBackProc Added thermostat 'Buckeye' (3700507) to list

          https://www.evernote.com/l/AB6J3zDrA...miiNSgOYFJUKNE

          Link is images of the relevant screenshots.

          Comment


          • #6
            Thanks. That's just on Debug (not Trace), and it doesn't show the plugin ever trying to update the thermostat, so it doesn't tell me a whole lot, but I can explain the process a litte...

            Once you've gotten all the required stuff filled in (accepting the T&Cs and providing the credentials), you can put in your device ID and the name you want to see in HomeSeer, then hit "Add".

            When you click "Save Settings", it adds the basic devices (the root device and the status device) and schedules an update, which will happen approximately 30 seconds after this.

            When the plugin communicates with Honeywell, it gets all the configuration info needed to create the other devices as well as the status info needed to populate their values.

            What I see in your screenshot and logs is only up to the part before it does the first update...

            Comment


            • #7
              That's because it never actually connects to mytotalcomfort.com or configures the thermostat. It simply drops a dummy device that has no properities.

              Comment


              • #8
                I believe your interface is preventing me from running a trace.

                E.S.

                https://www.evernote.com/l/AB7rtyEDW...h98-3IawdsY0YU

                Comment


                • #9
                  Originally posted by E.S.Buckeye View Post
                  I believe your interface is preventing me from running a trace.

                  E.S.

                  https://www.evernote.com/l/AB7rtyEDW...h98-3IawdsY0YU
                  That's actually a very frustrating bug in the controls provided by HomeSeer on Linux... if you click on one of the levels you CAN see, try using the down arrow to get it to scroll so you can see Trace.

                  Alternatively, if you can SSH onto the server and are comfortable working in Linux, you can just stop the plugin and edit the config file and set the LogLevelFile setting to 6, save it the start the plugin and wait 2 or 3 minutes, then reverse that and set it back to your preferred level.

                  Comment


                  • #10
                    Log file

                    6:1:2018 09:51:02.102 Trace.pdf

                    Comment


                    • #11
                      Thanks for that - glad you got the Trace settings to work!

                      All I can tell from that log file is that you turned on Trace and then at 10:09:11 you added a thermostat, which created the devices a few seconds later at 10:09:19 when you hit Save.

                      Then at 10:09:33 (just 14 seconds later), the log stops - I'm not sure if it's because you turned off the log level or if that's just when you grabbed a copy.

                      As I mentioned earlier: "When you click 'Save Settings', it adds the basic devices (the root device and the status device) and schedules an update, which will happen approximately 30 seconds after this."

                      And also: "save it the start the plugin and wait 2 or 3 minutes"

                      The devices are created with no properties and an "unknown" status because it hasn't had a chance to communicate with the Honeywell servers yet, and I've yet to see a log file that shows it hitting the point where it would try so I can see if it's a) never trying or b) trying and failing.

                      Comment


                      • #12
                        What happens instead is the thermostat just dissappears from the Config tab and the device placed on the device list never updates.

                        Comment


                        • #13
                          Another Longer Trace

                          6:1:2018 09:51:02.102 Trace.pdf

                          Comment


                          • #14
                            Originally posted by E.S.Buckeye View Post
                            What happens instead is the thermostat just dissappears from the Config tab and the device placed on the device list never updates.
                            It disappears from the config tab??

                            Also, any chance you could get me the actual log file? I can't work very well with the PDF, since it breaks lines and copy/pasting content loses characters sometimes, too.

                            One other option would be for you to grant me access to your thermostat in the TCC portal so I could add it to my system and determine whether it's the thermostat itself causing the issue, your system configuration, or the plugin in general. That's up to you, of course, but if you're game, I can PM you the email address to use.

                            Comment


                            • #15
                              Log File

                              I’m coverting the .log file to a pdf because the forum won’t accept a .log upload. Is there another better way to do it?

                              Yes the newly added thermostat disappears from the config tab when I leave and come back to it.
                              Last edited by E.S.Buckeye; June 1st, 2018, 03:38 PM.

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