Announcement

Collapse
No announcement yet.

Users disappeared and/or can not add users

Collapse
This is a sticky topic.
X
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Users disappeared and/or can not add users

    FYI,
    Donstephens and I bumped into an issue where we could not add users. That is, when you defined a user, and clicked to save the user, the save did not occur and you still ended up with zero users configured. In my case, my existing defined users disappeared, and likewise, I could not re-add them.

    What appears to correct the problem is ensuring that ALL critical Microsoft updates are applied to the computer running HS. Likewise, we also installed any .Net related optional updates. Upon doing so, the problem was corrected.

    What broke this, it is assumed that either a Microsoft update caused the problem, or less likely, a HS3 update caused the issue. Regardless, applying the Microsoft updates corrected the issue.
    HS: 2.5.0.60
    Environment: Virtual XP as guest in VMWare Server running under Win 7
    Plug-ins: MLHSPlugin|RCS Serial Thermostat|UltraLog|UltraMon|
    Misc: 303 Devices, 313 Events, 68+ Scripts

    HSeer: 3.0.0.54
    Environment: Virtual XP as guest in VMWare Server running under Win 7
    Plug-ins: BLGData|BLRF|BLRadar|BLRandom|BLSpeech
    UltraM1G3|UltraECM3|UltraMon3|UPBSpud|Z-Wave
    Misc: 148 Devices, 116 Events, 9+ Scripts (so far, still converting)

  • #2
    Thanks.
    Glad you got this sorted out.
    This should help others that run into this
    Cheers,
    Bob
    Web site | Help Desk | Feature Requests | Message Board

    Comment


    • #3
      Same problem

      I have the same problem and been trying everything including whats this message says, but no :-(

      Is there any file I can change by myself with MY own data so I can test the program and then search whats problem?

      Comment


      • #4
        You add this into the INI

        Edit the info below to your information.
        Make sure to enter your name, your email, client id and API secret key
        You will have to edit the user once you restart HS3 and enter in your Google password.

        Code:
        [User=U20130914T191300185]
        key=U20130914T191300185
        name=Bob Maslen
        emailAddress=
        password=
        googleApiClientId=
        googleApiSecretKey=
        enableCalendar=true
        Cheers,
        Bob
        Web site | Help Desk | Feature Requests | Message Board

        Comment


        • #5
          Can't create user

          I too am unable to add a user. My XP SP3 machine is fully updated and running Net 4. I'm using HS3 and BLGData ver 2.0.24.0. I have also edited the ini file as suggested.

          Is there something else I should try?

          Comment


          • #6
            List the DLL files you have in your HS3 root folder
            Cheers,
            Bob
            Web site | Help Desk | Feature Requests | Message Board

            Comment


            • #7
              I have the following dll's:

              Google.GData.AccessControl.dll
              Google.GData.Calendar.dll
              Google.GData.Client.dll
              Google.GData.Extensions.dll
              HomeSeerAPI.dll
              hsaudio2.dll
              HSCF.dll
              Interop.hsrecord2.dll
              RssToolkit.dll
              Scheduler.dll
              UsbUirtManagedWrapper.dll
              verticalprogressbar.dll

              Comment


              • #8
                Do the following:

                Shutdown HS3
                Delete the following DLLs from your HS3 root folder

                Google.GData.AccessControl.dll
                Google.GData.Calendar.dll
                Google.GData.Client.dll
                Google.GData.Extensions.dll

                Then restart HS3 and try it
                Cheers,
                Bob
                Web site | Help Desk | Feature Requests | Message Board

                Comment


                • #9
                  Looks like that did the trick. Now to start learning how to use the plug-in. Thanks for the quick response and help.

                  Comment


                  • #10
                    HI All,
                    Hate to say this but I cannot add a user, tried remotely and via VNC on the main machine.Over 3 years since the last entry on this post, have tried all the above.

                    Peter

                    Comment


                    • #11
                      What do you get? Any errors?
                      Is there a popup on your actual HS3 machine at all?
                      Delete any debug logs and then capture me a debug log of you adding a user and attach it zipped
                      Cheers,
                      Bob
                      Web site | Help Desk | Feature Requests | Message Board

                      Comment


                      • #12
                        Hi Bob,
                        Apologies for late reply had major Z-wave issues, now sorted.

                        No Errors, No Pop-ups.

                        Debug log attatched

                        Comment


                        • #13
                          OK I got the log - make sure to delete your attachment now

                          EDIT - I removed it for you - it contains your google info
                          Cheers,
                          Bob
                          Web site | Help Desk | Feature Requests | Message Board

                          Comment


                          • #14
                            Can you list the DLLs that you have in your HS3 root folder?
                            Cheers,
                            Bob
                            Web site | Help Desk | Feature Requests | Message Board

                            Comment


                            • #15
                              Thanks Bob,
                              Will list dll later have a busy day today.

                              Peter

                              Comment

                              Unconfigured PHP Module

                              Collapse

                              Working...
                              X