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  • Norton Firewall

    My Norton firewall kills BLLogMonitor. What is the program name I need to enter into the rules?
    HS3Pro on Windows 10
    One install with 2 Ethernet Z-nets
    2nd install with 1 Zstick
    300 devices, 250 events, 8 scripts
    5 CT-100 tstats
    Serial IT-100 interface to DSC Panel with 8 wired zones
    18 Fortrezz water sensors & two valve controls
    Serial Rain8Net Pro with 8 zones

  • #2
    Aieehhhh!! I have been working the past hour to install BLLogmonitor on my HS3 system through a Norton firewall. I approved the hspi download and confirmed it is in the HS3 directory. I excluded the program from scans and otherwise approved it to run. But everytime I enable it, I get this message: "WARNING: Failed getting InterfaceStatus from BLLogMonitor - the interface was not found in the list of active interfaces, the list may need to be refreshed."

    The log seems to report all is well:
    Jan-19 6:01:16 PM Updater Install/Update of package BLLogMonitor was successful.
    Jan-19 6:01:16 PM Updater Copying file: C:\Program Files\HomeSeer HS3\HSPI_BLLogMonitor.exe
    Jan-19 6:01:16 PM Updater Copying file: C:\Program Files\HomeSeer HS3\html\BLHelp\BLLogMonitor\Images\eventTriggerExample.jpg
    Jan-19 6:01:16 PM Updater Copying file: C:\Program Files\HomeSeer HS3\html\BLHelp\BLLogMonitor\Images\optionsPage.jpg
    Jan-19 6:01:16 PM Updater Copying file: C:\Program Files\HomeSeer HS3\html\BLHelp\BLLogMonitor\Images\webInterface.jpg
    Jan-19 6:01:16 PM Updater Copying file: C:\Program Files\HomeSeer HS3\html\BLHelp\BLLogMonitor\BLLogMonitor_Help.asp
    Jan-19 6:01:16 PM Updater Installing package BLLogMonitor
    Jan-19 6:01:16 PM Updater Update HSPI_BLLogMonitor.exe downloaded successfully
    Jan-19 6:01:13 PM Updater Downloading update: BLLogMonitor
    Jan-19 6:01:13 PM Updater Starting download of updates

    What am I missing?
    HS3Pro on Windows 10
    One install with 2 Ethernet Z-nets
    2nd install with 1 Zstick
    300 devices, 250 events, 8 scripts
    5 CT-100 tstats
    Serial IT-100 interface to DSC Panel with 8 wired zones
    18 Fortrezz water sensors & two valve controls
    Serial Rain8Net Pro with 8 zones

    Comment


    • #3
      IMO Norton has got to the worst firewall I have ever used.
      I only use the Windows firewall. I use ESET for virus scanning.

      Have you Have you tried restarting HS3?
      Cheers,
      Bob
      Web site | Help Desk | Feature Requests | Message Board

      Comment


      • #4
        Yes to restart. I just got this message on the HS Web screen at startup

        Starting up....

        1/19/2016 6:00:04 PM ~!~Error~!~Error, Class not found in plugin EXE, maybe namespace is not correct,? Note filename is case sensitive!: hspi_bllogmonitor.exe Class: hspi_bllogmonitor.HSPI->Startup Complete, 1 errors detected, check the log for more information.
        HS3Pro on Windows 10
        One install with 2 Ethernet Z-nets
        2nd install with 1 Zstick
        300 devices, 250 events, 8 scripts
        5 CT-100 tstats
        Serial IT-100 interface to DSC Panel with 8 wired zones
        18 Fortrezz water sensors & two valve controls
        Serial Rain8Net Pro with 8 zones

        Comment


        • #5
          Norton must have blocked the EXE from installing
          Try disabling Norton completely, then install it again
          Cheers,
          Bob
          Web site | Help Desk | Feature Requests | Message Board

          Comment


          • #6
            Solved

            OK, disabling Norton and re-download did it. thanks, Blade.
            HS3Pro on Windows 10
            One install with 2 Ethernet Z-nets
            2nd install with 1 Zstick
            300 devices, 250 events, 8 scripts
            5 CT-100 tstats
            Serial IT-100 interface to DSC Panel with 8 wired zones
            18 Fortrezz water sensors & two valve controls
            Serial Rain8Net Pro with 8 zones

            Comment


            • #7
              Yea Norton is not the best software to use. I just use the Windows firewall and never have an issue. ESET is a great virus scanner too.
              Cheers,
              Bob
              Web site | Help Desk | Feature Requests | Message Board

              Comment


              • #8
                Login error

                Hi Bob, the 2.08 update failed at login with this message. Feb-04 7:17:35 AM Error Starting plug-in exe process: The system cannot find the file specified

                I tried twice to post this message from an iPad on your help desk, but despite completing all 5 fields for a new user registration, the screen would clear my entries and tell me I must complete all 5 fields?!?
                HS3Pro on Windows 10
                One install with 2 Ethernet Z-nets
                2nd install with 1 Zstick
                300 devices, 250 events, 8 scripts
                5 CT-100 tstats
                Serial IT-100 interface to DSC Panel with 8 wired zones
                18 Fortrezz water sensors & two valve controls
                Serial Rain8Net Pro with 8 zones

                Comment


                • #9
                  Your firewall software or virus scanner is likely removing it
                  Disable them before you update it
                  Cheers,
                  Bob
                  Web site | Help Desk | Feature Requests | Message Board

                  Comment


                  • #10
                    Hi Bob, I finally circled back to this. I have the 2.08 version running on my computer now. BLLOGMONITOR is currently monitoring C:\program files\homeseer HS3\logs\homeseerlog.HSD. Is that the live log or do I need to add another log file to monitor? If so, what is the name of that log file? Also, for testing, is there a simple way to induce an error into the running log file?
                    HS3Pro on Windows 10
                    One install with 2 Ethernet Z-nets
                    2nd install with 1 Zstick
                    300 devices, 250 events, 8 scripts
                    5 CT-100 tstats
                    Serial IT-100 interface to DSC Panel with 8 wired zones
                    18 Fortrezz water sensors & two valve controls
                    Serial Rain8Net Pro with 8 zones

                    Comment


                    • #11
                      You do not want to monitor the HS log file itself.
                      Just enable the HomeSeer Log in the options page
                      Make sure you are running the latest build
                      Cheers,
                      Bob
                      Web site | Help Desk | Feature Requests | Message Board

                      Comment

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