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Update failure from 2.0.110.0 to 2.0.111.0

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  • Update failure from 2.0.110.0 to 2.0.111.0

    I have tried to update BLRadar a few times over the past few days and I keep getting this message.

    WARNING: Failed getting InterfaceStatus from BLRadar - the interface was not found in the list of active interfaces, the list may need to be refreshed.

    I did the disable and enable but no difference.

    The log file:

    Dec-21 10:20:50 PM Plug-In Finished initializing plug-in BLRadar

    Dec-21 10:20:49 PM BLRadar start BLRadar plug-in has been initialized

    Dec-21 10:20:48 PM BLRadar start User Defined Motion Code has been loaded

    Dec-21 10:20:48 PM BLRadar start Sensors and Active Zones have been loaded.

    Dec-21 10:20:46 PM BLRadar start Checking devices owned by BLRadar

    Dec-21 10:20:46 PM BLRadar start Loaded configuration successfully

    Dec-21 10:20:45 PM BLRadar start BLRadar version is: 2.0.110.0

    Dec-21 10:20:45 PM BLRadar start Initializing BLRadar...

    Dec-21 10:20:45 PM Info Plugin BLRadar has connected. IP:127.0.0.1:59342

    Dec-21 10:20:45 PM Updater Re-initializing plugin after update.

    Dec-21 10:20:45 PM Updater Install/Update of package BLRadar failed.

    Dec-21 10:20:45 PM Updater Error Installation of package BLRadar failed. Try disabling the plugin first, then re-try the update.

    Dec-21 10:20:45 PM Updater Error Copying source to C:\Program Files (x86)\HomeSeer HS3\HSPI_BLRadar.exe, detailed error: The process cannot access the file 'C:\Program Files (x86)\HomeSeer HS3\HSPI_BLRadar.exe' because it is being used by another process.

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\HSPI_BLRadar.exe

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\BLHelp\BLRadar\Images\maintainMovementPage.jpg

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\BLHelp\BLRadar\Images\addSensorPage.jpg

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\BLHelp\BLRadar\Images\optionsPage.jpg

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\BLHelp\BLRadar\Images\webInterface.jpg

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\BLHelp\BLRadar\BLRadar_Help.asp

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\Images\BLRadar\sound.gif

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\Images\BLRadar\noecho.gif

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\Images\BLRadar\maintain_motionsensor.gif

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\Images\BLRadar\maintain_duskdawnsensor.gif

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\Images\BLRadar\maintain_activezone.gif

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\Images\BLRadar\light.gif

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\Images\BLRadar\hspi_blradar.gif

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\Images\BLRadar\udmc.gif

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\Images\BLRadar\event.gif

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\Images\BLRadar\echo.gif

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\Images\BLRadar\dark.gif

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\Images\BLRadar\battery.gif

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\Images\BLRadar\activezoneon.gif

    Dec-21 10:20:45 PM Updater Copying file: C:\Program Files (x86)\HomeSeer HS3\html\Images\BLRadar\activezoneoff.gif

    Dec-21 10:20:45 PM Updater Installing package BLRadar

    Dec-21 10:20:45 PM Updater Update HSPI_BLRadar.exe downloaded successfully

    Dec-21 10:20:42 PM Updater Downloading update: BLRadar

    Dec-21 10:20:22 PM Info Plugin BLRadar with instance: has disconnected

    Dec-21 10:20:22 PM Updater Plugin is loaded, unloading before updating.

    Dec-21 10:20:22 PM Updater Starting download of updates
    Last edited by BMXdad; December 21st, 2015, 10:31 PM.

  • #2
    I had to install the update twice today to get it done. However, in my case, with the first try, my antivirus software (Norton) had flagged a couple of the files and blocked them from being used. I had Norton make an exception for the files, but had to reinstall the plugin to get it to work.

    Elliott

    Comment


    • #3
      The BLRadar plug-in has a funny quirk when you want to update, in that you have to disable the plug-in then restart HS3 before you go to the updater and run the update (and re-enable the plug-in).
      Nicolai L

      Comment


      • #4
        Originally posted by NicolaiL View Post
        The BLRadar plug-in has a funny quirk when you want to update, in that you have to disable the plug-in then restart HS3 before you go to the updater and run the update (and re-enable the plug-in).
        Yes it does and I am not sure why it is doing that. It is on my list to fix it but I am currently stumped as to why it fails to update. I think the plugin is not shutdown when HS3 tries to update it but I am not sure why yet.
        Cheers,
        Bob
        Web site | Help Desk | Feature Requests | Message Board

        Comment


        • #5
          Originally posted by Blade View Post
          Yes it does and I am not sure why it is doing that. It is on my list to fix it but I am currently stumped as to why it fails to update. I think the plugin is not shutdown when HS3 tries to update it but I am not sure why yet.
          Yes, and all your other plug-ins don't have this issue. For me it's not a big deal as I always shutdown HS and do a backup before doing any updates anyway.
          Nicolai L

          Comment


          • #6
            Shut down and back up.

            When you say shut down hs and do backup what type of backup are you doing.

            Entire machine, HS directory to zip, Server backup ?

            Just looking for the quickest on demand backup path.

            Comment


            • #7
              Originally posted by BMXdad View Post
              When you say shut down hs and do backup what type of backup are you doing.

              Entire machine, HS directory to zip, Server backup ?

              Just looking for the quickest on demand backup path.
              I always back up the whole of the HS3 folder to a separate folder. If i need to restore I just copy that folder back again. Just bear in mind you can only do the copy when HS3 is shut down.
              Nicolai L

              Comment


              • #8
                Yup that is one of the ways

                I also backup the hole machine.

                Comment


                • #9
                  Still having this problem with 116 update and added to Norton exclude and sonar exclude. Not sure what is going on. I have even shut Norton down and still had no success.

                  Comment


                  • #10
                    2.0.116.0 Update

                    Originally posted by BMXdad View Post
                    Still having this problem with 116 update and added to Norton exclude and sonar exclude. Not sure what is going on. I have even shut Norton down and still had no success.
                    My BLRadar appears to be working normally. However, on the Manage Plugins page it is at the bottom under a heading of "Remote Plug-ins." It states "enable to obtain a license," but there is no button to enable, just a button to disconnect. The pull-down tab for the plug-ins allows one to get to the BLRadar plug-in page, where everything appears to be working.

                    Elliott

                    Comment


                    • #11
                      Originally posted by Richel View Post
                      My BLRadar appears to be working normally. However, on the Manage Plugins page it is at the bottom under a heading of "Remote Plug-ins." It states "enable to obtain a license," but there is no button to enable, just a button to disconnect. The pull-down tab for the plug-ins allows one to get to the BLRadar plug-in page, where everything appears to be working.

                      Elliott
                      So, when I retarted HS3, I got the error message in the startup log that the BLRadar HSPI was missing. I downloaded and re-installed the plug-in and everything is working as it should.

                      Elliott

                      Comment


                      • #12
                        Norton is not your friend. IMO it is the worst software you can use. For the most part the Windows firewall works fine. I use ESET for virus scanner - no issues
                        Cheers,
                        Bob
                        Web site | Help Desk | Feature Requests | Message Board

                        Comment


                        • #13
                          Why do you feel Norton is so bad? I have been running it on 8 computers for several years now and no major issues.

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