On 4/2/19 I started to get some errors listed in the Windows Event Viewer (see below). These errors cause HS3.exe to crash (I have it set to restart on errors). It has happened 12 times since 4/2/19 but I see no pattern of when it happens. I know that on some of the days it has crashed HS3 has been running for days with no one accessing the web interface or making any changes to any configuration or running any device history reports or graphs.
Since it can be up to a week between crashes I have not turned on any debug logging yet but can if that is the next step. I'm glad to provide any additional information or testing, just point me in the right direction to help.
Thanks
John
SYSTEM CONFIG:
Current Date/Time: 6/13/2019 12:44:13 PM
HomeSeer Version: HS3 Pro Edition 3.0.0.534
Operating System: Microsoft Windows 10 Pro - Work Station
System Uptime: 0 Days 19 Hours 7 Minutes 27 Seconds
IP Address: 192.168.0.22
Number of Devices: 401
Number of Events: 44
Available Threads: 400
HSTouch Enabled: True
Event Threads: 0
Event Trigger Eval Queue: 0
Event Trigger Priority Eval Queue: 0
Device Exec Queue: 0
HSTouch Event Queue: 0
Email Send Queue: 0
Anti Virus Installed: Windows Defender
In Virtual Machine: No MFG: intel corporation
Enabled Plug-Ins
2.0.59.0: BLBackup
2.0.24.0: BLUPS
1.3.7.3: Device History
3.0.0.65: EasyTrigger
3.0.0.14: NetCAM
3.0.1.15: weatherXML
3.0.1.252: Z-Wave
EVENT VIEWER ERRORS:
Log Name: Application
Source: .NET Runtime
Date: 6/12/2019 5:32:11 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: BlueRiver
Description:
Application: HSPI_SKWARE_DEVICE_HISTORY.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at System.Runtime.Remoting.Messaging.LogicalCallContext.Propaga teIncomingHeadersToCallContext(System.Runtime.Remoting.Messa ging.IMessage)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(Syst em.Runtime.Remoting.Proxies.MessageData ByRef, Int32)
at HomeSeerAPI.IHSApplication.ClearINISection(System.String, System.String)
at HSPI_SKWARE_DEVICE_HISTORY.PluginSettings.Save()
at HSPI_SKWARE_DEVICE_HISTORY.PluginSettings.Finalize()
———————————————————
Log Name: Application
Source: Application Error
Date: 6/12/2019 5:32:12 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: BlueRiver
Description:
Faulting application name: HSPI_SKWARE_DEVICE_HISTORY.exe, version: 1.3.7.3, time stamp: 0x5ca546f8
Faulting module name: mscorlib.ni.dll, version: 4.7.3416.0, time stamp: 0x5cabfb31
Exception code: 0xc0000005
Fault offset: 0x00435c72
Faulting process id: 0x430
Faulting application start time: 0x01d520abf4cf36d6
Faulting application path: C:\Program Files (x86)\HomeSeer HS3\HSPI_SKWARE_DEVICE_HISTORY.exe
Faulting module path: C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\mscorlib\a5a4 7e8e5e2880adecca43eb928673f1\mscorlib.ni.dll
Report Id: f4261551-ee41-42b5-a1b0-e37fa38d7972
Faulting package full name:
Faulting package-relative application ID:
HSPI_SKWARE_DEVICE_HISTORY.ini CONTENTS:
[ChartParameters]
331=1,True,3,2,2,*,*,,,1
315=1,False,7,1,2,*,*,,,1
212=2,False,7,1,2,*,*,,,1
244=2,False,24,2,1,*,*,,,1
325=2,True,7,2,2,*,*,,,1
76=2,False,10,2,2,*,*,,,1
182=1,False,6,2,1,*,*,,,1
185=1,False,6,2,1,*,*,,,1
108=2,False,7,2,2,*,*,,,1
125=2,False,7,2,2,*,*,,,1
228=2,False,7,2,2,*,*,,,1
204=2,False,7,2,2,*,*,,,1
75=2,False,7,2,3,*,*,,,1
316=1,False,7,2,2,*,*,,,1
61=2,False,30,2,2,*,*,,,1
63=2,False,24,2,1,*,*,,,1
[Favorites]
dGVtcCAx={"PrimaryDevice":{"Ref":331,"Name":"Motion Temperature","Location1":"Bathroom","Location2":"1st Floor","HasRange":true,"Labels":{}},"Y1Devices":[{"Ref":331,"Name":"Motion Temperature","Location1":"Bathroom","Location2":"1st Floor","HasRange":true,"Labels":{}},{"Ref":212,"Name":"Tempe rature","Location1":"Family Room","Location2":"1st Floor","HasRange":true,"Labels":{}},{"Ref":39,"Name":"Motion Temperature","Location1":"Garage","Location2":"1st Floor","HasRange":true,"Labels":{}}],"Y2Devices":[],"StyleParameters":{"NameSuffix":"","DurationType":1,"Period Type":2,"Periods":1,"FromDate":"2019-03-22T00:00:00-06:00","ToDate":"2019-03-23T18:59:00.5409746-06:00","Style":1,"Style2":1,"ShowTitle":true,"UseMarkers":tr ue,"UseMarkers2":true,"Height":480,"Width":640,"DisplayHeigh t":480,"DisplayWidth":640,"RotateDegrees":0,"FontSize":10,"L ineWidth":1,"Title":"Motion Temperature Device Values Over Time","Y1Label":"Values","Y2Label":"","XLabel":"Date/Time","ShowLegend":true,"ValueType":1,"TransparentBG":false, "ImageBGColor":"White","ChartBGColor":"WhiteSmoke","AxisLine Color":"DimGray","TickMarkColor":"Gray","GridLineColor":"Gai nsboro","TextColor":"Black","Y1AxisMin":"Auto","Y1AxisMax":" Auto","Y2AxisMin":"Auto","Y2AxisMax":"Auto"}}
[Options]
MonitoredDevices=331,212,39,204,184,181,186,185,182,108,244, 125,236,325,323,228,373,168,377,220,78,75,76,177,174,175,63, 60,61,279,276,277,316,315,455
LogLevelHS=4
LogLevelFile=4
Limit=365
Version=1.3.7
ValueTableHeight=0
DefaultSortCol=CHANGE_DATE
DefaultSortDir=1
DefaultChartStyle=2
ShowTitle=True
ChartTitle=%DEVICENAME% Device Values Over Time
DefaultMarkers=False
DeviceCharts=True
DefaultDurationType=2
DefaultPeriods=7
DefaultPeriodType=2
ChartWidth=1280
ChartHeight=960
DisplayWidth=640
DisplayHeight=480
FontSize=10
LineWidth=1
DateVacuumed=12:00:00 AM
Since it can be up to a week between crashes I have not turned on any debug logging yet but can if that is the next step. I'm glad to provide any additional information or testing, just point me in the right direction to help.
Thanks
John
SYSTEM CONFIG:
Current Date/Time: 6/13/2019 12:44:13 PM
HomeSeer Version: HS3 Pro Edition 3.0.0.534
Operating System: Microsoft Windows 10 Pro - Work Station
System Uptime: 0 Days 19 Hours 7 Minutes 27 Seconds
IP Address: 192.168.0.22
Number of Devices: 401
Number of Events: 44
Available Threads: 400
HSTouch Enabled: True
Event Threads: 0
Event Trigger Eval Queue: 0
Event Trigger Priority Eval Queue: 0
Device Exec Queue: 0
HSTouch Event Queue: 0
Email Send Queue: 0
Anti Virus Installed: Windows Defender
In Virtual Machine: No MFG: intel corporation
Enabled Plug-Ins
2.0.59.0: BLBackup
2.0.24.0: BLUPS
1.3.7.3: Device History
3.0.0.65: EasyTrigger
3.0.0.14: NetCAM
3.0.1.15: weatherXML
3.0.1.252: Z-Wave
EVENT VIEWER ERRORS:
Log Name: Application
Source: .NET Runtime
Date: 6/12/2019 5:32:11 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: BlueRiver
Description:
Application: HSPI_SKWARE_DEVICE_HISTORY.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at System.Runtime.Remoting.Messaging.LogicalCallContext.Propaga teIncomingHeadersToCallContext(System.Runtime.Remoting.Messa ging.IMessage)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(Syst em.Runtime.Remoting.Proxies.MessageData ByRef, Int32)
at HomeSeerAPI.IHSApplication.ClearINISection(System.String, System.String)
at HSPI_SKWARE_DEVICE_HISTORY.PluginSettings.Save()
at HSPI_SKWARE_DEVICE_HISTORY.PluginSettings.Finalize()
———————————————————
Log Name: Application
Source: Application Error
Date: 6/12/2019 5:32:12 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: BlueRiver
Description:
Faulting application name: HSPI_SKWARE_DEVICE_HISTORY.exe, version: 1.3.7.3, time stamp: 0x5ca546f8
Faulting module name: mscorlib.ni.dll, version: 4.7.3416.0, time stamp: 0x5cabfb31
Exception code: 0xc0000005
Fault offset: 0x00435c72
Faulting process id: 0x430
Faulting application start time: 0x01d520abf4cf36d6
Faulting application path: C:\Program Files (x86)\HomeSeer HS3\HSPI_SKWARE_DEVICE_HISTORY.exe
Faulting module path: C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\mscorlib\a5a4 7e8e5e2880adecca43eb928673f1\mscorlib.ni.dll
Report Id: f4261551-ee41-42b5-a1b0-e37fa38d7972
Faulting package full name:
Faulting package-relative application ID:
HSPI_SKWARE_DEVICE_HISTORY.ini CONTENTS:
[ChartParameters]
331=1,True,3,2,2,*,*,,,1
315=1,False,7,1,2,*,*,,,1
212=2,False,7,1,2,*,*,,,1
244=2,False,24,2,1,*,*,,,1
325=2,True,7,2,2,*,*,,,1
76=2,False,10,2,2,*,*,,,1
182=1,False,6,2,1,*,*,,,1
185=1,False,6,2,1,*,*,,,1
108=2,False,7,2,2,*,*,,,1
125=2,False,7,2,2,*,*,,,1
228=2,False,7,2,2,*,*,,,1
204=2,False,7,2,2,*,*,,,1
75=2,False,7,2,3,*,*,,,1
316=1,False,7,2,2,*,*,,,1
61=2,False,30,2,2,*,*,,,1
63=2,False,24,2,1,*,*,,,1
[Favorites]
dGVtcCAx={"PrimaryDevice":{"Ref":331,"Name":"Motion Temperature","Location1":"Bathroom","Location2":"1st Floor","HasRange":true,"Labels":{}},"Y1Devices":[{"Ref":331,"Name":"Motion Temperature","Location1":"Bathroom","Location2":"1st Floor","HasRange":true,"Labels":{}},{"Ref":212,"Name":"Tempe rature","Location1":"Family Room","Location2":"1st Floor","HasRange":true,"Labels":{}},{"Ref":39,"Name":"Motion Temperature","Location1":"Garage","Location2":"1st Floor","HasRange":true,"Labels":{}}],"Y2Devices":[],"StyleParameters":{"NameSuffix":"","DurationType":1,"Period Type":2,"Periods":1,"FromDate":"2019-03-22T00:00:00-06:00","ToDate":"2019-03-23T18:59:00.5409746-06:00","Style":1,"Style2":1,"ShowTitle":true,"UseMarkers":tr ue,"UseMarkers2":true,"Height":480,"Width":640,"DisplayHeigh t":480,"DisplayWidth":640,"RotateDegrees":0,"FontSize":10,"L ineWidth":1,"Title":"Motion Temperature Device Values Over Time","Y1Label":"Values","Y2Label":"","XLabel":"Date/Time","ShowLegend":true,"ValueType":1,"TransparentBG":false, "ImageBGColor":"White","ChartBGColor":"WhiteSmoke","AxisLine Color":"DimGray","TickMarkColor":"Gray","GridLineColor":"Gai nsboro","TextColor":"Black","Y1AxisMin":"Auto","Y1AxisMax":" Auto","Y2AxisMin":"Auto","Y2AxisMax":"Auto"}}
[Options]
MonitoredDevices=331,212,39,204,184,181,186,185,182,108,244, 125,236,325,323,228,373,168,377,220,78,75,76,177,174,175,63, 60,61,279,276,277,316,315,455
LogLevelHS=4
LogLevelFile=4
Limit=365
Version=1.3.7
ValueTableHeight=0
DefaultSortCol=CHANGE_DATE
DefaultSortDir=1
DefaultChartStyle=2
ShowTitle=True
ChartTitle=%DEVICENAME% Device Values Over Time
DefaultMarkers=False
DeviceCharts=True
DefaultDurationType=2
DefaultPeriods=7
DefaultPeriodType=2
ChartWidth=1280
ChartHeight=960
DisplayWidth=640
DisplayHeight=480
FontSize=10
LineWidth=1
DateVacuumed=12:00:00 AM
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