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  • GaryDN
    replied
    Originally posted by SteveMSJ View Post

    Just to be clear, are you saying a backup and restore of HS fixed the issue, without a system restore?

    When you updated the HS3 plug-ins did you disable them first before updating?
    In HS4 the updater does usually manage to shut them down and then update them whereas the HS3 updater used to usually fail if you didn't stop them first. Perhaps the HS4 updater is causing an issue on your system if an HS3 plug-in is running when you update it?

    There seems to still be issues with the updater in HS4 which change between versions. Sometimes update icons don't show, sometimes the display freezes when you click on update and nothing happens. I have at least one report in about updater problems.

    Steve

    yes an HS restore only (using HS4 restore function) I agree that it feels like it is an HS updater issue. I had just updated the TUYA plugin the day before yours and no issues. this is why I am thinking it is a version 3 plugin issue, then again I would expect more people to be having issues.

    Leave a comment:


  • SteveMSJ
    replied
    Originally posted by GaryDN View Post
    yes I did try rebooting HS and a shutdown and restart of the pc. I did a backup restore of HS only. so something in HS is getting corrupt when I upgrade some plug-ins. it seems to be related to version 3 plugins so far.
    Just to be clear, are you saying a backup and restore of HS fixed the issue, without a system restore?

    When you updated the HS3 plug-ins did you disable them first before updating?
    In HS4 the updater does usually manage to shut them down and then update them whereas the HS3 updater used to usually fail if you didn't stop them first. Perhaps the HS4 updater is causing an issue on your system if an HS3 plug-in is running when you update it?

    There seems to still be issues with the updater in HS4 which change between versions. Sometimes update icons don't show, sometimes the display freezes when you click on update and nothing happens. I have at least one report in about updater problems.

    Steve

    Leave a comment:


  • GaryDN
    replied
    yes I did try rebooting HS and a shutdown and restart of the pc. I did a backup restore of HS only. so something in HS is getting corrupt when I upgrade some plug-ins. it seems to be related to version 3 plugins so far.

    Leave a comment:


  • SteveMSJ
    replied
    Originally posted by GaryDN View Post
    Thanks Steve, I will try swapping out that file and see if that fixes the issue. Hard drive passed all tests and the pc has not been crashing so this will be harder to find oh joy
    A system restore seems a bit extreme!
    I know you said you tried rebooting Homeseer but did you try rebooting the computer? It might be a process that HS is failing to shut down properly, that isn't fixed by restarting HS but would be fixed by rebooting the PC.
    Just thinking of ways of helping to narrow down the issue.

    Steve

    Leave a comment:


  • GaryDN
    replied
    Thanks Steve, I will try swapping out that file and see if that fixes the issue. Hard drive passed all tests and the pc has not been crashing so this will be harder to find oh joy

    Leave a comment:


  • SteveMSJ
    replied
    Originally posted by GaryDN View Post
    so a system restore fixed the issue so something is up with my install or hard drive great
    That sounds nasty

    I can't guess at what might be causing it. Perhaps some corruption of the homeseer library 'scheduler.dll'?

    Steve

    Leave a comment:


  • GaryDN
    replied
    so a system restore fixed the issue so something is up with my install or hard drive great

    Leave a comment:


  • GaryDN
    replied
    I did a system restore to fix that issue, I will try that again. below is the system profile

    Date/time=12/13/2021 9:08:40 AM Eastern Standard Time
    Version=HS4 Pro Edition 4.2.6.0 (Windows)
    License=Registered
    License ID=xxxxx
    MyHS Subscription=Basic
    MyHS Subscription Backup Interval=No Backup
    MyHS Subscription Max Cameras=1
    Confguration File=C:\Program Files (x86)\Homeseer HS4\Data\HomeSeerData.json
    In Virtual Machine=No MFG: ami corporation
    Antivirus=Windows Defender
    OS=Microsoft Windows 10 Home - Work Station
    OS Version=10.0.19044
    Uptime=0 Days 14 Hours 10 Minutes 3 Seconds
    User/Access= (Admin)
    Lan IP=90.0.0.51 (hs4)
    Client IP=90.0.0.137 (amontpellier-654-1-97-137.w90-0.abo.wanadoo.fr)
    WAN IP=()
    Device Count=640
    Event Count=160
    Last Event Ran=Homeseer : Jon00 Tile, Ran at 12/13/2021 9:00:00 AM
    # of unique event scripts=15
    Connected Speaker Clients=HS4 (127.0.0.1)EFAULT, (127.0.0.1):BIG6, HS4 (90.0.0.137):MOE
    Processor:=Intel64 Family 6 Model 92 Stepping 9 at 1.03 GHz
    Modules/Threads=132 Modules, 172 Threads
    Available Threads=1022
    System Load=201 Processes, 5% Load
    Free/Total Memory=4.75 GBytes / 7.85 GBytes (61% free)
    Free/Total Virtual Memory=5.78 GBytes / 9.10 GBytes (64% free)
    HomeSeer Memory Used=208 Mbytes
    Plugin Memory Used=25 EXE Plug-Ins using 906 Mbytes
    Plugins Installed=Arduino Plugin 1.0.0.131,Big6 3.34.0.0,BLBackup 2.0.63.0,BLEmail 2.0.10.0,BLLock 3.0.38.0,BLLogMonitor 4.0.0.0,BLRadar 2.0.145.0,Device History 3.2.0.2,EasyTrigger 3.0.0.74,Ecobee 4.0.15.0,EnvisaLink 3.0.0.42,HSBuddy 3.26.1114.49,JowiHue 2.1.1.11,Log2Text 3.0.0.0,Pushover 4.0.2.0,Pushover 3P 0.0.0.52,Rachio 4.0.2.0,Restart 1.0.0.7,rnbWeather 4.2.0.0,SDJ-Health 3.1.0.8,Tuya 4.0.34.0,Ultra1Wire3 3.0.7364.22993,UltraCID3 3.0.6681.34300,UltraMon3 3.0.6554.33094,X10 3.0.0.50,Z-Wave 3.0.9.0

    Leave a comment:


  • SteveMSJ
    replied
    Originally posted by GaryDN View Post
    so I rebooted homeseer, no change, deleted the plugin then rebooted again, installed the plugin same issue, upgraded to the beta version same issue. anything else to try?
    Hi GaryDN

    I also note this is similar to the problem you were having with other plug-ins that you reported in the following thread:
    error after updating to 3.26.1114.49 - HomeSeer Message Board

    I suspect that turning on debug mode in SDJ-Health isn't going to reveal any more useful information as the issue is probably within the HS3 Scheduler.hsapplication.RegisterPage() function. Maybe there is something in HS4 that is causing a conflict on your system. Try doing whatever you did to resolve your previous issue and see if it fixes it again.

    Your System Profile would still be useful.

    Steve

    Leave a comment:


  • SteveMSJ
    replied
    Originally posted by GaryDN View Post
    so I rebooted homeseer, no change, deleted the plugin then rebooted again, installed the plugin same issue, upgraded to the beta version same issue. anything else to try?
    Can you post your System Profile from the Tools>Help menu.

    Try disabling the plug-in then editing the SDJ-Health.ini file. Change 'LogLevel=?' to 'LogLevel=2'. Re-enable the plug-in and then post the log messages when the web pages are being registered and see if it gives any more clues. If not I will send you a version with more debugging to see if we can pin down the issue with the plug-in on your system.

    Steve

    Leave a comment:


  • GaryDN
    replied
    so I rebooted homeseer, no change, deleted the plugin then rebooted again, installed the plugin same issue, upgraded to the beta version same issue. anything else to try?

    Leave a comment:


  • SteveMSJ
    replied
    Originally posted by GaryDN View Post
    stopping restarting does not help, so the more menu button like the other plugins have so you can access settings

    below is the log

    12/12/2021 3:35:46 PM

    Legacy-Plugin
    SDJ-Health
    1 queued messages processed

    12/12/2021 3:35:46 PM

    Legacy-Plugin
    SDJ-Health
    LogScanTimer turned off as AutoScanning is turned off.

    12/12/2021 3:35:46 PM

    Legacy-Plugin
    SDJ-Health
    GeneralHealthTimer turned off as no interfaces set to be checked.

    12/12/2021 3:35:46 PM

    Legacy-Plugin
    SDJ-Health
    Read IgnoreChildList from INI, adding 0 devices.

    12/12/2021 3:35:46 PM

    Legacy-Plugin
    SDJ-Health
    Read Exclusion List from INI, adding 0 devices.

    12/12/2021 3:35:46 PM

    HomeSeer
    Plug-In
    Finished initializing plug-in SDJ-Health

    12/12/2021 3:35:46 PM

    HomeSeer
    Starting Plug-In
    SDJ-Health loaded in 15072 milliseconds

    12/12/2021 3:35:46 PM

    Legacy-Plugin
    SDJ-Health
    Activity Device #495 added to message queue for processing.

    12/12/2021 3:35:45 PM

    Legacy-Plugin
    SDJ-Health
    Activity Checking started.

    12/12/2021 3:35:45 PM

    Legacy-Plugin
    SDJ-Health
    Polling devices will start in 60 seconds

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #972

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #859

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #857

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #856

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #855

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #854

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #853

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #852

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #851

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #850

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #720

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #719

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #718

    12/12/2021 3:35:33 PM

    HomeSeer
    Starting Plug-In
    Plugin SDJ-Health started successfully in 373 milliseconds

    12/12/2021 3:35:33 PM

    Legacy-Plugin
    SDJ-Health
    Version 3.1.0.6 Initialized.

    12/12/2021 3:35:33 PM

    Legacy-Plugin
    SDJ-Health ERROR
    Registering Web Links (RegisterWebPage): Object reference not set to an instance of an object.

    12/12/2021 3:35:33 PM

    Legacy-Plugin
    SDJ-Health ERROR
    Registering Web Links (RegisterWebPage): Object reference not set to an instance of an object.

    12/12/2021 3:35:33 PM

    Legacy-Plugin
    SDJ-Health ERROR
    Registering Web Links (RegisterWebPage): Object reference not set to an instance of an object.

    12/12/2021 3:35:33 PM

    Legacy-Plugin
    SDJ-Health ERROR
    Registering Web Links (RegisterWebPage): Object reference not set to an instance of an object.

    12/12/2021 3:35:33 PM

    Legacy-Plugin
    SDJ-Health
    HS Major Version = 4

    12/12/2021 3:35:33 PM

    HomeSeer
    Starting Plug-In
    Initializing plugin SDJ-Health ...
    Sorry, I understand what you mean by the 'More' button now. This and the missing item in the Plugins menu dropdown are the same issue. The plug-in's web pages are not being registered as indicated by the log errors.
    I have never seen this happen and can't think why it should occur. Perhaps something has got corrupted when you upgraded.

    I suggest first try closing down HS4 and then restarting it.
    If that doesn't fix it try disabling the plug-in then go to Plugins>Add, search for SDJ-Health and reinstall it.

    Let me know how you get on.
    Steve
    ​​​​​​

    Leave a comment:


  • GaryDN
    replied
    stopping restarting does not help, so the more menu button like the other plugins have so you can access settings

    below is the log

    12/12/2021 3:35:46 PM

    Legacy-Plugin
    SDJ-Health
    1 queued messages processed

    12/12/2021 3:35:46 PM

    Legacy-Plugin
    SDJ-Health
    LogScanTimer turned off as AutoScanning is turned off.

    12/12/2021 3:35:46 PM

    Legacy-Plugin
    SDJ-Health
    GeneralHealthTimer turned off as no interfaces set to be checked.

    12/12/2021 3:35:46 PM

    Legacy-Plugin
    SDJ-Health
    Read IgnoreChildList from INI, adding 0 devices.

    12/12/2021 3:35:46 PM

    Legacy-Plugin
    SDJ-Health
    Read Exclusion List from INI, adding 0 devices.

    12/12/2021 3:35:46 PM

    HomeSeer
    Plug-In
    Finished initializing plug-in SDJ-Health

    12/12/2021 3:35:46 PM

    HomeSeer
    Starting Plug-In
    SDJ-Health loaded in 15072 milliseconds

    12/12/2021 3:35:46 PM

    Legacy-Plugin
    SDJ-Health
    Activity Device #495 added to message queue for processing.

    12/12/2021 3:35:45 PM

    Legacy-Plugin
    SDJ-Health
    Activity Checking started.

    12/12/2021 3:35:45 PM

    Legacy-Plugin
    SDJ-Health
    Polling devices will start in 60 seconds

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #972

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #859

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #857

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #856

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #855

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #854

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #853

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #852

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #851

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #850

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #720

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #719

    12/12/2021 3:35:44 PM

    Legacy-Plugin
    SDJ-Health
    PEData read successfully from child device #718

    12/12/2021 3:35:33 PM

    HomeSeer
    Starting Plug-In
    Plugin SDJ-Health started successfully in 373 milliseconds

    12/12/2021 3:35:33 PM

    Legacy-Plugin
    SDJ-Health
    Version 3.1.0.6 Initialized.

    12/12/2021 3:35:33 PM

    Legacy-Plugin
    SDJ-Health ERROR
    Registering Web Links (RegisterWebPage): Object reference not set to an instance of an object.

    12/12/2021 3:35:33 PM

    Legacy-Plugin
    SDJ-Health ERROR
    Registering Web Links (RegisterWebPage): Object reference not set to an instance of an object.

    12/12/2021 3:35:33 PM

    Legacy-Plugin
    SDJ-Health ERROR
    Registering Web Links (RegisterWebPage): Object reference not set to an instance of an object.

    12/12/2021 3:35:33 PM

    Legacy-Plugin
    SDJ-Health ERROR
    Registering Web Links (RegisterWebPage): Object reference not set to an instance of an object.

    12/12/2021 3:35:33 PM

    Legacy-Plugin
    SDJ-Health
    HS Major Version = 4

    12/12/2021 3:35:33 PM

    HomeSeer
    Starting Plug-In
    Initializing plugin SDJ-Health ...

    Leave a comment:


  • SteveMSJ
    replied
    Originally posted by GaryDN View Post
    running hs4 4.2.6.0, the more button is missing so I can not update the config. Plus it does not show up in the pull-down menu anymore - see pix
    I'm not sure what you mean by the 'more button is missing'?

    If SDJ-Health isn't showing in the Plugins drop down menu it suggests it isn't running, but that conflicts with it appearing to show it is running OKAY in the plug-in tile.
    Are there any messages in the log to suggest a problem?

    What happens if you disable and then re-enable the plugin?

    3.1.0.6. is the latest releases version. There is a beta 3.1.0.8. which is running reliably and I will be promoting to the released version in due course.

    Steve

    Leave a comment:


  • GaryDN
    started a topic upgraded to 3.1.0.6

    upgraded to 3.1.0.6

    running hs4 4.2.6.0, the more button is missing so I can not update the config. Plus it does not show up in the pull-down menu anymore - see pix


    Click image for larger version

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