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    #1

    Exceded inactivity period and failed poll

    My HS3 network is working well.

    I have a bunch of Aeon range extenders, and they all show up as "Exceded inactivity period and failed poll" even though they pass a connectivity test. I do want to be notified if one drops off, but how do I fix it so that under normal circumstances, they don't fail and give me a false positive on the SDJ report?

    I also have one of those combo motion/light/temp sensors and it's working great but reports "No status", and SDJ fails it with "Passed activity scan but Invalid State". Again, I want to know if it really disappears off the network, but I don't want it failed for whatever weird status code it's giving under normal conditions. What's the best way to do that?
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    #2
    Originally posted by mlevin77 View Post
    I have a bunch of Aeon range extenders, and they all show up as "Exceded inactivity period and failed poll" even though they pass a connectivity test. I do want to be notified if one drops off, but how do I fix it so that under normal circumstances, they don't fail and give me a false positive on the SDJ report?that?
    I don't have any range extenders. How are they represented in HS? A single root device or do they have any child/features?

    If the plug-in is polling them, then it means that HS is reporting that they can be polled for status. However, I suspect in reality they can't be polled, which is why they fail. You could test this by doing a manual poll from the HS web interface and see what happens. If the root, and/or any children/features if they have any, don't update their time stamp and they don't respond to a poll then there isn't anything that can be done from a plug-in to test them. The Z-Wave plug-in doesn't expose the 'Test Connectivity' function to be used from scripting or other plug-ins. If the above is the case then I would just exclude them from the scan by selecting them in the list of devices to be excluded.

    Originally posted by mlevin77 View Post
    I also have one of those combo motion/light/temp sensors and it's working great but reports "No status", and SDJ fails it with "Passed activity scan but Invalid State". Again, I want to know if it really disappears off the network, but I don't want it failed for whatever weird status code it's giving under normal conditions. What's the best way to do that?
    HS puts a device in 'Invalid State' if it doesn't receive a valid response from the device when it controls it. This doesn't necessarily mean that the device didn't receive and act on the command, just that a successful acknowledgement didn't get back to HS within the timeout period. This is usually an indication of communication issues on a network. I would normally suggest investigating why you are getting these but If you want to ignore them just deselect the 'Check for Invalid State' for the particular interface on the SDJ-Health General Devices page.

    I hope this helps.

    Steve
    • Likes 1

    Comment

      #3
      Thanks Steve! It's a single root, no children/features. How do I manually Poll it? I can see how to Test Connectivity, but how do I manually Poll? It is true that there's no "last change" value shown, does that mean it's hopeless to try to monitor them?

      > Deselect the 'Check for Invalid State' for the particular interface on the SDJ-Health General Devices page.

      so this is global for all devices, right - can't set it for a specific device(s)?

      Comment

        #4
        Originally posted by mlevin77 View Post
        Thanks Steve! It's a single root, no children/features. How do I manually Poll it? I can see how to Test Connectivity, but how do I manually Poll?
        Make sure on your device that this is NOT checked:

        Click image for larger version Name: Capture1.PNG Views: 107 Size: 17.7 KB ID: 1520844


        To manually poll individual devices setup an event like below. In your case, make sure you select root devices. Manually run the event.

        Click image for larger version Name: Capture.PNG Views: 113 Size: 28.0 KB ID: 1520843
        Check your device again after running the event and hopefully there should be a last change timestamp update.
        • Likes 1

        Comment

          #5
          Originally posted by mlevin77 View Post
          Thanks Steve! It's a single root, no children/features. How do I manually Poll it? I can see how to Test Connectivity, but how do I manually Poll? It is true that there's no "last change" value shown, does that mean it's hopeless to try to monitor them?

          > Deselect the 'Check for Invalid State' for the particular interface on the SDJ-Health General Devices page.

          so this is global for all devices, right - can't set it for a specific device(s)?
          To manually poll just click on the icon with a capital ‘A’ in HS4 list view.

          You probably can’t monitor them.

          The Invalid State check is per interface not per device. So you can turn it off for Z-Wave say but on for other technologies.

          Steve

          Comment

            #6
            Originally posted by TC1 View Post

            Make sure on your device that this is NOT checked:

            Click image for larger version Name: Capture1.PNG Views: 107 Size: 17.7 KB ID: 1520844


            To manually poll individual devices setup an event like below. In your case, make sure you select root devices. Manually run the event.

            Click image for larger version Name: Capture.PNG Views: 113 Size: 28.0 KB ID: 1520843
            Check your device again after running the event and hopefully there should be a last change timestamp update.
            hmm the interface you're showing is HS4, right? I'm running HS3 and I don't recognize where this would be.

            Comment

              #7
              Originally posted by mlevin77 View Post

              hmm the interface you're showing is HS4, right? I'm running HS3 and I don't recognize where this would be.
              Which part? The device features (first image) or events (second image)?

              Comment

                #8
                Originally posted by SteveMSJ View Post

                To manually poll just click on the icon with a capital ‘A’ in HS4 list view.
                mlevin77 .
                To manual poll a device in HS3 is similar to HS4 but the icon is different, it is a blue icon showing an antenna with radiating waves. Filter your Device List to just show the devices you want to poll then click the manual poll icon in the little row of icons near the top right of the screen.

                Steve

                Comment

                  #9
                  Aha! done, here's what I see:

                  3 @ Polling: Aeon Labs Repeater Slave v6 (node 65) (Status is: 0)
                  2 @ Polling: Aeon Labs Repeater Slave (v6) node 66 (Status is: 0)
                  1 @ Polling: Aeon Labs Repeater Slave (Status is: (Result not set by Plugin))
                  0 @ Polling: Aeon Labs Repeater Slave Node 4 (Status is: (Result not set by Plugin))
                  Done

                  Comment

                    #10
                    Originally posted by mlevin77 View Post
                    Aha! done, here's what I see:

                    3 @ Polling: Aeon Labs Repeater Slave v6 (node 65) (Status is: 0)
                    2 @ Polling: Aeon Labs Repeater Slave (v6) node 66 (Status is: 0)
                    1 @ Polling: Aeon Labs Repeater Slave (Status is: (Result not set by Plugin))
                    0 @ Polling: Aeon Labs Repeater Slave Node 4 (Status is: (Result not set by Plugin))
                    Done
                    That's interesting.

                    If you are prepared to pursue this further could you do the following for me:
                    • Set Device Ref numbers to be displayed if not already set. I can't remember where this is in HS3 but probably on the Custom tab of the SetUp menu.
                    • Filter your device page so it just showing the 4 devices, as the poll results in the quoted post, and post a screenshot.
                    • Click on the Poll icon again and post the results to see if they are identical to the previous post.
                    • Go to the 'Plug-ins>SDJ-Health>Plug-in Config' page and select LogLevel=2 for debugging.
                    • Go to the 'Plug-ins>SDJ-Health>General Devices' page and click on the 'Run' button on the Z-Wave interface section to manually run a scan of Z-Wave devices.
                    • Wait for the scan to complete which might take a while depending on what you have the minimum interval between polls set to.
                    • Go back to the 'Plug-ins>SDJ-Health>Plug-in Config' page and select LogLevel=1 or 0, up to you.
                    • Post your log between the entries for the LogLevel being changed to 2 and back to 1.
                    Thanks,
                    Steve

                    Comment

                      #11
                      Thanks Steve! Here it is:
                      Click image for larger version Name: Screen Shot 2022-01-16 at 6.53.54 AM.jpg Views: 310 Size: 46.8 KB ID: 1520930
                      Click image for larger version Name: Screen Shot 2022-01-16 at 6.54.12 AM.jpg Views: 85 Size: 51.8 KB ID: 1520931
                      n-16 6:56:31 AM SDJ-Health LogLevel changed To 1
                      Jan-16 6:56:26 AM Z-Wave Device: Node 32 Z-Wave Amperes Set to 0.051 (0.051 Amperes)
                      Jan-16 6:56:18 AM email Email successfully sent to ...
                      Jan-16 6:56:16 AM SDJ-Health Debug - SetDeviceStatusScanFinished SType = 0
                      Jan-16 6:56:16 AM SDJ-Health Written general health report to file C:\Program Files (x86)\HomeSeer HS3/html/SDJ-Health/SDJ-Health General Report-1.html
                      Jan-16 6:56:16 AM SDJ-Health Written general health report to file C:\Program Files (x86)\HomeSeer HS3/html/SDJ-Health/SDJ-Health General Report-0.html
                      Jan-16 6:56:16 AM SDJ-Health Debug - Log scanning completed
                      Jan-16 6:56:16 AM SDJ-Health Debug - 0 entries matched from 0 for Z-Wave.
                      Jan-16 6:56:16 AM SDJ-Health Debug - Scanning for Z-Wave...
                      Jan-16 6:56:16 AM SDJ-Health Debug - 0 entries matched from 0 for Jon00 DataScraper.
                      Jan-16 6:56:16 AM SDJ-Health Debug - Scanning for Jon00 DataScraper...
                      Jan-16 6:56:16 AM SDJ-Health Debug - 0 entries matched from 0 for UltraLog3.
                      Jan-16 6:56:16 AM SDJ-Health Debug - Scanning for UltraLog3...
                      Jan-16 6:56:16 AM SDJ-Health Debug - 0 entries matched from 0 for NetCAM.
                      Jan-16 6:56:16 AM SDJ-Health Debug - Scanning for NetCAM...
                      Jan-16 6:56:16 AM SDJ-Health Debug - 0 entries matched from 0 for SDJ-Health.
                      Jan-16 6:56:16 AM SDJ-Health Debug - Scanning for SDJ-Health...
                      Jan-16 6:56:16 AM SDJ-Health Debug - 0 entries matched from 0 for Jon00.
                      Jan-16 6:56:16 AM SDJ-Health Debug - Scanning for Jon00...
                      Jan-16 6:56:16 AM SDJ-Health Debug - 0 entries matched from 0 for No Interface.
                      Jan-16 6:56:16 AM SDJ-Health Debug - Scanning for No Interface...
                      Jan-16 6:56:16 AM SDJ-Health Debug - 0 entries matched from 0 for Jon00 BBC Weather.
                      Jan-16 6:56:16 AM SDJ-Health Debug - Scanning for Jon00 BBC Weather...
                      Jan-16 6:56:16 AM SDJ-Health Debug - Log for last 24 hours has 4240 entries to search.
                      Jan-16 6:56:16 AM Event Event Trigger "Maintenance HomeSeer status check"
                      Jan-16 6:56:16 AM SDJ-Health Debug - Scanning Log for matching entries on all interfaces...
                      Jan-16 6:56:16 AM SDJ-Health Debug - SetDeviceStatusScanFinished SType = 3
                      Jan-16 6:56:16 AM SDJ-Health Debug - Child device so report on its parent #145
                      Jan-16 6:56:16 AM SDJ-Health Debug - Found Invalid State device #148
                      Jan-16 6:56:16 AM SDJ-Health Debug - Scanning Devices for Invalid State...
                      Jan-16 6:56:16 AM SDJ-Health Debug - SetDeviceStatusScanStart SType = 2
                      Jan-16 6:56:16 AM SDJ-Health Debug - SetDeviceStatusScanFinished SType = 2
                      Jan-16 6:56:16 AM SDJ-Health Debug - Polling inactive devices completed.
                      Jan-16 6:56:16 AM SDJ-Health 9 devices polled. 4 successfully, 5 failed.
                      Jan-16 6:56:16 AM SDJ-Health Warning - Z-Wave device #5 poll failed.
                      Jan-16 6:56:16 AM SDJ-Health Debug - Poll Time : 16 milliseconds
                      Jan-16 6:56:16 AM SDJ-Health Debug - Poll result for #5 Result = 8 : Value = -5
                      Jan-16 6:56:16 AM SDJ-Health Debug - Polling Device #5 on interface Z-Wave. TimeOut = 4000 milliseconds
                      Jan-16 6:56:06 AM SDJ-Health Debug - Poll attempt 1 of 3 : Polling Standalone device Aeon Labs Repeater Slave Node 4
                      Jan-16 6:56:06 AM SDJ-Health Warning - Z-Wave device #373 poll failed.
                      Jan-16 6:56:06 AM SDJ-Health Debug - Poll Time : 17 milliseconds
                      Jan-16 6:56:06 AM SDJ-Health Debug - Poll result for #373 Result = 8 : Value = -5
                      Jan-16 6:56:06 AM SDJ-Health Debug - Polling Device #373 on interface Z-Wave. TimeOut = 4000 milliseconds
                      Jan-16 6:55:56 AM SDJ-Health Debug - Poll attempt 1 of 3 : Polling Standalone device Aeon Labs Repeater Slave
                      Jan-16 6:55:56 AM SDJ-Health Warning - Z-Wave device #311 poll failed.
                      Jan-16 6:55:56 AM SDJ-Health Debug - Poll Time : 17 milliseconds
                      Jan-16 6:55:56 AM SDJ-Health Debug - Poll result for #311 Result = 8 : Value = -5
                      Jan-16 6:55:56 AM SDJ-Health Debug - Polling Device #311 on interface Z-Wave. TimeOut = 4000 milliseconds
                      Jan-16 6:55:46 AM SDJ-Health Debug - Poll attempt 3 of 3 : Polling Child device Color Control Blue Channel
                      Jan-16 6:55:46 AM SDJ-Health Warning - Z-Wave device #310 poll failed.
                      Jan-16 6:55:46 AM SDJ-Health Debug - Poll Time : 17 milliseconds
                      Jan-16 6:55:46 AM SDJ-Health Debug - Poll result for #310 Result = 8 : Value = -5
                      Jan-16 6:55:46 AM SDJ-Health Debug - Polling Device #310 on interface Z-Wave. TimeOut = 4000 milliseconds
                      Jan-16 6:55:38 AM Z-Wave Device: 1st floor Laundry Power Set to 1.081 (W)
                      Jan-16 6:55:38 AM Z-Wave Device: 1st floor Laundry Watts Set to 1.081 (1.081 Watts)
                      Jan-16 6:55:36 AM SDJ-Health Debug - Poll attempt 2 of 3 : Polling Child device Color Control Green Channel
                      Jan-16 6:55:36 AM SDJ-Health Warning - Z-Wave device #309 poll failed.
                      Jan-16 6:55:36 AM SDJ-Health Debug - Poll Time : 16 milliseconds
                      Jan-16 6:55:36 AM SDJ-Health Debug - Poll result for #309 Result = 8 : Value = -5
                      Jan-16 6:55:36 AM SDJ-Health Debug - Polling Device #309 on interface Z-Wave. TimeOut = 4000 milliseconds
                      Jan-16 6:55:26 AM SDJ-Health Debug - Poll attempt 1 of 3 : Polling Child device Color Control Red Channel
                      Jan-16 6:55:26 AM SDJ-Health Z-Wave device #194 polled succesfully.
                      Jan-16 6:55:26 AM SDJ-Health Debug - Poll Time : 382 milliseconds
                      Jan-16 6:55:26 AM SDJ-Health Debug - Poll result for #194 Result = 1 : Value = 0
                      Jan-16 6:55:25 AM SDJ-Health Debug - Polling Device #194 on interface Z-Wave. TimeOut = 4000 milliseconds
                      Jan-16 6:55:15 AM SDJ-Health Debug - Poll attempt 1 of 3 : Polling Standalone device Mike's gym shower fan/light
                      Jan-16 6:55:15 AM SDJ-Health Z-Wave device #193 polled succesfully.
                      Jan-16 6:55:15 AM SDJ-Health Debug - Poll Time : 397 milliseconds
                      Jan-16 6:55:15 AM SDJ-Health Debug - Poll result for #193 Result = 1 : Value = 0
                      Jan-16 6:55:15 AM SDJ-Health Debug - Polling Device #193 on interface Z-Wave. TimeOut = 4000 milliseconds
                      Jan-16 6:55:05 AM SDJ-Health Debug - Poll attempt 1 of 3 : Polling Standalone device Mike's office main ceiling lights
                      Jan-16 6:55:05 AM SDJ-Health Z-Wave device #118 polled succesfully.
                      Jan-16 6:55:05 AM SDJ-Health Debug - Poll Time : 387 milliseconds
                      Jan-16 6:55:05 AM SDJ-Health Debug - Poll result for #118 Result = 1 : Value = 0
                      Jan-16 6:55:04 AM SDJ-Health Debug - Polling Device #118 on interface Z-Wave. TimeOut = 4000 milliseconds
                      Jan-16 6:54:54 AM SDJ-Health Debug - Poll attempt 1 of 3 : Polling Standalone device Ceiling light switch - Jasco Switch Binary Node 30
                      Jan-16 6:54:54 AM SDJ-Health Z-Wave device #117 polled succesfully.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Poll Time : 385 milliseconds
                      Jan-16 6:54:54 AM SDJ-Health Debug - Poll result for #117 Result = 1 : Value = 0
                      Jan-16 6:54:54 AM SDJ-Health Debug - Polling Device #117 on interface Z-Wave. TimeOut = 4000 milliseconds
                      Jan-16 6:54:54 AM SDJ-Health Debug - Poll attempt 1 of 3 : Polling Standalone device Wall light switch - Jasco Switch Binary Node 29
                      Jan-16 6:54:54 AM SDJ-Health Warning - Failed to read gSendTimeout from ZWINIFILE. Assume = 4000 milliseconds
                      Jan-16 6:54:54 AM SDJ-Health Debug - Reading ZWaveTimeout...
                      Jan-16 6:54:54 AM SDJ-Health Debug - Polling inactive devices...
                      Jan-16 6:54:54 AM SDJ-Health Debug - SetDeviceStatusScanStart SType = 1
                      Jan-16 6:54:54 AM SDJ-Health Debug - SetDeviceStatusScanFinished SType = 1
                      Jan-16 6:54:54 AM SDJ-Health Debug - Scanning finished. 39 Parent or Individual devices found and all child devices scanned.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Child Device #95 is on IgnoreChildList so excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Child Device #94 is on IgnoreChildList so excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Child Device #86 is on IgnoreChildList so excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Child Device #85 is on IgnoreChildList so excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Child Device #76 is on IgnoreChildList so excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Child Device #75 is on IgnoreChildList so excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Device #60 excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Child Device #50 is on IgnoreChildList so excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Child Device #49 is on IgnoreChildList so excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Device #31 excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Device #3 excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Device #243 excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Device #222 excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Device #185 excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Device #175 excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Device #171 excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Device #145 excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Device #140 excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Device #133 excluded from scan.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Scanning Z-Wave devices...
                      Jan-16 6:54:54 AM SDJ-Health Debug - Scanning Devices for activity...
                      Jan-16 6:54:54 AM SDJ-Health Debug - SetDeviceStatusScanStart SType = 0
                      Jan-16 6:54:54 AM SDJ-Health Debug - General Health child #232 OK.
                      Jan-16 6:54:54 AM SDJ-Health Debug - General Health checking associations of #232 with Parent.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Checking for General Health child devices.
                      Jan-16 6:54:54 AM SDJ-Health Debug - Checking for General Health devices...
                      Jan-16 6:54:54 AM SDJ-Health Debug - GeneralHealthTimer Triggered
                      Jan-16 6:54:43 AM SDJ-Health LogLevel changed To 2

                      Comment

                        #12
                        Originally posted by mlevin77 View Post
                        Thanks Steve! Here it is:
                        Thanks for that.

                        First thing to note is that HS is representing 2 of the devices differently to the other 2, even though they are all Aeon repeaters. Are they all the same version of the device? Did you notice anything different when you included the 4 devices into your network?

                        The results of the manual HomeSeer poll show the 2 devices (#308, #314) with 'No Status' returning a (Status is: 0) and the two devices showing a Status of 'Off' (#5, #373) failing with (Status isResult not set by Plugin)). I suspect in reality HomeSeer isn't actually polling any of these devices.

                        Looking at the debug log from the SDJ-Health scan I can see that attempts are made to poll the 2No devices (#5, #373), both of which fail, but not the other 2No devices (#308, #314). This will be because the Z-Wave plug-in reports that 2 of the devices can be polled and 2 can't be. SDJ-Health checks this before attempting a poll. If you click on a device, then on the Z-Wave tab, then on the little down arrow next to 'Information about Node ??', you will see 'Supports Status' with Yes or No. Yes means that the Z-Wave plug-in says the device can be polled, No says it can't.

                        For some reason HomeSeer has registered 2 of your devices differently to the other 2. Perhaps included with a different version of the Z-Wave pi or just that you wearing a different colour shirt at the time

                        All the above is a bit by the by as whatever HomeSeer is reporting it can't actually poll these devices. The 'Result=8: Value=-5' returned to SDJ-Health by the Z-Wave poll could mean anything but I am pretty sure you would get the same result even if you unplugged the device.

                        The upshot of the above is that the plug-in isn't going to be able to determine the state of the devices by polling, even the two that report that they can be polled.

                        One last chance is the LastChange time which is currently blank. Have you tried TC1 's suggestion of deselecting the 'Last Change Time updates on Status Change only' from the device Advanced tab and then doing a poll. I don't think it will make any difference but worth a try.

                        As I said before I would exclude these devices from the scan as you aren't going to get any useful information from SDJ-Health on them.

                        Steve

                        Comment

                          #13
                          > First thing to note is that HS is representing 2 of the devices differently to the other 2, even though they are all Aeon repeaters. Are they all the same version of the device? Did you notice anything different when you included the 4 devices into your network?

                          they are not the same model - 2 are old, 2 are newer.

                          > Have you tried TC1 's suggestion of deselecting the 'Last Change Time updates on Status Change only' from the device Advanced tab and then doing a poll.

                          no, sorry, I can't find the Advanced tab - where would that be on HS3?

                          Comment

                            #14
                            Originally posted by mlevin77 View Post

                            > Have you tried TC1 's suggestion of deselecting the 'Last Change Time updates on Status Change only' from the device Advanced tab and then doing a poll.

                            no, sorry, I can't find the Advanced tab - where would that be on HS3?
                            In HS3 I think it was the 'Configuration' tab.

                            Click on a device in your devices view. The 'Configuration' should be the default tab, but if not select it.

                            It is worded slightly different in HS3
                            'Do not update device last change time if device value does not change'
                            Deselect it.

                            Steve

                            Comment

                              #15
                              ah got it, done. I polled again, same result, nothing listed in Last Change.

                              Comment

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