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  • Ferret
    replied
    Good to know you finally got win10.
    Hope it fixes your crash issue.

    Leave a comment:


  • simonmason
    replied
    Originally posted by avargaskun View Post

    Hello! Once you confirm if this fixes the issue, it would be really helpful to investigate further if you could do the following:
    • Set the HSBuddy plug-in logging to "Debug" (in the plug-in configuration page)
    • Set the geofence sensitivity to "High"
    • Go into a geofence that causes the plugin to crash
    • Send me the contents of your HS3 log including the last few seconds leading up to the plug-in crash
    Thanks!
    My tests were unfortunately inconclusive so I have reset everything and turned on debugging as you suggest. Will keep you posted. Also, I think I mentioned that I am running Windows 7 on my server. Not sure if this matters. I do have a new server running on Windows 10 and I am slowly moving things across but haven't gotten to Homeseer yet.

    Leave a comment:


  • Ferret
    replied
    New to the app. Device details page? I've sent the bug report.
    But I have the fan control, and heat/cool setpoints set as favorites.
    When I try to click on the heating setpoint, cool setpoint or mode, there's nothing that shows control for it. Try to click on it and nothing.
    This issue has been mentioned in the past in the forum, but there was no answer to it.

    Leave a comment:


  • avargaskun
    replied
    Originally posted by Ferret View Post
    avargaskun I'm still wondering when the hsbuddy app will be fixed to change the heat/cool setpoints on my thermostat.
    Hi! I saw your bug report but it didn't have enough info to investigate. If you could do the following it would be really helpful:
    • Enable "Send on shake" and "Submit application logs" from the "Feedback" section of the HSBuddy app
    • Navigate to the device details page for your thermostat that is lacking the options to control the set points
    • Shake the phone and complete the bug report
    Thanks!

    Leave a comment:


  • avargaskun
    replied
    Originally posted by simonmason View Post
    I narrowed down the crashing. It started happening when I switched the geofence sensitivity on my phone to high. It crashes without fail each time I come home - heading in my house with a geofence. I think it is also happening when I head into my office which is also setup with a geofence. I have turned sensitivity down to low to see what happens. I will post here if it crashes again - or not.
    Hello! Once you confirm if this fixes the issue, it would be really helpful to investigate further if you could do the following:
    • Set the HSBuddy plug-in logging to "Debug" (in the plug-in configuration page)
    • Set the geofence sensitivity to "High"
    • Go into a geofence that causes the plugin to crash
    • Send me the contents of your HS3 log including the last few seconds leading up to the plug-in crash
    Thanks!

    Leave a comment:


  • Ferret
    replied
    Ok.

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  • simonmason
    replied
    I narrowed down the crashing. It started happening when I switched the geofence sensitivity on my phone to high. It crashes without fail each time I come home - heading in my house with a geofence. I think it is also happening when I head into my office which is also setup with a geofence. I have turned sensitivity down to low to see what happens. I will post here if it crashes again - or not.

    Leave a comment:


  • simonmason
    replied
    It's on the list!

    Leave a comment:


  • Ferret
    replied
    Heh. Not anymore. Win7 hit it's EOL 2 days ago.
    You might wanna upgrade.

    Leave a comment:


  • simonmason
    replied
    Ferret My server is running Windows 7 Enterprise. I keep it updated all of the time.

    Leave a comment:


  • Ferret
    replied
    There is another way. When you install HSBuddy on a phone, each one shows up as a client.
    When you set up an event, you can use the geofence and pick which device (client) to run that event.

    avargaskun I'm still wondering when the hsbuddy app will be fixed to change the heat/cool setpoints on my thermostat.

    simonmason Have you updated windows lately? I haven't had any problems with hsbuddy crashing hs3.

    Leave a comment:


  • simonmason
    replied
    The last two days I have returned home to a paralyzed house. Checking the server I find that hsbuddy has crashed? Any thoughts?

    Faulting application name: HSPI_HSBuddy.exe, version: 3.11.1229.18, time stamp: 0x5e0905ab
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.24545, time stamp: 0x5e0eb7f5
    Exception code: 0xe0434352
    Fault offset: 0x0000c5af
    Faulting process id: 0x13ec
    Faulting application start time: 0x01d5cc87dda09d21
    Faulting application path: C:\Program Files (x86)\HomeSeer HS3\HSPI_HSBuddy.exe
    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
    Report Id: 2c9a0773-387b-11ea-b89f-d050993e3013

    Leave a comment:


  • simonmason
    replied
    Just to clarify - based on my testing you have to use the same login if you are using myhs. I believe you can get around this by signing up for myhs pro which I think allows you to create multiple logins for myhs and also connect to multiple HS installations. I assume the only way you can setup multiple users to login hsbuddy is through the direct method?

    Leave a comment:


  • avargaskun
    replied
    Originally posted by simonmason View Post
    I want to add the app onto the phones of other family members in order to trigger events based on their proximity. Each of their apps has a unique client name in the settings. Should I be using the myhomeseer connection. Should I set them up with unique usernames and passwords for homeseer or can they all share the same login? What is the recommended approach? Thanks.
    You can use the same login for all of them but I would recommend creating different users for different family members. This would make it possible to set different permissions on devices for different users if that's something you'd like to do later.

    Leave a comment:


  • simonmason
    replied
    I want to add the app onto the phones of other family members in order to trigger events based on their proximity. Each of their apps has a unique client name in the settings. Should I be using the myhomeseer connection. Should I set them up with unique usernames and passwords for homeseer or can they all share the same login? What is the recommended approach? Thanks.

    Leave a comment:

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