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    Server connection issues

    Starting a sticky thread to consolidate the conversation on connectivity issues between HSBuddy and HomeSeer.

    If you are running into trouble connecting to HomeSeer, make sure to read and follow these points:
    1. If your server is running HS4 make sure you have updated to the latest available version (4.1.1.0 or newer)
    2. If you are connecting via MyHomeSeer, make sure you have a user in HS3/HS4 that has the same email and password as what you use to connect to MyHomeSeer
    3. If you are connecting via MyHomeSeer, make sure your HS3/HS4 server is either your primary or your only system in your MyHomeSeer account
    4. If you are connecting via MyHomeSeer, make sure you can log into this system by going to https://myhs.homeseer.com/ using the same email and password
    5. Make sure the account you use has admin role in your HS3/HS4 server (later you can try reducing the privileges of the account, but first try making it admin)
    6. If after the above you still cannot connect, try re-creating the user in HS3/HS4 and make sure the new username/password matches what you use in MyHomeSeer
    After you have followed the steps above, if you still have trouble connecting, do the following from the app:
    1. Go to the Server section of the app, on the Connection tab
    2. Tap on the 'Test and Save' button
    3. On the dialog that shows the results, if you see the option 'Show details', tap on it
    4. Create a new post with the contents of the screen here.

    #2
    Yesterday I “upgraded” our HomeTroller SEL from HS3 to HS4. Everything appeared to go smoothly with the exception of HSBuddy which constantly shows - INFO: Plugin start is pending, but never starts.
    I have read all the threads I could find but have not found a solution including removing and reinstalling the plugin. Any help would be appreciated.

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      #3
      Is it potentially possible to allow the MYHS additional users to access HS Buddy thru their own sign on or will it always be thru the MYHS account holder only. Thank You for a great app !!

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