Starting a sticky thread to consolidate the conversation on connectivity issues between HSBuddy and HomeSeer.
If you are running into trouble connecting to HomeSeer, make sure to read and follow these points:
If you are running into trouble connecting to HomeSeer, make sure to read and follow these points:
- If your server is running HS4 make sure you have updated to the latest available version (4.1.1.0 or newer)
- If you are connecting via MyHomeSeer, make sure you have a user in HS3/HS4 that has the same email and password as what you use to connect to MyHomeSeer
- If you are connecting via MyHomeSeer, make sure your HS3/HS4 server is either your primary or your only system in your MyHomeSeer account
- If you are connecting via MyHomeSeer, make sure you can log into this system by going to https://myhs.homeseer.com/ using the same email and password
- Make sure the account you use has admin role in your HS3/HS4 server (later you can try reducing the privileges of the account, but first try making it admin)
- If after the above you still cannot connect, try re-creating the user in HS3/HS4 and make sure the new username/password matches what you use in MyHomeSeer
- Go to the Server section of the app, on the Connection tab
- Tap on the 'Test and Save' button
- On the dialog that shows the results, if you see the option 'Show details', tap on it
- Create a new post with the contents of the screen here.
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