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    Server connection issues

    After succesfuly migrated from HS3 to HS4 I'm trying to connect to MyHS via HSBuddy but with no luck.

    These are my already executed attempts:
    - Made a local user with admin rights and same name and password as MyHS (and re-created it a few times)
    - Deleted MyHS account and made a new fresh one
    - Changed the alternate authentication under General setting in the app.
    - No problem approaching MyHS via browser on my mobile phone using providers network (not WiFi)
    - Option checked in HS4 to acces MyHS
    - Using the wifi setting in HSBuddy works fine
    - Using the DIRECT option with my own home connection IP settings also works fine.
    - I have only one system so this is the primary in MyHS

    The error in the test result received from Homeseer as from HSBuddy Plug-in are the same

    Someone got a clue to solve this?

    Thanks

    Wil.

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    #2
    Hey, did you figure a way to solve this? I have not seen this error myself, but a couple things worth trying:
    • Try making the password stronger, with upper/lower case, numbers and symbols. I think somewhere I read there may be a stricter password requirement for accessing the JSON api vía MyHS
    • If that doesn’t work, go to the Options section of the app, then General, and near the bottom enable “Use alternate authentication”
    Hopefully one of these options fixes it.

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      #3
      Hi Anonio,

      That was a good suggestion, I changed my password from MyHS in an extreme, never to guess one, and it works.

      Thanks!!

      Comment

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