Server connection issues

[wimaware]

After succesfuly migrated from HS3 to HS4 I'm trying to connect to MyHS via HSBuddy but with no luck.

These are my already executed attempts:
- Made a local user with admin rights and same name and password as MyHS (and re-created it a few times)
- Deleted MyHS account and made a new fresh one
- Changed the alternate authentication under General setting in the app.
- No problem approaching MyHS via browser on my mobile phone using providers network (not WiFi)
- Option checked in HS4 to acces MyHS
- Using the wifi setting in HSBuddy works fine
- Using the DIRECT option with my own home connection IP settings also works fine.
- I have only one system so this is the primary in MyHS

The error in the test result received from Homeseer as from HSBuddy Plug-in are the same

Someone got a clue to solve this?

Thanks

Wil.

[avargaskun]

Hey, did you figure a way to solve this? I have not seen this error myself, but a couple things worth trying:

• Try making the password stronger, with upper/lower case, numbers and symbols. I think somewhere I read there may be a stricter password requirement for accessing the JSON api vía MyHS
• If that doesn’t work, go to the Options section of the app, then General, and near the bottom enable “Use alternate authentication”

Hopefully one of these options fixes it.

[wimaware]

Hi Anonio,

That was a good suggestion, I changed my password from MyHS in an extreme, never to guess one, and it works.

Thanks!!