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Two questions : Notifications not working and also geofencing grouping

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    Two questions : Notifications not working and also geofencing grouping


    Just started using this plugin, seems great.

    A couple of questions/issues I have are:

    1) I have HSBuddy installed on three devices - my phone (iPhone, app version 1.0.74), partner's phone (Galaxy S21, app version 1.0.72) - the phones I wanted to use primarily for Geolocation & Notifications, and a Fire Tablet(app version 1.0.72) for dashboard control. When I look in Clients on the Server, only the Fire Tablet has a tick next to it for Notifications. There appears to be no way to turn it on for the other devices, and they don't show as available recipients when I try and set them up in an Action. I have enabled Notifications in the HSBuddy apps on the phones but this doesn't appear to make any difference. Am I missing something?
    2) Geofencing rules - I want to use the 'All Devices leave a Geolocation' feature in an action - as the Fire Tablet never leaves home will this action ever trigger? It does not have Geolocation enabled, but both phones do.


    Regarding question 1 - by default all phones should have notifications enabled by default. A few things may be worth trying:
    • In the app under Options > Notifications, the setting at the top for "Enabled" should be turned ON. Try toggling the setting OFF and ON again.
    • In the plugin configuration page for Clients, can you try removing the devices then close/open the app on the phones so they re-register with the server.
    • In the settings for each phone, make sure the app has permissions to receive notifications. This should have been done automatically but just in case.
    Regarding question 2 - the event triggers and conditions for all/any only take into account clients that have Geolocation enabled. If the Fire Tablet does not show a green checkmark for Geolocation in the Clients configuration page, it will not be considered for those.



      Thanks for the response.

      I have tried all three of your suggestions and still not showing the tick for notifications

      Attached Files


        That's weird. If you could follow these steps, there may be some information that could help figure it out. In the phones where notifications is not working:
        • Go to Options > Feedback
        • Start a new capture by taping Send Feedback
        • Go to Options > Notifications
        • Toggle the setting for Enabled to OFF and back to ON
        • Quit and restart the app
        • Wait for app to fully load, then tap on the paper-plane icon at the top-left corner of the screen
        • Finish sending the report


          Done, thank you.