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Geolocation Service won't enable

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    Geolocation Service won't enable

    My geolocation recently stopped working and I'm not sure why. On my iPhone 12. latest iOS I can no longer enable the Geolocation service. Every time I enable it, it says "Enabling Geolocation Service" then fails and returns to the screen without ever enabling it. I've tried re-installing the app, no change.

    Any ideas?

    Thanks

    #2
    Gents,

    Any ideas? I've honestly run out of things to try and I rely heavily on Geofencing so it's frustrating the hell out of me. I made a video to show exactly what I'm referring to.

    https://bit.ly/3LNMxXV

    Comment


      #3
      Originally posted by auzzzie View Post
      My geolocation recently stopped working and I'm not sure why. On my iPhone 12. latest iOS I can no longer enable the Geolocation service. Every time I enable it, it says "Enabling Geolocation Service" then fails and returns to the screen without ever enabling it. I've tried re-installing the app, no change.

      Any ideas?

      Thanks
      Did you install HSBuddy plugin on your HS?

      Comment


        #4
        Yes. I've had this all working for months, dashboards are built, everything works. Geolocation just no longer enables as shown. I've tried clearing the home areas, reseting everything, deleting the app and reinstalling. I even tried not restoring my config thinking maybe something in the dashboard/app config. Same problem.

        Comment


          #5
          auzzzie - just getting to this, not sure if you have sent an bug report from the app. It would be useful to create a fresh one anyway - could you do the following? From the app:

          * Go to Options > Feedback
          * Tap on "Report Feedback"
          * Go to Options > Geolocation
          * Set it to "Enabled"
          * Tap on the paper-plane icon at the top-left corner of the screen
          * Complete the report and send it.

          This may help figure out what is causing the error on your device. I also have the latest iOS enabled on an iPhone Xs and was just able to turn geolocation on/off without a problem, so I'm hoping it's something specific to your configuration that we can sort out.

          Comment


            #6
            Appreciate the assistance. I have submitted as requested.

            It's possible it's my device I just can't imagine what, it was working on said device and I've tried removing the app, a blank config etc.

            Cheers

            Comment


              #7
              Originally posted by avargaskun View Post
              auzzzie - just getting to this, not sure if you have sent an bug report from the app. It would be useful to create a fresh one anyway - could you do the following? From the app:

              * Go to Options > Feedback
              * Tap on "Report Feedback"
              * Go to Options > Geolocation
              * Set it to "Enabled"
              * Tap on the paper-plane icon at the top-left corner of the screen
              * Complete the report and send it.

              This may help figure out what is causing the error on your device. I also have the latest iOS enabled on an iPhone Xs and was just able to turn geolocation on/off without a problem, so I'm hoping it's something specific to your configuration that we can sort out.
              Don't suppose you've managed to identify anything have you? I've got no ideas left and missing my geofencing so might have to start looking at other solutions which i was hoping to avoid as HSBuddy worked flawlessly for me for so long. Very odd.

              Comment

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