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  • Ultraweather stopped updating

    I have HS2 and Ultraweathe 2.5.5285.19921. It had been working great for several weeks since the new version.

    Yesterday it updated at 8:16am, and stopped updating. It still shows enabled, and its set to check ever 15 minutes.

    Valid key shows success 66 and failure shows 65.

    I've rebooted HS, disabled/enabled the plugin, deleted/selected the stations.

    How can I trouble shoot from here?

    Thanks
    -Tim

    HSPro - 3.XXX - Dell mini W7 x32
    Way2 Call
    Elk M1 Gold
    UPB HAI switches
    HAI RC2000 Thermostat

  • #2
    Hello Tim. Enable debug, then view the debug file in the HomeSeer root directory. After 15 minutes, you'll see the URL in the debug output file for the queries used to get live weather, forecast and alerts. Copy and paste that URL into your browser to see if it returns a result. If it returns JSON, save it to disk, then open it with notepad to see if the output looks normal (contains weather related data).

    Regards,
    Ultrajones
    Plug-ins: UltraMon, UltraM1G, UltraCID, Ultra1Wire, UltraLog, UltraWeatherBug, UltraPioneerAVR, UltraGCIR

    Comment


    • #3
      Thanks some data looks ok, others return errors. Here is an example of what looks ok to me.

      {
      "dailyForecastPeriods": [
      {
      "cloudCoverPercent": 4,
      "dewPoint": 51.8,
      "iconCode": 7,
      "precipCode": 1,
      "precipProbability": 0,
      "relativeHumidity": 48,
      "summaryDescription": "Sunny",
      "temperature": 87.0,
      "thunderstormProbability": 0,
      "windDirectionDegrees": 236,
      "windSpeed": 8.9,
      "detailedDescription": "Sunny. Highs 85 to 91...Except 78 to 84 near the bay. Southwest winds 10 to 15 mph with gusts to around 30 mph. ",
      "forecastDateLocalStr": "2014-07-04T07:00:00",
      "forecastDateUtcStr": "2014-07-04T14:00:00Z",
      "isNightTimePeriod": false
      },

      Other inquiries result in

      {"fault":{"faultstring":"Unable to route the message to a Target Endpoint","detail":{"errorcode":"messaging.runtime.RouteFail ed"}}}
      With my log showing:

      UltraWeatherBug Debug The remote server returned an error: (500) Internal Server Error.
      Weather devices have not updated.
      -Tim

      HSPro - 3.XXX - Dell mini W7 x32
      Way2 Call
      Elk M1 Gold
      UPB HAI switches
      HAI RC2000 Thermostat

      Comment


      • #4
        Originally posted by email68 View Post
        Thanks some data looks ok, others return errors. Here is an example of what looks ok to me.




        Other inquiries result in



        With my log showing:



        Weather devices have not updated.
        What do you mean "other inquires resulted in ..."?
        Plug-ins: UltraMon, UltraM1G, UltraCID, Ultra1Wire, UltraLog, UltraWeatherBug, UltraPioneerAVR, UltraGCIR

        Comment


        • #5
          It sounds like your station may not be updating properly within WeatherBug. Can you try a different station?
          Plug-ins: UltraMon, UltraM1G, UltraCID, Ultra1Wire, UltraLog, UltraWeatherBug, UltraPioneerAVR, UltraGCIR

          Comment


          • #6
            That was the first thing I tried yesterday. I can try a different station.

            Here are some screen shots of my log.
            Attached Files
            -Tim

            HSPro - 3.XXX - Dell mini W7 x32
            Way2 Call
            Elk M1 Gold
            UPB HAI switches
            HAI RC2000 Thermostat

            Comment


            • #7
              Same issue with a new station
              -Tim

              HSPro - 3.XXX - Dell mini W7 x32
              Way2 Call
              Elk M1 Gold
              UPB HAI switches
              HAI RC2000 Thermostat

              Comment


              • #8
                The queries to alerts and forecast appear to be working. The WeatherBug servers are returning an error for the current observations.

                Can you contact API Support <apisupport@earthnetworks.com> and ask them to confirm the stations you are attempting to use are operational? Please provide them the full URL that is returning the error and the error content:

                "{"fault":{"faultstring":"Unable to route the message to a Target Endpoint","detail":{"errorcode":"messaging.runtime.RouteFail ed"}}}"

                Regards,
                Ultrajones
                Plug-ins: UltraMon, UltraM1G, UltraCID, Ultra1Wire, UltraLog, UltraWeatherBug, UltraPioneerAVR, UltraGCIR

                Comment


                • #9
                  Will do. I'll report back.

                  Thanks!
                  -Tim

                  HSPro - 3.XXX - Dell mini W7 x32
                  Way2 Call
                  Elk M1 Gold
                  UPB HAI switches
                  HAI RC2000 Thermostat

                  Comment


                  • #10
                    howdy, I am having the same trouble. it stopped updating Thursday at 11:50 cdt. the forecast works fine but all current data did not update. deleted all stations and devices and tried 4 other new stations with the same result.

                    Comment


                    • #11
                      It looks WeatherBug is experiencing a system outage. My latest query returned:

                      PHP Code:
                      {
                        
                      "key"null,
                        
                      "stationId"null,
                        
                      "providerId"null,
                        
                      "observationTimeLocalStr""2014-07-04T11:00:00",
                        
                      "observationTimeUtcStr""2014-07-04T15:00:00",
                        
                      "iconCode"26,
                        
                      "altimeter"null,
                        
                      "altimeterRate"null,
                        
                      "dewPoint"51.3,
                        
                      "dewPointRate"null,
                        
                      "heatIndex"null,
                        
                      "humidity"56.0,
                        
                      "humidityRate"null,
                        
                      "pressureSeaLevel"null,
                        
                      "pressureSeaLevelRate"null,
                        
                      "rainDaily"null,
                        
                      "rainRate"0.0,
                        
                      "rainMonthly"null,
                        
                      "rainYearly"null,
                        
                      "snowDaily"null,
                        
                      "snowRate"null,
                        
                      "snowMonthly"null,
                        
                      "snowYearly"null,
                        
                      "temperature"67.5,
                        
                      "temperatureRate"null,
                        
                      "visibility"null,
                        
                      "visibilityRate"null,
                        
                      "windChill"null,
                        
                      "windSpeed"5.6,
                        
                      "windDirection"350,
                        
                      "windSpeedAvg"null,
                        
                      "windDirectionAvg"null,
                        
                      "windGustHourly"null,
                        
                      "windGustTimeLocalHourlyStr"null,
                        
                      "windGustTimeUtcHourlyStr"null,
                        
                      "windGustDirectionHourly"null,
                        
                      "windGustDaily"null,
                        
                      "windGustTimeLocalDailyStr"null,
                        
                      "windGustTimeUtcDailyStr"null,
                        
                      "windGustDirectionDaily"null,
                        
                      "observationTimeAdjustedLocalStr"null,
                        
                      "feelsLike"67.5

                      Plug-ins: UltraMon, UltraM1G, UltraCID, Ultra1Wire, UltraLog, UltraWeatherBug, UltraPioneerAVR, UltraGCIR

                      Comment


                      • #12
                        I sent an e-mail to API support and asked them what is going on. I'll reply back once I hear something.
                        Plug-ins: UltraMon, UltraM1G, UltraCID, Ultra1Wire, UltraLog, UltraWeatherBug, UltraPioneerAVR, UltraGCIR

                        Comment


                        • #13
                          I ended up trying more random stations and got one that worked. It must be something with earth networks stations.

                          Thanks for the pointer!
                          -Tim

                          HSPro - 3.XXX - Dell mini W7 x32
                          Way2 Call
                          Elk M1 Gold
                          UPB HAI switches
                          HAI RC2000 Thermostat

                          Comment


                          • #14
                            Mine is updating fine... Just did 5 minutes ago.
                            HS3PRO 3.0.0.500 as a Fire Daemon service, Windows 2016 Server Std Intel Core i5 PC HTPC Slim SFF 4GB, 120GB SSD drive, WLG800, RFXCom, TI103,NetCam, UltraNetcam3, BLBackup, CurrentCost 3P Rain8Net, MCsSprinker, HSTouch, Ademco Security plugin/AD2USB, JowiHue, various Oregon Scientific temp/humidity sensors, Z-Net, Zsmoke, Aeron Labs micro switches, Amazon Echo Dots, WS+, WD+ ... on and on.

                            Comment


                            • #15
                              This it the reply I received from API Support:

                              From: API Support [mailto:apisupport@earthnetworks.com]
                              Sent: Sunday, July 6, 2014 8:59 AM
                              To: ultrajones@hotmail.com
                              Cc: csloop@earthnetworks.com
                              Subject: RE: System Outage? [ ref:_00D30Ua4._50040bURNc:ref ]

                              Hello,
                              As you may have noticed over the last couple of days the service has returned to expected response times and results. The issue was corrected shortly after you sent your email below.

                              As always, please let us know if you see anything different.

                              Thank you!
                              Plug-ins: UltraMon, UltraM1G, UltraCID, Ultra1Wire, UltraLog, UltraWeatherBug, UltraPioneerAVR, UltraGCIR

                              Comment

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