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    downloads not working on homeseer.com

    I get an error whenever I attempt to download anything from the downloads section of homeseer.com that uses the ftp:// protocol. ftp://ftp.homeseer.com/updates/HSM200/HSM200_18_OTA.zip - here is an example. Also the older HS2 downloads have the same issue. HS3 downloads use a different method and work for me.

    Not sure if this is the right place to post this, but I am hoping it will get corrected soon.

    Thanks,

    Paul
    Last edited by pohoda; March 14, 2017, 12:43 PM. Reason: typo

    #2
    Tested it, same problem here.

    Comment


      #3
      Originally posted by pohoda View Post
      Not sure if this is the right place to post this, but I am hoping it will get corrected soon.l
      No, posts here do not reach us automatically. It's best to contact us directly. We'll look into it.
      💁‍♂️ Support & Customer Service 🙋‍♂️ Sales Questions 🛒 Shop HomeSeer Products

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        #4
        Originally posted by macromark View Post
        No, posts here do not reach us automatically. It's best to contact us directly. We'll look into it.
        Thanks. I didn't find a good contact on website. I may have just overlooked it though.

        Sent from my SM-G930T using Tapatalk

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          #5
          Originally posted by pohoda View Post
          Thanks. I didn't find a good contact on website. I may have just overlooked it though.
          If you just click on the word 'Support' in the nav bar of this message board or of our main website, on in our onine store, that will give you a lot of options for direct help. Or.. you could just Google "HomeSeer" support and that gets you to the same page. FWIW
          💁‍♂️ Support & Customer Service 🙋‍♂️ Sales Questions 🛒 Shop HomeSeer Products

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            #6
            Thanks. I will note that.

            Sent from my SM-G930T using Tapatalk

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              #7
              DNS needed to be updated, it should work ok in about 30 min from the time of this post.
              💁‍♂️ Support & Customer Service 🙋‍♂️ Sales Questions 🛒 Shop HomeSeer Products

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                #8
                Originally posted by rjh View Post
                DNS needed to be updated, it should work ok in about 30 min from the time of this post.
                Thanks. It is working now!

                Comment


                  #9
                  HS2 Links Broken

                  I am trying to download version 2.5.0.81 and the link is broken. I could use some help...
                  Jim

                  Comment


                    #10
                    Downloads were moved, all links have been fixed.
                    💁‍♂️ Support & Customer Service 🙋‍♂️ Sales Questions 🛒 Shop HomeSeer Products

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