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Search: Posts Made By: Rupp
Forum: HomeSeer General Discussion Area June 19th, 2018, 10:13 AM
Replies: 26
Views: 1,038
Posted By Rupp
I would recommend spending some time in this...

I would recommend spending some time in this forum dedicated to VR before proceeding as there have been some very elaborate systems built over the years and most of them were not as good as a $49...
Forum: HomeSeer Wall Dimmers & Switches June 18th, 2018, 01:15 PM
Replies: 6
Views: 216
Posted By Rupp
Sounds like the switch has gone bad. I'd...

Sounds like the switch has gone bad. I'd recommend putting in a help desk request at support@homeseer.com.
Forum: HomeSeer General Discussion Area June 15th, 2018, 11:18 AM
Replies: 26
Views: 1,038
Posted By Rupp
To stay on topic, there is no comparison between...

To stay on topic, there is no comparison between the Microsoft voice recognition (which is what HS3 uses) vs Alexa/Google. The Alexa/Google VR is light years ahead of Microsofts VR to the point...
Forum: Message Board Issues, Suggestion, Problems June 14th, 2018, 05:35 PM
Replies: 18
Views: 666
Posted By Rupp
The server for HS2 license has crashed and it's...

The server for HS2 license has crashed and it's being rebuilt. Your ticket will be answered as soon as this server is rebuilt. I'd also highly recommend upgrading to HS3 as it has a lot of new...
Forum: HomeSeer General Discussion Area June 12th, 2018, 07:42 PM
Replies: 26
Views: 1,038
Posted By Rupp
Not really. I think someone hacked a way but...

Not really. I think someone hacked a way but there is no native way. Hopefully in the future.
Forum: HomeSeer Z-Wave Plug-in June 10th, 2018, 07:39 PM
Replies: 3
Views: 278
Posted By Rupp
How far is the device from your Z-Wave...

How far is the device from your Z-Wave controller? How may Z-Wave devices do you have in your network?
Forum: HomeSeer and Google Home June 9th, 2018, 02:59 PM
Replies: 74
Views: 2,599
Posted By Rupp
Try disabling voice command from all of your...

Try disabling voice command from all of your devices and then enable it on a light device and try again. You can disable all voice commands by using the drop down under device list so you do not...
Forum: HS3 / HS3PRO Discussion June 7th, 2018, 01:38 PM
Replies: 2
Views: 234
Posted By Rupp
Do you have another instance of the HS3 software...

Do you have another instance of the HS3 software running on a PC by any chance?
Forum: BLRF (3P) June 7th, 2018, 10:04 AM
Replies: 3
Views: 119
Posted By Rupp
Bob, thanks for getting back to me on this but I...

Bob, thanks for getting back to me on this but I found a post from several years ago where other users were attempting to use a Trendnet USB to Serial port adapter and it wan't working with the W800....
Forum: HS3 / HS3PRO Discussion June 7th, 2018, 12:02 AM
Replies: 2
Views: 236
Posted By Rupp
If you want to reset your local HS3 user accounts...

If you want to reset your local HS3 user accounts you can delete the users.cfg file in the config directory and then restart HS3. This file will be recreated and the default/default user account...
Forum: W800 RF Receiver (3P) June 6th, 2018, 11:30 PM
Replies: 8
Views: 3,262
Posted By Rupp
Well this thread helped me out today. I'm...

Well this thread helped me out today. I'm getting a customers system set back up and we tried a Trendnet USB to Serial adapter with the W800 and it was a no go. Dug through my box of junk and found...
Forum: BLRF (3P) June 6th, 2018, 10:21 PM
Replies: 3
Views: 119
Posted By Rupp
BLRF not working for X10 wireless devices

Guys/Bob,
I'm moving a guys system over from his crashed desktop unit to a laptop. We installed a TRENDnet USB to Serial Converter, TUS9 and it's connected to a WGL W800. The plugin is working great...
Forum: HS3 / HS3PRO Discussion May 22nd, 2018, 07:40 AM
Replies: 5
Views: 264
Posted By Rupp
If you are running HS3 on a PC try doing a repair...

If you are running HS3 on a PC try doing a repair on your install using the add/remove programs control panel applet.
Forum: Z-NET May 22nd, 2018, 07:35 AM
Replies: 11
Views: 2,235
Posted By Rupp
Please put in a help desk ticket to...

Please put in a help desk ticket to support@homeseer.com as the phones stay busy.
Forum: HS3Touch General Discusion May 14th, 2018, 09:03 PM
Replies: 13
Views: 389
Posted By Rupp
Check to ensure your phone isn't running out of...

Check to ensure your phone isn't running out of space as this has caused issues in the past.
Forum: HS3 / HS3PRO Discussion May 13th, 2018, 06:13 PM
Replies: 3
Views: 212
Posted By Rupp
When you control one of these devices from HS3...

When you control one of these devices from HS3 are there any errors in the HomeSeer log file? Does the device status show the correct text after manually controlling your devices? What version of...
Forum: HS3Touch General Discusion May 12th, 2018, 11:03 AM
Replies: 13
Views: 389
Posted By Rupp
Is this using the default HSTouch project or one...

Is this using the default HSTouch project or one you designed?
Forum: MyHS Remote Access Service May 10th, 2018, 09:12 PM
Replies: 2
Views: 218
Posted By Rupp
Put in an email to support@homeseer.com and they...

Put in an email to support@homeseer.com and they can delete your account and then you can recreate it with your new email address.
Forum: HomeSeer Software May 4th, 2018, 05:48 PM
Replies: 3
Views: 310
Posted By Rupp
Is that your HS3 version? If so you should...

Is that your HS3 version? If so you should consider updating to the latest version which should also restore HSTouch.
Forum: HomeSeer Software May 4th, 2018, 04:49 PM
Replies: 3
Views: 310
Posted By Rupp
What version of HS3 are you running as HSTouch is...

What version of HS3 are you running as HSTouch is built into HS3 in the latest versions.
Forum: Message Board Issues, Suggestion, Problems May 3rd, 2018, 07:44 AM
Replies: 13
Views: 615
Posted By Rupp
Congrats Pete. We all appreciate all the help...

Congrats Pete. We all appreciate all the help you provide.
Forum: HomeTroller-SEL May 3rd, 2018, 07:42 AM
Replies: 3
Views: 253
Posted By Rupp
Try updating to the latest version of HS3 as this...

Try updating to the latest version of HS3 as this should be fixed.
Forum: Z-NET May 2nd, 2018, 06:52 PM
Replies: 7
Views: 268
Posted By Rupp
I use one of these to do this and it seems to...

I use one of these to do this and it seems to work just fine.
Power Banks 16750 RAVPower 16750mAh Phone Battery Charger
Forum: MyHS Remote Access Service April 30th, 2018, 07:53 AM
Replies: 17
Views: 1,021
Posted By Rupp
myhs.homeseer.com down again? (MyHS Service Status)

NOTE: As of 5/1/2018 we now have a new service for system status so this thread will not be updated for server status.
You can subscribe to outage notifications and see server status at:
...
Forum: HomeTroller Zee April 28th, 2018, 10:18 PM
Replies: 4
Views: 375
Posted By Rupp
You can sell the Zee S2 but the license stays...

You can sell the Zee S2 but the license stays with the unit. There is a license transfer fee. To make the transfer put in a ticket to support@homeseer.com
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